cv rico afryanto updated -23 dec 2016-

RICO AFRYANTO, SP Address : Jl Seroja No 23 Perumahan Nanggewer Indah Cibinong Bogor 16912, Indonesia Current Address : Flat Benhil I Blok B Lt 3 No 2, Jl Administrasi II Pejompongan, Tanah Abang, Indonesia

E-mail : [email protected] Telephones : +62 811 111017 / +62 816 10757

PERSONAL INFORMATION

First name(s) / Surname(s) Rico Afryanto, SP

Address Flat Benhil I Blok B Lt 3 No 2, Jl Administrasi II Pejompongan, Tanah Abang, Indonesia

Telephone(s) +62 811 111017 / +62 816 101757

Nationality Indonesian

Date of birth April 17, 1983

Gender Male

Skills

Personal Characters

Customer service, communication, service excellence, presentation, training, people development, strategic management, marketing strategy, sales strategy, HR staffing and hiring, finance and budgeting. Good proficiency in English and computer literacy (+) Helpful, leadership, teamwork, pay attention to detail, responsible, hardworker, confident, intelligent, low profile, talkative, cheerful, optimistic, fast learner, self motivated, creative, co-operative, can do attitude (-) Workaholic, impatient, worrying

Hobbies Interests

Life’s Motto

Life’s Principal

Personal development, psychology savvy, business savvy, people development, music, adventure, movies, reading, sport (fitness) Communicate with other people, presenter, analyze people, teaching, hi tech cellular gadget, telecommunication update, news, sport (fitness)

Learn from the bottom. Don’t be ashamed. Be yourself and people all around you will respect to you Do the best, do the right, follow your heart, believe the trueness of life and always be yourself with positive thinking and let God do the rest

SPECIAL RECOGNITIONS:

Company Achievement Year

PT Hutchison 3 Indonesia Contributing to achieve Gold Medal 3Store for Service Quality Award

2015

PT Hutchison 3 Indonesia Contributing to achieve Good Performance Excellence Service Experience Award

2014

PT Hutchison 3 Indonesia Contributing to achieve The Champion of MarkPlus WOW Service Excellence

2014

PT Hutchison 3 Indonesia Contributing to achieve The Best Service Excellence Champion (1st Winner) of Service Excellence Award

2013

PT Telekomunikasi Selular Best National Customer Service employee 2008

PT Telekomunikasi Selular Best National Customer Service employee 2007

Culture and Tourism Department Bogor, West Java 1st Runner Up Mojang Jajaka Bogor 2005

Chemistry Analyst of Senior High School, Bogor 4th Winner of XXI Chemistry Competition in West Java and Jabodetabek

2001

Kesatuan Elementary School Best Student of Elementary School 1995

mailto:[email protected]



WORKING EXPERIENCES

Company name

Type of business or sector

Date

PT Mazda Motor Indonesia Automotive February 2016 - present

Position held Training & Development Manager

Main responsibilities Training & Development Manager

Provides an inspirational service-focused training across all areas of Customer Services/Aftersales peoples in dealers

Develops non-technical curriculum and provides training to dealership staff in After Sales Service process and customer handling to support company’s achievement of superior sales and customer satisfaction level

Designs and documents service training strategy for behaviour, service standards and competence requirements

Maintains accurate records for all service and competence trainings

Supports all aspects of learning and development administration as well as its logistic needs

Acts in a consultative capacity in respect of the assessment of business issues

Provides coaching to dealers’ people based on set development requirements

Uses training expertise to design, implement and measure the effectiveness of training

Handles nationwide dealers totaling 44 branches

Company name


Date

PT Hutchison 3 Indonesia Telecommunication November 2010- January 2016

Position held Regional Customer Service Training & Development Manager Southern Sumatera - Kalimantan 3store Operation Manager Southern Sumatera Walk In Centre Supervisor Malang East Java




Main responsibilities Regional Customer Service Training & Development Manager Southern Sumatera Kalimantan

Responsible for 3store team’s competencies by enhancing people development to relate and be in line with company’s operational issues

Plans, creates, and arranges training event, material, and resources

Evaluates training

Manages training budget

Supports operation with immediate development action

Provides people development advice

Manages continuing education and development

Handles 14 3store for Southern Sumatera and Kalimantan areas 3store Operation Manager Southern Sumatera

Manages and enhances the quality of service at 3stores to ensure satisfactory services in the most effective and efficient way

Manages overall look and feel at 3store, manages approved OPEX budget to ensure it always aligns with company’s policies and goals

Proposes strategy on how to increase customer satisfaction index

Recruits, trains and develops Customer Service team

Provides continuous guidance through refreshment trainings on the following areas: full business process and policy / SOP compliance, asset maintenance, sales and service support

Handles Palembang, Jambi, Kotabumi, Bengkulu, Pangkal Pinang and Lampung area Walk In Centre Supervisor in Malang, East Java

Manages customer service team for Malang area

Responsible for quality of service, end to end service process, customer complain handling, the process of customer retention, manages budget of petty cash and 3store assets

Company name PT Astra International – TRAC Astra Rent A Car

Type of business or sector Transportation

Date October 2009- October 2010

Position held Sales Supervisor Makassar Branch Business Consultant Head Office

Main responsibilities Acts as an analytical marketing which deals with seven big industries (Pharmacy, banking, coal and mining, telecommunication, CPO, cigarettes, and consumer goods)

