Cyber SolutionA stand-out incident response

COMPANIES FACE AN INCREASING THREAT from cyber-related events. The events themselves may vary in terms of the risk they pose and the sophistication, but whether from a hobbyist, criminal or terrorist group, the threat is real and growing.

At Crawford, we recognize the specialist nature of a cyber breach and have created a unique and comprehensive solution bringing together the expertise of Crawford combined with pre-eminent specialists—all available 24 hours a day.

Our solution provides:• Single end-to-end turnkey solution• Guaranteed Crisis Management response• Single go-to Incident Manager coordinating the whole event• Global capability• Single FNOL center with 200 language capability• Specially selected, trained and accredited Incident Managers• Contracted specialists available 24/7 and pre-eminent in their field• Whole solution backed by insured £50M liability protection

END-TO-END SOLUTIONAccess a unique, end-to-end turnkey solution backed by guaranteed service delivery.

First Notification of Loss (FNOL)Single FNOL center with a guaranteed response, available 24 hours a day, seven days a week and with up to 200 language capability.

Specialist PartnersCrawford has contracted pre-eminent specialists in their respective fields, with:• Global footprint and scalability• 24/7 availability• Successful completion of a rigorous due diligence process confirming their suitability for the role

Incident ManagerOur Incident Managers have been carefully selected from our very best international adjusters and have been specially accredited for this role. Each Incident Manager has undertaken a dedicated training course and passed an accreditation test.

These selected individuals are available to respond to an incident 24/7 and will provide a single go-to response to the insured with clear responsibilities.

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The Critical First 48 Hours

FNOL• 24/7/365 notification• Incident Manager appointed• First response to Insured

24 HOURS• Investigations well underway• Initial indications emerging• Immediate mitigations continuing• Regular updates to stakeholders

5 HOURS• Appoint specialists• Triage calls with stakeholders• Commence investigations• Immediate mitigations• Policy coverage reviewed• Clear discovery plan emerges

48 HOURS• Initial investigations concluding• Regular updates to stakeholders continuing• Policy coverage view emerging• Immediate mitigation work maturing• Clear solution plan emerging

FNOL 5HOURS

24HOURS

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WHY CRAWFORD?Crawford recognizes the specialist nature of cyber risk and has created a unique and comprehensive solution. We are the only loss adjuster to have created a specialist accreditation for our Incident Managers. We believe in the expertise of our own people and our contracted specialist partners. We back that with substantial insured protection across the whole turnkey solution.

Our contracted solution provides a single Incident Manager able to coordinate the response of the incident and with clear responsibilities.

Our solution is backed by the security of £50 million liability protection and promises a 1 hour rapid response time.

CRAWFORD CYBER RISK SERVICES provides the very best expertise, the most developed network of specialists and the support of the largest independent claims organization.

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CRAWFORD,® the CRAWFORD Globe logo,® CRAWFORD & COMPANY,® THE CRAWFORD SOLUTION,® THE CRAWFORD SOLUTION logo,TM BROADSPIRE,® the BROADSPIRE Globe logo,TM CONTRACTOR CONNECTION,® CRAWFORD CONTRACTOR CONNECTION,® CRAWFORD GLOBAL TECHNICAL SERVICES,® CRAWFORD GTS,® GLOBAL TECHNICAL SERVICES,TM GTS,TM the CRAWFORD GLOBAL TECHNICAL SERVICES Globe logo,TM RISK SCIENCES GROUP® and RSG® are trademarks or registered trademarks of

Crawford & Company or its affiliates in the U.S. and/or other countries. Foreign trademark registrations may also protect these trademarks. The foregoing is a non-exhaustive list of Crawford’s trademarks and service marks.

The Crawford Solution®

The most comprehensive global solution for claims administration Powered by Crawford iQTM

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B R O A D S P I R E ®

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EDUCATIONALSERVICES TM

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RISK SCIENCES GROUP®

For more information on how Crawford can help you with your cyber-related event, contact:

Paul Handy Global Head of Cyber Risks Direct: +44 (0) 207 265 4320 Mobile: +44 (0) 7827 879187 Email: paul.handy@crawco.co.uk

Geoff B Piggot Chief Executive Officer, Crawford Global Technical ServicesDirect: +44 (0) 207 265 4096 Mobile: + 44 (0) 7387 109924 Email: geoff.piggot@crawco.co.uk

Benedict Burke Chief Client Officer, International Direct: +44 (0) 207 265 4041 Mobile: +44 (0) 7919 552624Email: benedict.burke@crawco.co.uk

www.crawfordandcompany.com