cwin17 morocco / automation box - optimizing the future saad naji

Automation BOXOptimizing the Future

Copyright © Capgemini 2017. All Rights Reserved.

Agenda

‘’ Hi, My Name is Buddy and i’m your

new companion on ABX ‘’

Robotic Process Automation (RPA)• What is RPA?

• What are RPA benefits?2

ABX Intuitive Sample Demonstration

• Sample illustration

• Generic planning3

ABX Offer4

ABX Solution Characteristics

5 Senses of Intelligent Automation

ABX Community & CoE

ABX REX

Common Business Challenges 1

ABX REX

We are aware of Common Business Challenges

about unshackling your business

value and Optimizing the Future? How

65%Proven Cost Reduction Up to savings

Increased Efficiency 10x Faster processing

40%Improved Productivity Up to increase

Automation BOX brings to you RPA-BASED

INNOVATIVE, INTUITIVE, and NON-

INTRUSIVE solutions for COST REDUCTION and

OPTIMIZATION throughout the process

Rising Costs?Non optimized resource related costs

Challenging end-user support and assistance? Eg: incident management, communication, client relations

Compromised quality?Eg: human error, lack of added value

Long Cycle Time?Eg: Human cross checks, activity records, KPIs generation

Complexity of processes? Eg: Billing workflow, purchase order management (supply chain process)

Large volume of repetitive tasks? Eg: accounts creation, report extract, administrative tasks,

Big manual work Loads? Loads, Archiving operations, document processing, etc..)

Have your business ever been shackled by:


Robotic

Process

Automation

(RPA)


What is Robotic Process Automation?

RPA defined

• “RPA is a technology that automates

processes, primarily administrative tasks.

RPA software can help automate large

volumes of tasks currently performed

manually” Forrester

• At Capgemini, RPA fits perfectly within the

Rightshore model yielding interesting FTE

costs reduction

Handling diverse tasks including: Applied to variety of sectors including::

Repetitive

TasksControl and

archiving

Reporting

Email handlingInterfacing with

applications

Format

conversion

Increased

productivity

Improved

Control

Enhanced

Quality

Economic

Optimization

Workforce

Value

Automotive

Aerospace

Finance

Logistics / Supply chain

Telecommunications


We bring you the best Robotic Process Automation outcomes

Many Benefits

RPA allows SMEs*

to focus their time

on adding value

thanks to an

automation of

repetitive tasks

and processes

Attention Points

Accessibility

Acceptance

Security

Reluctance

to change

Accessibility

of platforms

Security

parameters

and treatability

Post-production

support

Seamless

operations

at client end*SMEs: Subject Matter Experts

TransformationOperational optimization

Bottleneck identification

Global operations alignment

Customer satisfaction

Faster production

Focus on client intimacy

Enhanced quality

Cost efficiencyIntegration costs elimination

FTE cost reduction

Reduced loss

QualityCorrective actions

Early detection of failures

Error free

Improved governance

Productivity

Processing of heavy workloads

Continuous deployment

Faster processing

Increased capacity

ScalabilityAgility and resilience

Response to business growth

Parallel processing

High volme handling


Intuitive

Sample


Process Description

• The diagram summarizes the

process of validating the

correctness of PO related data

stored in the Supply Chain

Application.

• The process currently involves:

Capacity

Pucharsing Order Consistency Check as example

PO Agent PO Manager

Open Supply

Chain Application

Identify Last PO

not claimed

Compare PDF with PO

information on applicationRead PO lines from PDF

Open PO PDF

Inconsistency ?

Send a Qualification

Report for Validation

Update Fields on

Application

Validate PO

Generate

Gap analysis

NoYes

3 FTEs

20 mins/PO

~60 POs/day

0%

0,5 FTEs 1 min/PO Error free

+2,5 FTE gain

20x83% savings Faster Errors

Deployment in: 4 weeks

COST

SAVINGSTIME

EFFICIENCY

IMPROVED

QUALITY

+ a Rapid turnover

3 MONTH-breakeven -- 2,5 FTE of monthly gains

Team Size


Generic Planning

Week 1 Week 2 Week 3 Week 4 Week 5

Actions

ABX

Delivrable

• Process modeling :

BPM

• Test Strategy • Test Data definition

• Test Cases

• Process scripts

• Execution test report

• User Guide

• Execution report

• Log file

ABX Client

Deep Process analysis

Conception

Define Test StrategyDevelop Test cases

and Test dataAssistance , maintenance & support.

Reporting& Monitoring

Scripting & Internal Testing

Go live Knowledge

Transfer Training

UAT Tests


Smart ABXPackages

SolutionFeatures

Intelligent Automation

End-to-end

Delivery Model

ABX Center

of Excellence

Let’s walk your journey towards optimization!