Responsible in providing car based on order by corporate customer, and subsequently provide rental service for a number of months / years based on agreed MOU

Acts as a Business consultant for corporate customer

Provides transportation solution for corporate customer

Responsible for dealing and provides price estimation based on company’s set rate for leasing and rental of personal customer




Company name


PT. Telekomunikasi Selular Telecommunication

Dates

May 2005-September 2009

Position held Customer Service Advisor

Main responsibilities Coordinating and supporting service operational activities

Helps with full implementation of SOP for service operational activities

Ensures all services seat are filled

Straighten up break time and over time schedule

Buffering all position in frontliners

Provides counseling to front liner for any problem in service operation

Handles hard complain from customer

Ensures all equipments at services room are clean and neat

Provides Administration support

Monitors achievement target that being responsibility of service operation

Does additional duties from supervisor of Service Operation

Makes a good team work and coordination in GraPARI area Jakarta, GraPARI out area and Jabotabek Regional Office related problems and procedure from operational activities

Acts as frontliner as a Customer Service for Priority customer

Handles card management system (stock report, movement report, cycle count), PSB / migration, activation, cashier, ticketing

Acts as an In Class Trainer for new and existing frontliners

Trainer for outlet frontliners for North Jakarta, NSP and PnP PIC, Best CS 2008 PIC, 37 Frontliners Behaves Performance Monitoring

Guest Speaker for radio talkshow

Company name IPB (Bogor Agricultural University), Bogor

Type of business or sector Education

Dates February 2005-June 2005

Position held Lecturer Assistant for Primary Crop Planting subject

Main responsibilities Teaching Primary Crop Planting subjects

Name and address of employer Nomh Private Study

Type of business or sector Education

Dates May 2005-September 2005

Position held Mathematics, Natural Science, Social Economics and English Teacher

Main responsibilities Teaching Mathematics, Natural Science, Social Economics and English subjects




FORMAL EDUCATION

Dates September 2001 – February 2006

Title of qualification awarded Bachelor degree from Agronomy of Agriculture (CPA 2.92 out of 4)

Major Agriculture Cultivation

Principal subjects/occupational skills covered

Thesis

Cultivation management Impact of Using Manure and Planting Material Source of Rhizome and In Vitro Culture Towards Production and Growing the Vernal Sunti Ginger (Zingiber officinale var Rubrum rosc.)

Name and type of organization IPB (Bogor Agricultural University), Bogor

Dates

1998 – 2001

Major Natural Science (CPA : 93 out of 100)

Principal subjects/occupational skills covered Mathematics, Physics, Chemistry, Biology.

Name and type of organization Senior High School 5- Bogor, West Java, Indonesia

SEMINARS AND TRAININGS

Type of Course Description Place and Time

Service Quality Centre Service Quality Management Jakarta (2016)

Service Quality Centre Customer Experienced Jakarta (2016)

Libera Insani Psychological TTT : HR Coaching Skill Jakarta (2016)

Daily Meaning Consultant The Hands On SO & CST Jakarta (2015)

Daily Meaning Consultant The Credible Leader Jakarta (2014)

Mark Plus Insight Delivering WOW : Creating Customer Advocates Through Service

Balikpapan (2013)

Daily Meaning Consultant Impact Driven Leader Jakarta (2013)

James Gwee Sales Training Sales and Communication Skill Makassar (2010)

Rini Hasan Attitude Training Manner, Attitude, Psychological Customer Service Jakarta (2008)

Service Skill for Frontliner Increasing frontliner skill about how to give the best service Experd Consultant, Jakarta (2007)

Fresh Mind and Quick Service Refreshing about how to be good servant and how to give the quick service to make a satisfying reaction from customer

Experd Consultant, Jakarta (2007)

Induction Program An introductory about Frontliner Service Quality Center, Jakarta-Sukabumi (2006)




INFORMAL EDUCATIONS

Type of Course Principal Subjects/ Courses/

Trainings

Name of Organisation Providing Education and

Training

Dates

English Course TOEIC Score Roster (720 from 990) International Test Center August. 2016

English Course Higher Intermediate Level

Conversation in English

LB LIA, Bogor- Indonesia 2004-2005

English Course General English Language Center of IPB, Bogor- Indonesia 1999-2001

REFFERENCES: Mirza Budiwan PT Telekomunikasi Selular VP Channel Management Mobile phone : +62811-101112 Email : [email protected]

Diana Ismayanti Izmaya Global Indonesia Owner Mobile phone : +62812-1800-141 Email:[email protected]

Hartriyanto PT Hutchison CP Telecommunication Regional Customer Service Head Southern Sumatera & Kalimantan Mobile Phone : +62 899-9933303 Email : [email protected] Agus Irawan PT Telekomunikasi Selular Service Support GraPARI Central Park Jakarta Mobile phone : +62811-895886 Email : [email protected]

Ali Wahyu Purnama PT Telekomunikasi Selular Head of Community and Segmented Customer Semarang Branch Mobile phone : +62811-280048 Email : [email protected]


cv rico afryanto updated -23 dec 2016-

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