House # C-9/2, Street # 27, E-8, Naval Complex, Islamabad Ph: 0321/ 0312-5553554. e-mail: msaeed20@yahoo.com

MUHAMMAD SAEED

Hotel General Manager/Director Operations/Director Sales and Marketing

A Highly motivated hand on management professional offering 16+ Years of experience in Hospitality is seeking a

challenging position to build value and improve profitability. Has provided and successfully managed high level

Hotel Properties; through providing the highest level of customer satisfaction, delivering first rate business and

effective operations management. Also has demonstrated the ability to exceed the targeted profits, managed

renovations in a cost effective manner, effectively motivated and managed religiously and culturally diversified

staff, maximized productivity and effectively controlled all types of costs.

A strong Administrator, aggressive Sales Person, innovative Marketing Director and Strategy Maker, in short, A

qualified and experienced General Manager having good communication and PR Skills.

Key Qualifications: Guest Satisfaction Sales and Marketing Corporate Relations General Manager Human Management Project Management Financial Statements Asset Management Excellent Leadership Workforce Motivation Revenue Management Excellent Communication

Summary of Experience

General Manager at Chalet Islamabad. Regional Business Development Manager at Hotel One Pvt Ltd Regional Business Development Manager at AVARI International Hotels Assistant Manager Sales and Marketing at Hill View Hotel Islamabad. Four years of experience as Assistant Manager Sales and Marketing at Envoy Continental

Hotel Islamabad. Two years of extensive work experience selling high profile like Mercedes Benz, BMW and

Sports Cars as a Show Room Sales Manager. Work Experience

Chalet Islamabad (4 Star Deluxe Boutique B & B Facility) (June 2015 – To Date) Job Title: General Manager Responsibilities:

At Chalet Islamabad, I am responsible to manage the development of the company strategy, by meeting with the management team, reviewing company status through performance reports, and directing the Management team for market and feasibility studies, to ensure alignment and integration with the departmental strategies across Chalet Islamabad.

To manage the development and consolidation of the company's budget, by collaborating with the Finance department, and monitoring the company's financial performance versus the budget, to ensure the exercising of financial authority within established limits and the control of company budget expenditure.

To work-out the Business and sales plans with the sales business-development team, and ensure its implementation and follow up.

To overview procurement operations through the Procurement manager and department, by reviewing reports, prices, assuring the implementation of market surveying and studies, and approving shipments clearance, to ensure procurement at the lowest prices compared to best quality.

To coordinate with the concerned managers, on the hotel services operations, Warehousing, and Sales, by reviewing Production and Sales reports, and validating proper procedures, to align the flow of production and delivery to established sales targets, capacity building of the employees, and ensure customer satisfaction.

To monitor the quality status of services provided, with the Management Team, Supervisors and Management Representatives, the reports provided on products and processes, and checking the quality complaints, to take the necessary corrective actions and enhance customer satisfaction.

To manage the Management team through reviewing development plans, performance management, and succession planning, to capitalize on company performance and achieve company objectives.

To share views and opinions on the organization’s managerial structure with the MD and management team and upon any restructuring works and initiatives.

To attend exhibitions, National Days and seminars related to the company’s field of work or for PR purposes, by directing the Management team and Sales Managers to visit stands and communicate with potential customers, to network and market the company's name and image as part of increasing sales plan.

To manage company compliance to all relevant health and safety requirements, to guarantee employee safety and legislative compliance.

To manage the development, implementation, and communication of company policies; procedures and authority matrices including sales and credit policies as well as internal HR and personnel policies; and to ensure proper implementation, to ensure that all relevant procedural and legislative requirements are clearly communicated and duly fulfilled.

Hotel One Pvt Ltd (July 2014- July 2015) Job Title: Regional Business Development Manager

(Regional Head of Sales)

Responsibilities:

Responsible to prepare Sales Schedules, Budgets, Forecasts etc

Daily result oriented sales meeting with management & Sales team

Quarterly Sales Meeting with General Manager of every Hotel

Responsible to have a strong liaison with the corporate and Government Sector clients

Public relation activities

Meetings with potential clients with potential volume of business

Daily discussion on feedback, competitors’ activities and plans in accordance with strategy

Responsible to design weekly Sales call plan

Responsible to present a weekly Productivity Report to the Management

Activity Plan on daily basis

Responsible to maintain a proper professional attitude and attire.