FlexiblePricing Model


It all requires 0 efforts from you, ABX adapts

ABX only

communicates with

your application’s

interface layer and

existing web services

Layer Z

Layer Y

Layer X

Interface Layer

Client Landscape

Action on application interface layer only,

like a human !• Non disruptive

• Non intrusive

Intuitive transfers, non-intrusive actions,

non-disruptive approach


ABX meets the 5 senses of intelligent automation ABX meets the 5 senses of intelligent automation

ABX offers you a holistic automation package

InteractInteract

Listen/Talk

ServiceAct

ABX Services:

Qualification, scripting

and execution

AnalyzeThink

MonitorWatch

KnowledgeRemember

ABX BUDDY

ABX Advisory and

recommendations

ABX auto-learning, context

awareness, remembering


ABX Community

• ABX community is an online Think Thank that incubates innovative thoughts around

automation in all business sectors.

• The online community is a meeting point that brings together ABX CoE subject matter

experts, business stakeholders, and tech-savvy people from all over the world to share

ideas, discuss issues, suggest solutions and share market insights.

• The community covers a variety of subjects:• Presales support

• RPA solutions benchmarks and market insights

• Awareness of latest technologies

• Trainings and tools certification

• Editor’s License negotiation

• Alignment with the Group’s competitiveness strategy

• Capitalization of best practices

• Sharing knowledge and expertise

ABX Center of Excellence makes

the ABX Community your Automation Reference!


ABX References

Process Details

• Monitoring process – Plan Archiving – Timesheets reminders-

User Management - Reporting

• Extracting data from financial and HR tools – performing

comparison based on resource ID taking into account

financial calendar – identifying the gaps – sending reports

to resources for adjustment

• Extract billing data from activity tracking tool and financial tool

– compare data from both systems – identifying differences –

creating reports with indicators

• Incident management – opening mail box – extracting data from

emails – opening the ticketing tool - creating tickets – updating

information tickets – dispatching to assignment groups – archiving

process emails in dedicated folders – sending communications

• Connecting to purchase order application – opening purchase order

documents – checking mandatory information – exporting data from

documents to client files on the application – processing the purchase

orders steps – rating the purchase orders quality for statistics

• Processing time reduced from hours to minutes

• Productivity Increased

• 10 FTEs Gain

• Reducing Production Losts

• Accurate financial controls for billing

• 20% Production Gains

• Generating More Value on the project

• 2 FTE’s Gain

• 600 Tickets processed per day

• Dispatch – Creation – Update - Communication

• 5 FTE’s Gain

• 72 % of Purchase orders Automated

• Faster & Smoother Supply chain

• 2,5 FTE’s Gain

Outcomes

Appstwo Shared

Services

Capgemini Morocco

Administration

Processes

Incident Management

Purchase Orders

Processing

Client

www.capgemini.comThe information contained in this presentation is proprietary.

© 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

With more than 190,000 people, Capgemini is present in over 40

countries and celebrates its 50th Anniversary year in 2017. A

global leader in consulting, technology and outsourcing services,

the Group reported 2016 revenues of EUR 12.5 billion. Together

with its clients, Capgemini creates and delivers business,

technology and digital solutions that fit their needs, enabling them to

achieve innovation and competitiveness. A deeply multicultural

organization, Capgemini has developed its own way of working,

the Collaborative Business ExperienceTM , and draws on

Rightshore® its worldwide delivery model.

Learn more about us at www.capgemini.com

Rightshore® is a trademark belonging to Capgemini

About Capgemini

https://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm

https://www.capgemini.com/about/how-we-work/rightshorer

http://www.capgemini.com./

APPENDIX


Pre-empting your RPA concerns

Challenges

• Acceses & Security, ISO27001 rules must be respected

at

each phase of the ABX approach and be considered when

applications outside of Capgemini network.

• Acceptance and avoid reluctance to change.

• Intrusiveness , Automation should act on top layers

of information system and applications

• Post-Production Management, ensure the best

conditions of execution with necessary tools to guarantee

continuity and value.

What to do?

• Use an RPA solution already ISO27001 certified

Manage Credentials & Accesses through encrypted

Features ( Windows Credentials) and Group IT compliant

Architecture.

At mid-term assess the ABX offer and certify it ISO27001

See Appendix: Security

• The ABX Community ensures communication,

evangelisation and knowledge transfer and trainings.

• Choose simulation mode while automating to reproduce

Front Human actions on interfaces and applications to not

compromise integrity.

• Standard or Personalized Monitoring tools with features to

act quickly and efficiently on automation capabilities.


Forrester 2017 RPA WaveEverest Group 2017 – Fit Gap Matrix

3 major RPA Technologies are considered as Leaders on the market

The Big Players on the Market


Security- General Aspects

UiPath is certified ISO 27001 and have Security Guidelines

Passwords Storage & exchange

Windows Credentials Feature and UIPath Security SecureString are used To exchange, storage and encrypt Login/Password for the Robots . No credentials in the scripts.

Possibility to have a Customer-side secure Webservice that provides the credential used on the fly.

• Passwords storage not needed and Webservices must be Protect in two way SSL (Client-side certificate + server).

Robot Account Access

The Information Security Officer Group IT has validated the ABX Secure access architecture based on service accounts for the robots.

