Curriculum Vitae

AREAS OF EXPERTISE    Cisco Switch Network   Cisco router network  management Switching    Remote Access  Windows Server 2003    Windows Server 2008 

 PROFESSIONAL    CCNA attendance course   MCSA  attendance course

   PERSONAL SKILLS   Customer support skills    Good documentation skills  

 PERSONAL DETAILS   Mohammad Al-Refaie  Abu Dhabi, UAE M: 00971553228674E: eng.moh.alrefaie@gmail.com    DOB: 30/may./1985 Driving license: Yes   Nationality: Jordan 

Career Profile

To secure the post of a network support engineer in an established network environment

where my experience in network architecture and engineering can prove beneficial for the

organization

Professional strengths- Progressive three years of professional experience in supporting large-scale,

enterprise wide and TCP/IP networking environment- Solid working knowledge of LAN/WAN networking protocols- Comprehensive knowledge of network management tools, , configuring and

troubleshooting Cisco routers, switches- Possess good working knowledge of common desktop and server operating

systems- Extensive knowledge of network media, including fiber-optics, Category 5e and

Category- Demonstrated interpersonal and communication skills with the ability to work

with various levels of technical professionals- Possess good analytical and troubleshooting skills

WORK EXPERIENCE

MDS – For Customs - Abu Dhabi International Airport ,UAE NETWORK SUPPORT ENGINEER Nov 2014 - Present Duties:

- Administering & designing LANs, WANs internet/intranet, networks.- Configuring cisco switch and routers - Network connectivity troubleshooting, ping, tracert, telnet. ….etc. - Diagnose and solve complex software, hardware and networking issues- Create technical action plans for analyzing and resolving customer issues.- Assigned projects including; documentation review, Beta product participation,

product demos, and presenting technical forums.- Create clear and concise documentation in the form of case management notes,

technical tips, knowledge base articles and white papers.- Provide technical assistance to internal and external customers and partners- Utilize case management tools and provide case monitoring, status updates,

documentation and notifications to customers- Works with cross-functional organizations to solve complex technical problems

and follow reported problems through to resolution.- Participate and provide feedback to product design and technical reviews relating

to new features and enhancements- Use available support tools to diagnose and resolve product and technical issues- Work with Systems Engineers and Engineering groups to resolve customer

issues.

Injazat Data Systems – For Abu Dhabi Distribution Company ,UAE Network Field and technical support Engineer Oct. 2012 - Oct. 2014 Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.

Duties: - Administering & designing LANs, WANs internet/intranet, and voice networks.

Curriculum Vitae

   

- Configuring cisco switch and routers - Network connectivity troubleshooting, ping, tracert, telnet. - Analyzing & developing key components using methodology prescribed

techniques.- Communicating and negotiating with users, specialists, other staff and suppliers. - Network connectivity troubleshooting, ping, tracert, telnet. - Responsible for communication protocols, configuration, integration - Investigating, diagnosing and resolve all network problems.- Maintaining pre-packaged software applications on the LAN.- Upgrading and repairing faults on networks & peripheral equipment. - Cisco switch configuration in particular VLAN configuration/troubleshooting. - Working with multiple technical platforms i.e. mainframe, two-tiered client-

servers and three-tiered client-servers.- Strong knowledge and experience in AD/Group Policy and Group Policy

Preference. - Strong knowledge and experience in Windows Print server & File Server.- Strong knowledge and experience in Windows 7, 8 and 10 Hardware architecture.- Deploying windows update, patches, antivirus, software remotely. - Undertake small to medium-sized IT projects as instructed by the IT Manager - working on active directory - working on printer server - configure switch and routers for networking - trouble shooting for the user from a to end to end users - help the users to use some application and printers and scanners - solve the issues for the users Microsoft office and outlook and internet- make image by accronse server for the computers - working on Norton server and making deployment for the computers and - fix infected computers- solve the troubleshooting for printers and scanner - Solve some issue in office and windows for the users

Al Dafra Insurance Company –UAE IT Field Engineer Sept. 2010 - Sept. 2012 Responsible for maintaining and installing computer based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging Duties:

- Diagnose and resolve technical issues- Setting up and configuring new laptops and desktops- Install, upgrade and configure new computer resources including hardware,

software and applications.- Diagnose system hardware, software or operating system problems and

recommend corrective action.- supporting & troubleshooting win XP & Vista & windows 7- diagnose and resolve technical hardware and software issues- Network, cabling, and basic routing and switching configuration and provide first

level support for end user.

KEY SKILLS AND COMPETENCIES - Layer 2-4 focus on Ethernet, Fast Ethernet, IP Protocols, and applications- Application and routing protocol knowledge; advanced TCPIP, routing, NAT,

DNS, DHCP, HTTP, , , FTP, IM, , - Ability to conduct analysis of facts, info gathering, and create effective test plans- Demonstrate strong technical troubleshooting methodologies- Must be a complete team player and work well in a team environment

Curriculum Vitae- Strong written and verbal communication skills- Ability and willingness to learn technologies quickly and proficiently- Good analytical problem solving skills- Motivated to learn new products and technologies quickly- Strong organizational and customer service skills- Flexible with the aptitude to manage multiple tasks in a fast-paced, dynamic

environment while meeting critical SLAs and deadlines

ACADEMIC QUALIFICATIONS B.A., in the major of Computer Science Faculty Of Information Technology from Yarmouk University in Jordan – ‘Irbid’

- Faculty of Information Technology, Oct. 2004 – July 2008

TRAINING (attendance )- A+ - CCNA : - MCSA : Windows Server® 2008 Applications Infrastructure,

Configuration- Network+ - ITIL - Leadership Course - Business Ethics Course- Successful Skill Course

REFERENCES – Available on request