Responsible to be up to date regarding happenings in the Market.

Responsible to participate and implement the sales and marketing strategies of the organization.

AVARI International Hotels (5 Star Deluxe) (Mar 2010- July 2014) Job Title: Regional Business Development Manager

(Regional Head of Sales) Responsibilities:

Responsible to prepare Sales Schedules, Budgets, Forecasts etc

Daily result oriented sales meeting with management & Sales team

Quarterly Sales Meeting with General Manager of every Hotel

Responsible to have a strong liaison with the corporate and Government Sector clients

Public relation activities

Meetings with potential clients with potential volume of business

Daily discussion on feedback, competitors’ activities and plans in accordance with strategy

Responsible to operate the regional setup in accordance with rules and regulations of the organization

Responsible to assign appropriate tasks/ duties to the sales team per their capacity and abilities

Responsible to design weekly Sales call plan

Responsible to present a weekly Productivity Report to the Management

Activity Plan on daily basis

Sales Training of the subordinates and on job trainings and observations.

Responsible to manage a sales team consisting of three sales persons and one sales coordinator

Responsible to maintain a proper professional attitude and attire.

Responsible to be up to date regarding happenings in the Market.

Responsible to participate and implement the sales and marketing strategies of the organization.

Hillview Hotel (4 Star Deluxe) (Sep 2009- Mar 2010) Job Title: Assistant Manager Sales and Marketing Responsibilities:

Correspondence and coordination with the corporate and Government Sector

Responsible to provide personalized services to the client by looking after their event and providing proper protocols.

Weekly Sales call plan

Daily Activity Report

Responsible for making sales visits to potential clients on daily basis

Daily result oriented sales meeting with Director Sales

Envoy Continental Hotel (3 Star) (May 2005 – August 2009) Job Title: Assistant Manager Sales and Marketing Responsibilities:

Responsible to maintain the pace of corporate sales

To design and implement the Sales and Promotional activities

Responsible to assist The Senior Sales and Marketing Manager in developing the sales and marketing activities and strategies.

Monthly result oriented sales meetings with General Manager and the Chairman.

Weekly sales meeting with Director of Sales

Responsible to help the clients for all rooms and banquet related matters Dream Cars (Nov 2002- April 2005) Job Title: Show Room Manager Responsibilities:

Responsible to deal with walk in clients, corporate clients and other foreign delegations to either sell and purchase the cars or provide an Escort.

Responsible to have very good relationship with different embassies and other offices. These relationships usually became a base for the deal.

I have established good relations in the market with a huge number of potential high profile luxury Cars Buyers and sellers.

Education

PHD (Marketing) Iqra University (Scholar) MBA (Marketing) Iqra University 2009 Graduation Punjab University 2006 I.C.S F.B.I.S.E 2003 S.S.C F.B.I.S.E 1999

SAMCON: attended and participated in an extensive Sales Session organized by Hotel One Pvt Ltd in Lahore.

MANCON: attended and participated in an extensive Sales and Marketing Workshop organized by Hotel One at Lahore in 2014.

Sales Professionalism Training: attended complete two days training at AVARI Dubai, organized by Salesmax International in 2014.

Sales Knack Training: attended full day training at AVARI Lahore on Sales Professionalism in 2011. Computer Qualification & Skills

Experienced in creating unique and effective marketing strategies yielding tangible ROI's A skilled relationship builder, talented at winning the hearts and minds of existing and

potential client base to drive loyalty A confident leader, effective in harnessing the individual talents of a diverse and

motivated sales team to outperform competitors and secure discretionary effort through motivation and engagement

A person who can not only lead, but also individually contribute to the achievement of organizational goals

Able to demonstrate previous hotel sales experience across all segments Able to keep a cool head under pressure I.C.S (Intermediate in Computer Science) from Petroman Training Institute, Islamabad in

2003. Experience and continuity of Computer Hardware (Assembling, Installation, Networking

and troubleshooting, etc.) MS Office (MS word, MS Excel, MS PowerPoint and MS Access.) Proficient in internet and e-mail.

Personal Information

Muslim, Pakistani, Good Health, married

Languages

Fluent in writing, speaking and understanding Urdu, English and Punjabi

References Available upon demand