CVIM Strategic Plan CVIM Strategic Plan UpdateUpdateJune 2011

Accomplishments of FY 2011Accomplishments of FY 2011

Presenters

◦Development – Joan Snyder

◦Operations – Marie Frey

◦Dental Services – Alberta Landis

◦Medical Services – Dr. Mary Wirshup

◦Dispensary – Susan Shughrue

◦Social Services – Dalissy Jose

Fund DevelopmentFiscal Year 2011 Successes

Fiscal Year 2011 HighlightsFiscal Year 2011 Highlights

Winter Appeal

Online Giving

Golf Classic ~ 10th Anniversary

Government Funding

Total Raised = $2.3M (FY 10 = $2.66M)

Telling Our StoryTelling Our StoryCVIM ~ The Charity of ChoiceCVIM ~ The Charity of Choice

Volunteer Model

Free Care vs. Suggested Fee for Service

Remained open to new patients

Managing ◦chronic disease◦increased patient acuity

Partnerships

What will be our story What will be our story going forward into FY 2012? going forward into FY 2012?

URGENT NEED DRIVES OUR MODEL OF CARE◦Unprecedented patient volume

◦Increasing patient acuity

◦Lifelong management of chronic illnesses

◦Health changes require educational/supportive services

~ All factors combined necessitate the need for more human and financial resources.

Our Model of Care Our Model of Care

Our model sets CVIM apart from the traditional free clinic model--Primary medical and comprehensive dental

care; prescription meds

Care management; disease management

Intensive education and programming

Measurable Outcomes

Changing lifestyles; habits

Why do you need my gift for operations Why do you need my gift for operations when you have a significant when you have a significant endowment?endowment?

Good fiscal practice

Increase amount of interest for operations needs

Prepare for major changes to funding climate

Obligation to not close doors

Looking Ahead ~ FY 2012 Looking Ahead ~ FY 2012

Renew Companies Of Caring effort

Augment Grant Research

Major gift effort with Individuals◦New pledges from Hope Chest Donors◦New Pillars for Spring 2012

Board Development

Social Media Strategy

The Role of Board MembersThe Role of Board Members

Give to CVIM – 100% Board participation

Open new doorsHelp us cultivate your contactsRepresent CVIM at

community/chamber eventsFind Kevin Bacon

CONTINUED SUCCESS DEPENDS ON RELATIONSHIP BUILDING!

Operations & Volunteer ManagementFiscal Year 2011 Successes

Volunteer Management Volunteer Management

Completed General Volunteer Orientation Modules - on website and at CVIM:

◦Overview

◦Facilities and Staff

◦Volunteer Policies and Procedures

◦Safety and Security

◦Volunteer Education

◦Cultural Competency

◦Statement of Certification

Developing Department Specific Orientation

Volunteer Management, Volunteer Management, continuedcontinued

Standardized Volunteer Application Form

Initiated Security Checks

◦Criminal Background Check

◦Child Abuse Clearance

Implemented Volunteer E-News

Volunteer Management, Volunteer Management, continuedcontinued

Recruited Volunteers Online

Created/Monitored Student Internships

Completed Interpreter Certifications

Developing Volunteer Leaders

20 new Support Volunteers

EligibilityEligibility

Revised/streamlined Guidelines

Broadened Guidelines◦Community needs◦Family treatment

Posted Eligibility Documents Online◦Patients◦Other Social Service Agencies

Handled Calls/Screenings◦ 100 – 120 English patient inquiry calls/week◦ 2400 FYTD new patient screenings

Partnered for AZ and Lilly Audits

Patient Satisfaction SurveyPatient Satisfaction Survey

Nearly 100 patients surveyed

Satisfaction with overall care was 100%

Decrease of ER visits confirmed

Challenge: patients waiting longer for appointments

Data AdministrationData Administration

Implemented Electronic Patient Scheduling

Created system checks & balances for data integrity

Created Volunteer Data Management Team

Cross trained volunteers

Acquired new computers for MedServices users◦Citadel◦State grants

Tracked volunteer hours using MedServices

Dental ServicesFiscal Year 2011 Successes

Patient CarePatient Care

Patient Statistics◦March Record Month

88 new patients 536 visits

Expansion of Hours

Supply Management

Quality AssuranceQuality Assurance

Dental Studies

Credentialing & Privileging

OSHA Standards

Orientation – student/volunteer/staff

Facility EnhancementFacility Enhancement

Chart Room

Electronic Scheduling

Computers

Equipment

StaffingStaffing

New Hires◦VP of Dental Affairs◦Dentist◦RDH

Volunteer Dentists

Professional and License Achievements◦VP of Dental Services – VP of PDHA◦RDH – PHDHP and Anesthesia◦Dental Assistant - EFDA