Customer Data Privacy

Customer Inputs/Outputs Files are stored on Forge with limited accesses(No customer data will be saved on the ABX platform).



Test Environment Security

Solution 1: A dedicated testing platform provided by the customer.

Solution 2: Dedicated test projects (In the case of multiple applications, it must be ensured that the same test account can be used on all applications).

Solution 3: Use Prod accounts. To avoid absolutely from a security point of view. This will require:

• A derogation from the DA, the CySIP Officer (Complicated to get , Do not expect a reactivity on this point).

• Additional security measures and constraints at the level of the UIPath.

Backup And Restoration

Backup Strategies is defined by ABX and managed by group IT.

Full Backup of Processes scripts.

Incremental Backup for log files and Execution reports.

A template is created to save the VMs configuration.

All data is stored into SVN and can be restored with a checkout.


XXXXXXX

Security – Platform Architecture

Laptop 2

IP: Vlan standardRDP

NSX(firewall)

FRPR3BNCRUN

(Bounce

Server)IP: **.**.**.***

CAL licences

VM FRPR3FACTAUTOPP / IP: 10.70.89.209

Robot 1 (Windows session 1)

Login: XXXXXXXXXXXXXXX






Login: XXXXXXXXXXXXXXXX

Administration des robots

Login: ADM-FR-[Logincorp]

Se

rvic

e U

IPa

th e

st

dé

ma

rré

RDP

RDP

RDP

RDP

RDP

RDP

Laptop 1

IP: Vlan standard

Laptop 3

IP: Vlan standardRDP

Tâches

planifiées

Windows

credentialScénarii

Users

ADM

Gestion

Via comptes Admin

Comptes ADM User Comptes de service

Connexion RDP

Clarity

N2K

Clarity

iWAL

L

ALM

OW

B

CTF

CR

M

RTD

Comptes SVC-FR

with SSO access

XXXXXXXXXXXXXX

HTTP / HTTPS

SVC-FR-

XXXXXXXXXXXXXXX

XXXXXXXXXXXXXX

XX

XXXXXXXXXXXXXX

XXX


ABX Security : Network Access Architecure

Platform in Capgemini Standard VLAN

Platform in Capgemini Secured VLAN :

Platform in customer premises with VPN access from Capgemini :

UiPath secured VLAN Project’s secured VLAN

Project’s server

Project’s server

Allow Only UIPath Robot

Project’s server

UiPath secured VLAN

Project’s server

Capgemini network

UiPath secured VLAN Project’s secured VLAN

Project’s server

Project’s server

Allow Only uiPath robot Customer premises

Project’s Network

VPN

access

Project’s server

www.capgemini.comThe information contained in this presentation is proprietary.

© 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

With more than 190,000 people, Capgemini is present in over 40

countries and celebrates its 50th Anniversary year in 2017. A

global leader in consulting, technology and outsourcing services,

the Group reported 2016 revenues of EUR 12.5 billion. Together

with its clients, Capgemini creates and delivers business,

technology and digital solutions that fit their needs, enabling them to

achieve innovation and competitiveness. A deeply multicultural

organization, Capgemini has developed its own way of working,

the Collaborative Business ExperienceTM , and draws on

Rightshore® its worldwide delivery model.

Learn more about us at www.capgemini.com

Rightshore® is a trademark belonging to Capgemini

About Capgemini


UiPath is certified ISO 27001

and have Security Guidelines

ABX Platform is on European location. Connectivity , Security & Confidentiality rulesare followed and no activity is done on local machines.

Windows Credentials Feature is used To Encrypt Login/Password for the Robots . No credentials in the scripts.

Files are stored on Forge with limited accesses

https://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm

https://www.capgemini.com/about/how-we-work/rightshorer

http://www.capgemini.com./


Major Technology Enablers

Governmental and public

organizations

Telecom

Energy and utilities

Manufacturing

High tech

Medical

Food

Consumer goods

Entertainment

Logistics

Office supplies

Agribusiness

Insurance

Information services

Sectors Process examples by function

Customer management

Billing

Customer portal

Payment

Clearing

Deposits

Reporting

Disputes

Info gathering and tips

to customer case agent

Procure to Pay

Suppliers

Requisitions

Purchase Order

Invoicing, Payment

Dunning / Collection

Manual receipts

Settlement reporting

Journal posting

Order to Cash

Cash Application

Customer payment

Manual statements

Invoice creating

Invoice approval w/ validity

checks

Cashbook

Credit Card Posting

Recorded checks

Finance and accounting

Journal posting /

processing

Accounts payable /

Accounts receivable

reconciliation

Period Close

Finance and

accounting

settlement reporting

Debt Collection Case

Management/Collection

Human Resources

Employee registration

and on-boarding

Variable compensation

Salary information

Hour registration and

approval

Absence / Vacation

approval

Termination / down-

sizing case processing

Case management

Handling of applications

for registration, benefits

Information and data

verification

Document collection

and verification, KYC

Order booking

Claims handling

Main Technologies


DEMO

cwin17 morocco / automation box - optimizing the future saad naji

Presentations & Public Speaking