Monia MENSINationality: FrenchAddress : Bahrain – ManamaMob 1 : 00 973 33970971Mob 2 : 00 971 558898836mensi.monia@neuf.fr

CONSULTANT, PROJECT MANAGER

23 years of experience in IT and Consultancy.Computer Sciences Engineer Diploma.Project Management Professional Certified.

Profile

I have more than 20 years of professional experience: 15 years in IT services companies and 7 years with the car manufacturer Renault. I have been a project manager of several projects in different sectors. I implemented an Enterprise Resource Planning (ERP) application for the governmental Institute of Public Administration in Bahrain. I am now Project Manager of developing a Master of Public Management Programme tailored to the Gulf region in general and Bahrain in particular.

I have good communication skills and a significant experience in project management with a strong IT background. Project Management Professional certified.- Results oriented and delivering customer-focused solutions- Functional flexibility, eagerness to learn and develop new skills, problem-solving skills- Persevering and reliable person

Skills

Project Management- Planning, coordination and monitoring- Change management, communication, training- Software life cycle- Software development- Feasibility study, functional requirement and specifications- Vendor management

Consultancy- Organizational restructuring- Governance - Strategic Planning, Operational Planning

Cross-functional skills- Education Quality Assurance Standards - Knowledge Management portal development- Customer Relationship Management

Language skills- French/Arabic: bilingual- English: fluent

Sector skills- Training/Education- Government- Automotive - Energy

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Work Experience – Brief summary

Phase 4: BIPA, Project management & Consultant in Education Sector, 3 years:- Project Manager of developing a Master of Public Management Programme tailored to the Gulf

region in general and Bahrain in particular (BIPA in collaboration with Ecole Nationale d’Administration and Université Aix-Marseille both of France)

- Implemented an ERP within BIPA (Training users among all the ministries in Bahrain (100 people – 12 workshops)

- Coordinated and monitored the creation of a training program for both foundation and professional levels in project management, from tender management till the stage of first pilot delivery

- Participated to establish a strategic and operational plan of Applied Sciences University with HURON consulting firm.

- Currently responsible for monitoring and controlling the execution of the operational plan at ASU

- A member of MIS (Management Information System) Programme Advisory Board at Applied Science University.

Phase 3: Renault, Project management, 7 years:- Project Manager of different applications: Customer Relationship Management, Knowledge

Management portal and others.- I developed my skills in project management by implementing a project management

methodology and by coaching 20 junior project managers.- I was recognized as having problem solving skills and was assigned as a peer reviewer for a

complex project.- I built an IT master plan for the marketing department.

Phase 2: Atos Origin, Performing consultancy and Customer relationship with the Client in an international environment, 5 years:

- I implemented a Customer Relationship Management system for Marketing Departments in 5 countries in Europe and South America (functional specifications, planning and scheduling, change management, monitoring and controlling)

Phase 1: Cap Gemini, Developing IT skills and a project portfolio, 9 years: - 5 years Project Engineer: designed, analyzed and programmed specific systems within different

projects.- 4 years Project Manager: managed contractual and technical customer liaison and a team of 6

engineers developing a graphical application with a relational database.

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Work Experience – Details

Consultant, Project Manager - BIPA - Bahrain Institute of Public AdministrationPresent

Since March 2014 (1 year)

Assignment: Project Manager of developing a Master of Public Management Programme tailored to the Gulf region in general and Bahrain in particular (BIPA in collaboration with Ecole Nationale d’Administration (ENA) and Université Aix-Marseille (AMU) both of France) Work description:

- Coordinate the MPM project by serving as a liaison with the French consultants. - Schedule project activities and coordination of multiple parties. - Coordinate the development of IT systems needed to manage the program. - Coordinate the development of material for the 16 graduate modules that will be offered as part

of the MPM starting in 2015. - Develop the policy and procedures for Board and the Program administration. - Coordinate with BIPA PR, the international partners, as well as the local academic partner, the

development of a communication strategy for the program which should be ready for February 2015.

- Coordinate with the local academic partner a detailed logistical and management plan for program administration (to be ready by summer 2015).

- Coordinate all the administrative steps necessary to set the framework for licensing the program by the HEC, NAAAC (Saudi) and other Gulf countries prior to the program start-up.

From March 2011 To March 2014 (3 years)

Assignment: ERP Consultant – IT Project Manager

ERP components:Training Management, Procurement Management, Tender Management, IT helpdesk, Human Resource Management, Ministries Portal.

Work description: - Implementation of an ERP system for BIPA.- Project follow-up through the software lifecycle: contractual aspects, scheduling, project risks

and problems, project functional and technical deliverables.- User Approval Testing and follow-up of change requests.- Training the users among all the ministries in Bahrain (100 people – 12 workshops)- Capacity building within BIPA.