PartnershipsPartnerships

TempleDental SocietyMCCC/HarcumDental Hygiene SocietyChester County Head StartMigrant Head StartLocal Social Service AgenciesMision Santa MariaKennett & Oxford School Districts

Goals for FY2012Goals for FY2012

Expand southern Chester County outreach

Expand partnership with WCASD

Add later clinical hours

Utilize EFDA skills

Offer partials and denture relines

Recruit more bilingual interpreters

Incorporate Smoking Cessation program

Medical Program AccomplishmentsFiscal Year 2011 Successes

Excellent Patient CareExcellent Patient Care

Medical HomeQualityCondition “C”Social ServicesCredentialing Committee

VolumeVolume

Record Month March 2011

77 new patients

829 visits

Year to Date

19% increase in new patients

15% increase in patient visits

Expansion of ServiceExpansion of Service

Diabetes Clinic

Ophthalmology Clinic

Orthopedics

Dermatology Clinic

HIV Testing

WellnessWellness

Patient Education

Asthma Program

TeachingTeaching

Student Highlights

Clinician Education

StaffingStaffing

New Volunteers

◦6 physicians

◦1 PA

◦1 podiatrist

◦1 bilingual NP

◦1 chiropractor

New PartnershipsNew Partnerships

Master program in Nutrition at

Immaculata

Masters of Public Health at Temple

University

Bryn Mawr Family Practice Program

Goals for FY 2012Goals for FY 2012

Volunteer Leadership

NCQA Medical Home Designation

Dispensary AccomplishmentsFiscal Year 2011 Successes

StatisticsStatistics

FY 2010 FY 2011 % Change

Dispensary Encounters 4,725 5,357 13% increase

Number of Prescriptions Filled

12,777 14,216 11% increase

Cost of Medication Purchased = $ 32,733

StaffingStaffing

New Volunteers◦ 3 volunteer pharmacists

Volunteer Leaders◦ Smoking Cessation Program management◦ Volunteer Orientation Manual development

Education of 18 PharmD students

Patient Assistance Program Patient Assistance Program (PAP)(PAP)

Statistics – over $1M YTDOperational Enhancements

◦Communication Increased between PAP, Eligibility team,

Dispensary

◦Audits Lilly Astra Zeneca

Federal Poverty Guidelines

PAP, PAP, continuedcontinued

Development of Volunteer Orientation Manual

Volunteer Leaders◦Overall workflow of department◦Orders/manages Astra-Zeneca program

Diabetes EducationDiabetes Education

Results of Diabetes Education

Expanded appointments

Educators

71 Total Diabetic Patients HbA1c

39 – received one-on one education 72% decrease

d

32 – did not receive one-on-one education

44% increased

Smoking CessationSmoking Cessation

Results of Smoking Cessation Program ◦ Overall Quit Rate = 58%

Appointments expanded

Counselors added

Daily ‘touch base visits’

Dental hygiene students

A Look Ahead - Goals for FY A Look Ahead - Goals for FY 20122012

Dispensary◦Evaluate MedServices Pharmacy Module

◦Recruit Volunteer Pharmacists

Diabetes Program – Advance to next level

◦Hire PT diabetes educator case manager

◦Establish more comprehensive patient follow-up

◦ Implement patient ‘telephone visits’

◦Track and Educate pre-diabetic patients

◦Gather data and Report on benefit of diabetes education

A Look Ahead - Goals for FY A Look Ahead - Goals for FY 20122012

Smoking Cessation Program◦Implement screening of dental patients

◦Identify/target controlled diabetics for smoking cessation

Patient Assistance Program◦Stay current with PAP requirements◦Update drug pricing bi-annually

Social ServicesFiscal Year 2011 Successes

Excellent Patient CareExcellent Patient Care

Information and Referral

Case Management

Counseling

Teaching

OnwardOnward