cv of aifaa ismail
TRANSCRIPT
Aifaa Binti IsmailNo.17, Jalan N6,Taman Melawati,53100 Kuala Lumpur+(60)[email protected]
November 28th, 2016
Dear Hiring Manager,
I'm applying for a position at your company. In my current position, I maintain an efficient and high-performing attitude while providing consumer technical support services for business and individualclients. I am well organized, proactive and committed to quality.I am a self-starter and excel atdocumentation and relationship management. Based on the posted description, I'm confident that I amfully qualified for the position and will be a strong addition to your team. I would appreciate a job interviewat your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Aifaa Binti Ismail
June 2013
June 2015
Oct 2015 - Present
July 2013 – April 2014 ; Dec 2014 – June 2015
Aifaa Binti IsmailNo.17, Jalan N6, Taman Melawati, 53100 Kuala Lumpur
+(60)192617717 • [email protected]
Objective
I am seeking a competitive and challenging environment where I can serve the organization and establishan enjoyable career for myself.
Education
Bachelor's Degree (Hons) Communication Engineering Universiti Islam Antarabangsa Malaysia (UI)
● Graduated with a 2.91 CGPA.● Concentration in areas of telecommunication, optical communication, satellite and microwave
communication system and signal processing.
MSc (Engineering Business Management)Universiti Teknologi Malaysia (UTM)
● Graduated with a 3.73 CGPA.● Concentration in areas of management and business skills as well as in technology and operations.
Work Experience
System Engineer, Cookiss Mobile Sdn BhdNetwork operations center
● Lead for the system engineer.● Monitor, test and troubleshoot system performance; prepare and deliver system performance
statistics and reports.● Communicate with clients and vendors for issues regarding system.● Resolved issues by researching documentation; troubleshooting hardware, software, guiding client
through corrective steps; escalating problems to second level; tracked status of problems andsolutions.
● Monitoring daily SMS traffic and blasting SMS and Email on behalf of clients.
Operation Support Executive, CGI IT CONSULTING SDN. BHD.
● Worked on a ticket systems and clients requests.● Analyzing problems and providing instant and long-lasting solutions on execution of cards
operations processes and services for customers (Euro Shell).● Recording, tracking, and documenting problem-solving process.● Analyst to identify the correct course of action within SLA time frames.● Assist in producing weekly and monthly performance reports (KPI).
Personal Skill
● A very meticulous, hardworking, energetic, creative and friendly person.● Versatility, adaptability and willingness to tackle new responsibilities.● Able to withstand pressue, ability to follow instructions clearly and create comfortable environment.
Technical Skill
● Programming (C and C++)● Microsoft Office (MS Word, Excel, Powerpoint, Internet, etc)● Microsoft Project
Certification
● CompTIA Network+ Certificate● Advanced Excel
Other Activities
● Participant of campaign “Kami Prihatin” organised by Ministry of Women, Family and CommunityDevelopment (National Level) – January 2011
● Volunteer for Langkawi International Maritime and Aerospace (LIMA’13) – 22nd -31st March 2013● Volunteer for Langkawi International Maritime and Aerospace (LIMA’15) – 14th -21st March 2015
References
Nurfarhan binti RusliAdmin Officer at Cookiss Mobile Sdn. Bhd. +603 7773 [email protected]
Yvetter OhsanBusiness Analyst at CGI IT Consulting Sdn. Bhd. +6016 382 [email protected]