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Result:- 5 modules of the ERP have been implemented: Currently these modules are used by all BIPA

employees and the portal is used by all the HR departments in Bahrain ministries.- Maintenance process and adequate resource assignment are well established:

o Project was properly closed: all deliverables were received and validated. Documents were clearly archived. Project Closure document signed-off. Lessons learnt are documented.

o Internal maintenance of ERP is in place: a developer was recruited and assigned. Knowledge transfer from D&B (software provider) to the developer has been planned, executed and monitored closely making the maintenance effective and on-going.

o Capacity building within BIPA: an existent BIPA employee from ICT department has been continually trained and coached to the project management process. The employee has taken now the responsibility of BIPA ERP maintenance.

- Change has been undertaken and driven: after the first implementation any system should be followed-up based on users’ feedback and responsiveness: users have been continually supported and trained and systems were readapted and tuned.

Parallel assignment 1:- Member of BIPA consultancy team.- Participated to establish a strategic and operational plan of Applied Sciences University with

HURON.- Currently responsible for monitoring and controlling the operational plan at ASU.- Following-up the indicators for Quality Assurance review by the National Authority for

Qualifications and Quality Assurance for Education and Training (NAQQAET) of Bahrain. - Following-up the indicators for an institutional review: the Higher Education Council (HEC) of the

Ministry of Education of Bahrain. - Member of MIS Program Advisory Board at ASU.

Result:- Net increase of Ministry of National Education auditors’ satisfaction. Most of the programs are

certified by the NAQQAET.- Next step: institutional audit (on the overall governance of the university)

Parallel assignment 2:From September 2011 to June 2012 Project Manager for the creation of a training program for both foundation and professional levels in project management. Coordinated and monitored GPMP Project, from tender management till the stage of first pilot delivery.

Result:- Managed all the contractual aspects with Bidders, BIPA and Tender Board (proposals

evaluations, bidder selection, contract draft…etc.)- Animated and monitored the TNA phase among the ministries (workshops held in BIPA, face to

face interviews with employees selected from several ministries)- Supervised and monitored the program content identification and the course material

development- Monitored the Pilot delivery phase through continuous participation for both levels Professional

(May 2012) and Foundation (June 2012). i.e attended some of professional level sessions in order

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to evaluate trainers’ performance and to check the adequacy of course materials and exercises to the class.

- Performed project owner tasks: close monitoring of the sub-contractor to ensure that they will deliver the expected documents and services at the appropriate time.

- Performed subject matter expert tasks: review all the deliverables and go through the contents in detail to ensure quality deliverables.

- Performed coordinator tasks: attending some course sessions and evaluating the trainer and the adequacy of the course material to the training objectives.

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IT Project Manager - RENAULT - IT Department (DSIR) from March 2004 to March 2011

From April 2010 to March 2011 (9 months)

Assignment: Development and implementation of knowledge management portals in Renault (Sharepoint)

Work description: Create different types of communities of practice among all decentralized departments in Renault.Adopted a software development methodology (AGILE)

Results: Created more than 12 communities using the portal services : exchanging and updating information through wikis, forums and blogs…etcThese communities helped people to gain efficiency and to share easily the core business knowledge of Renault.

From July 2009 to April 2010 (10 months)

Assignment:Built an IT Master Plan for the Marketing DepartmentEstablished the organizational team according to this plan.

Work description:- Respond to the changing needs of different departments and federate the latters around

marketing objectives.- Find the technical solutions to business needs while building on existing systems.- Plan projects required and estimate the cost.- Find an implementation strategy in Renault subsidiaries as well as in the commercial network

(pragmatic and modular approach for services offers)- Implement Quick-Win (quick workaround to meet the needs) to quickly realize the benefits and

build sustainable solutions.- Result:- Master Plan prepared and planned for a horizon of 3 years.- Implementation strategy with the group is defined.- Implementation of Quick-Win in 2009 and 2010.

From January 2009 to July 2009 (6 months)

Assignment: IT Project Manager

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Application of after-sales technical documentation: capture and validation of methods of repair. Application used in all engineering departments of Renault group (Dacia and Renault Samsung Motors included)Project of 3 M€ - Outsourcing to India.The objective was to study the critical situation of the project (problem of delay and quality)

Work description: Analyze the project situation (cost, quality, delay, risk management) and propose an alternative solution to solve the problem.

Results: Alternative solution was built and decision of directors was taken based on clear Quality, Cost and Time terms.

From April 08 to December 08 (9 months)

Assignment: In charge of the deployment of Renault Project Management Methodology

Objectives: Improve DSIR performance: achieve milestones of IT projects and required quality level.

Work description: Training and coaching IT project managers (budget > 400 k€) to apply the methodology in their projects along 4 axes: Actors’ dynamic, building a project, activities and deliverables, project reporting and follow-up.

Results: 20 project managers (budget> 400 K €) were trained. Furthermore I have coached the project managers in building a realistic schedule for their projects.

