MADHU SUDHANAN R Mob: +971 50 3039449 Email:madhuhp123@gmail.com Objectives: - To work for an organization which offers an open, vibrant and team oriented environment. Where I can use my vision to beat my own benchmarks. Where I can grow along with the Organization, and prepare myself to lead a reputed company.

Major Strengths: - My self-confidence and sincerity help me face the most challenging problems with ease. My dedication towards the work helps me reach greater heights and thus achieving my goals in life.

Synopsis

9+ years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals and networks.

Data Center Management : Responsible for ensuring data center availability and reliability meet the requirements of data operations

Windows Active directory installation and Domain maintenance. Thorough knowledge in file servers with permission management skills,

Profile management skills include migration of local profile to domain, Good knowledge of Active directory Deployment and DHCP & DNS Configurations.

Expertise in handling Blackberry and IOS (IPHONE & IPAD) devices. CompTIA A+ Certified. ITIL Foundation Certificate in IT Service Management Microsoft Certified Technology specialist (MCTS) & MCTIP Enterprises

Administrator LAN, WAN, ADSL, Leased Line, Ethernet, VLAN, VPN. BMC REMEDY IT SERVICE MANAGEMENT - Incident Management Expertise in Wireless technologies. An excellent performer in every role and every assignment handled. Excellent communication and interpersonal skills. Through knowledge in BOSCH Access Control System & Paxton Net 2

Access control Through knowledge in SIEMENS IP Phones & CISCO IP Phones

Professional Experience

AP Moller – Maersk Group, UAE Cluster (UAE, Qatar, Oman)

(http://www.maerskline.com) Deputation from Alpha Data L.L.C (August 9th 2010 to Till date)

Designation: Senior Customer Support Engineer

Roles and Responsibilities: Handle IT support operations for more than 250 staffs in the UAE cluster (Dubai,

Abu Dhabi, Muscat, Salalah, Sohar and Qatar) which includes but not limited to PC support, Server support, Network support through Incident Ticketing system (REMEDY)

Data Center Management : Responsible for ensuring data center availability and reliability meet the requirements of data operations

Installation and configurations of Windows 2003 and 2008 servers. Administration, maintenance & Installation, support of Servers, PC’s, Printers,

Digital Senders, LAN & Wan Networks Coordinate with Global Support vendors (TCS, IBM, UST Global, Orange and

HP) on all levels to help resolve IT-related issues. Working alongside the Project Management Team in Planning and Setup of New

Office Premises and Infrastructure Expansions. Establish key relationships with internal and external service providers. Plan, implement and test disaster recovery options to ensure business continuity

in the event of a failure on IT related services or infrastructure Work along with Local / Regional Management Identify Weak areas in Applications and Infrastructural Hardware and suggest

remedial measures. Support and advice for Facilities Management/Office Services regarding office

move planning Configure OAS e-mail sync in Blackberry, IOS devices (IPHONE & IPAD) and

Android devices. Monitoring Internet usage and traffic using WAN monitoring tool Administering the Access Control Systems. Install CISCO IP 7960 phones Manage IT assets including Software & Licenses Library, hardware

Inventory/Enterprise Technology assets and communications system of the company.

HP B2B portal usage for purchasing new HP products. Vendor management and Contract management for all AMC renewals. Managing Cisco TelePresence SX80 and MX200 Video Conference systems.

Giesecke & Devrient FZE http://www.gi-de.com

(Deputation from Alpha Data L.L.C from Jan 14th 2009 to August 8th 2010)

Designation: Customer Support Engineer

Roles and Responsibilities: Administer the Windows 2003 and 2008 server (Active directory, DHCP and DNS) Lotus Notes 7.03 and operation of file server and perform routine maintenance. Install and configure VPN-1 SecureClient software. Install and Configure Symantec Endpoint protection antivirus for client and server

operating systems. Troubleshoot systems in a timely manner to minimize system downtime &

provide technical support to unresolved issues brought to attention. Provide support and troubleshooting on operational requirements, system

administration and maintenance of computers and communication software. Perform backup and disaster recovery procedures for the company’s data and

perform basic network troubleshooting and tune-ups. Completely manage and configure all Blackberry devices and provide associated

support. Manage and configure BOSCH Access Control System for door access. Configure and install Siemens IP phones. Manage IT assets including Software & Licenses Library, hardware

Inventory/Enterprise Technology assets and communications system of the company.

Follow-up on desktop, network, and applications issues with appropriate vendors. Identify, define and implement IT hardware/software and network requirements

based on business needs Monitoring Internet usage and traffic and optimizing bandwidth. Manage and monitor Sysaid helpdesk software.

Hewlett-Packard (Bangalore) http://www.hp.com/ from 16th May 2005 to 8th Jan 2009.

Designation: Technical Support Engineer. Roles and Responsibilities:

Provide remote support by identifying, analyzing and troubleshooting issues of HP Desktops, Laptops, servers and printers. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

Provide all levels of software and hardware support for all North American commercial HP customers.

Install and configure Operating Systems, patches and upgrades, including Windows 2000 professional, Windows XP professional and Windows VISTA.

Provide support for software issues with Outlook and MS Office. Responsible for user rights and permission, disabling and enabling accounts, file

and folder permissions and configuring security templates as per need. Responsible for handling escalated requests and issues. Responsible for taking process and technical training for new hires.

Educational Qualifications

Qualification Institution Board of Examination

B.Sc(Bachelor of Computer

Science)

C.M.S College of Science & Commerce Coimbatore

Bharathiar University2001-2004

Higher Secondary(Science)Munner Code Higher secondary school,

PalakadHigher Secondary Board

Industrial Education:

Hardware & Networking

A+ Certification. CompTIA Carrer ID No:COMP001005621479

Microsoft Certified Technology specialist (MCTS) & MCTIP Enterprises Administrator

ITIL Foundation Certificate in IT Service Management

Accel IT Academy (Coimbatore)

Cartel Networks (Bangalore)

Microsoft Certification ID:  8311911

EXIN ID: EXIN109174

Technical Acumen:

Programming C, C++, JAVA, COBOL.

Server Operating Systems

Client Operating systems

Windows NT Server, Windows 2000 server, Windows 2003 Server & Windows 2008 server

Windows 98, Windows 2000 professional, Windows XP professional, Windows VISTA and Windows 7

Personal Details : Date of Birth : 05-03-1984Driving License : UAE valid license Passport No : F0381230Permanent Address : Parliyil house, Mangalam kunnu, kattukulam (PO)

Palakkad (Dist) kerala 679714

Father’s Name : G Radha krishnanSex : MaleMarital Status : Married

Religion : HinduNationality : IndianLanguages Known : English, Hindi, Tamil and Malayalam

Declaration:

The above information is true to the best of my knowledge and belief. I am liable to be

disqualified if any information given above is found incorrect/incomplete or false.

Madhu Sudhanan