From March 04 to April 08 (4 years)

Assignment: In charge of IT applications in CRM (Customer Relationship Management) for Marketing Department2 M€ budget – 6 team members

Work description: Project supervising regarding Quality, Cost and DelayRunning a team of 6 membersClient Management (Marketing Department)

- Follow-Up and maintenance of applications in production (incident management, team management, change management)

- Supervision of batches of change requests (monitor and control the development life cycle changes from the initializing phase to the implementation phase)

- Follow-up team activities and the associated reports

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- Result:- Client satisfaction has been significantly increased after my assignment to the project (list of

incidents decreased significantly after only 3 months)- Significant change requests have been put in place (in comparison to the previous year where no

change was implemented)

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IT Consultant – ATOS ORIGIN – from February 1999 to March 2004

From September 03 to March 04 (6 months)

Assignment: Consultant – ATOS ORIGIN (Employer) – RENAULT (Customer)SAPPR Central Europe Project is an application which supports the implementation of standard processes for common facing warehouses. Standard SAP R3 solution for Logistics execution systems + WEB Front end for Dealers.

Work description:Assure operational management of project tasks, planning, deliverables and project quality assurance. Daily coordination of project actors & communication with the project teams.

Result:Management tools necessary to the project manager have been documented and delivered.

From February 03 to September 03 (6 months)

Assignment: Consultant– ATOS ORIGIN (Employer) – TOTAL (Customer)

Work description:Coordinated the project « Distribution of fuel to TOTAL Clients » Facilitated workshops – Followed up project team activity – Reporting to top management of TOTAL.

Result:The application was implemented as a pilot in a specific region in France. A report was prepared for the next phases of the project.

From February 99 to February 03 (4 years)

Assignment: Customer Relationship Management Consultant – ATOSORIGIN (Employer) - RENAULT (Customer) Customer Information System “Système d’Information Client (SIC)”. A Customer Relationship Management system built to take an integrated approach to customers – by creating a customer centric organisation which operates with a single, seamless view of the customer, to continually strengthen and nurture a long term relationship.

Work description:Translated customer needs into system requirements.Tested technical and functional adaptation of the system.Designed and developed a training module for database administrators.

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Implemented the database in 5 countries. Managed a team of 3 members in each country.Performed CRM skills:How to solve data quality problemsHow to avoid and manage redundancies in the databaseHow to execute marketing campaignsHow to qualify customer: defining a scoring model and loyalty systems which can map the development of customer value and enables a better and more efficient communication towards customers.

Result:The application was implemented in 5 countries (Renault subsidiaries) in Latin America and in Europe.

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Consultant – CAP GEMINI –from 1990 to February 1999

From December 98 to February 99 (5 months)

Assignment: Consultant - CAP GEMINI (Employer) - CEGETEL (Customer) Subscriber Identity Module Centre. A production center for the data registered in cellular phone chip cards. Process used for French cellular phone operators: « Société Française du Radiotéléphone » (SFR) and « Société Réunionnaise du Radiotéléphone » (SRR).

Work description :Co-ordinated between the users and the development team. Translated users’ needs into system requirements.Tested technical and functional adaptation of the system.Designed the training module for users.

Result :The objective was to market a version of SFR phone subscription with the chip card. Objective met according to the initial established schedule.

From December 95 to December 98 (3 years)

Assignment: Project manager - CAP GEMINI (Employer) - EDF (Customer)Electricity high voltage transport network management.

Work description:Managed a 6 engineers team developing a graphical design software dedicated to electrical network configuration.Managed contractual and technical EDF liaison.Environment : HP-UX, ORACLE, PRO*C, C, C++, X-Window/Motif, LELISP, AIDA/MASAI, ASN1.

Result:The application is used to monitor and control the electrical network with a maximum of efficiency in all the regions in France: incidents were reported on the dashboard and the officers could intervene quickly. My participation to this result was to have minimized system’s anomalies and to have implemented changes providing greater control for the officers.

From September 90 to December 95 (5 years)

Assignment: Development Engineer - CAP GEMINI (Employer) - EDF & MEDIAMETRIE (Customer)

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Achievement:Contributed to different phases of projects life cycle.Drew up proposal bids for a graphical design software.Performed a consultancy within the support group.Designed and developed different software in Unix, C, C++ environments

Environment : HP-UX, ORACLE, PRO*C, C, C++, X-Window/Motif, LELISP, AIDA/MASAI, ASN1, MS-DOS, DBASE/CLIPPER.

Result:In the context of a large and complex project (highly technical, complex aspects of communication networks, several interconnected applications), I contributed through various activities ranging from development to user training, in clarifying and resolving complex problems and bringing satisfaction to the customer.

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EducationComputer Sciences Engineer ENSEEIHT - French engineering school (Grande École) in Computer Science - France, June 1990.

The standard curriculum is a three-year program resulting in the French Diplôme d'Ingénieur, considered by European universities as a Master's degree of the European Higher Education Area.

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