Miguel Angel Jordán Bórquez

Address: Luis Carrera 1640, Depto 202, Vitacura, Santiago, ChileMobile and phone: 56-9-42294079 / 56-22-8979068Birthday: February 23th, 1971ID/Passport number: 7.312.183-3, ChileEmail: ingenierojordan@gmail.com / Linkedin

RESUMECivil Engineer oriented towards advanced information systems considering optimal visualization and information/knowledge management, data mining, information/knowledge audit, project tracking, risk/quality management and use of decision support systems (DSS) for enhanced decision making. MBA on “Strategy planning and control” (management control systems).

W O R K H I S T O R Y

Oct 2016-Actual Consultant at Deloitte Advisory Chile, Information Management and Analytics, also Consulting Services Quality program and Consulting Methods and Tools leader, and advisory knowledge manager.

Jan 2011-Sept 2016 Consultant at Deloitte Chile, leading Quality Risk Management/Services Quality program deployments and Consulting Methods and Tools activities. Also KM leader.

2009-Aug10 Electrical Supervisor at REXEL IPG, Anglo American-Los Bronces mine development project, planning and managing electrical equipment provision.

Mar-Nov09 Development manager at Chileblogs, blog-marketing and information technology/content service provider.

2003-2009 Researcher, I.P.M. and Neurobiology, U.Tübingen, Germany. He participated in the development and application of brain-computer interfaces (BCI) for ALS patients, exploiting data mining and parameter recognition (also as tools for internet search).

2002-2003 Product Manager for Land and Fireye, at Dueik Thermal Equipments. He sold control systems for industrial boilers, infrared thermal inspection and measurement services. He recognized the business value of industrial thermography.

2001-2002 Streaming video manager at COMM Telco. He deployed internet based video broadcasting serving in different industries, also providing online video-control.

1999-2001 Technical Manager at ALL- INTEGRA Ltd. He sold heat and steam equipment for house and factory use, identifying new market niches.

1999 Technical Manager at AKRODISEÑOS, deploying centralized automatic irrigation control systems for big green parks.

1998-1999 Project Development Engineer at PODAAS Ltd. He sold heaters. He discovered successful sales strategies.

1998 National Training Coordinator at CESMEC CCA. He developed internal policies for ISO 9000 quality standards certification. He learned standardization techniques and coaching methodologies for managers.

1998 Sales Engineer at PODAAS Ltd. He developed market and sales research for electric pumps helping the firm to find a market position.

1997 Systems Analyst at CTC CORP. He developed market research and planning strategies for broadband solutions identifying market niches at public sector.

H I G H S C H O O L I N T E R N S H I P & R E S E A R C H

1997 CTC S.A.: Technical implementation report for a nationwide "Video On Demand" service.1997 CTC S.A..: Assistant analyst in management and network planning services.1996 IMPACT S.A.: Assistant in electrical section for electronic equipment maintenance.1995 METRO S.A.: Technical assistant in subway machinery maintenance.

S C H O O L & E D U C A T I O N

2014-2016 MBA, “Strategy planning and control”, Universidad Mayor, Chile. Successfully finished.2015 Applying for a Project Management Institute (PMI) PMP certification.2003 - 2009 Candidate for a postdoctoral degree. Researcher at U.Tübingen UKT, Germany.1988 - 2001 University of Chile, complete university studies in Electrical Engineering with a major in Telecommunications. He holds an electrical engineer degree.1980 - 1987 German School in Santiago, primary and secondary school.1978 - 1979 3rd and 4th years of basic education in school.1975 - 1977 Primary education in a school in the city of Giessen, Germany.

P E R S O N A L B A C K G R O U N D

Married, one son. Languages: Spanish, English and German oral/written advanced level, also Portuguese. Interests: learning styles, business administration, information services, neurosciences, sports,

general culture, botany and architecture, theology, graphic design, technology trends, other.

P E R S O N A L & P R O F E S S I O N A L G O A L S

Be a specialist in information technology, visual representation and data analysis. Belong to a company providing consulting/financial services and training in order to improve

suitable solutions for customers. Participate on innovation groups for development services, information applications and

improving knowledge value chains. Creating new information needs and use modes. Innovate, measure and manage intangibles. Improve proactivity and teamwork.

Encourage educational plans improvements in access and effective use of knowledge assets. Improve information management and visualization for enhanced decision making. Improve information practices and policies for an efficient management. Increase use of

management indicators (KPI and KRI) and track social trends. Improve customer attention and service quality monitoring.

R E L A T E D S K I L L S

Microsoft-Office, blog development and maintenance, MATLAB, audiovisual processing, programming languages (C++, Java), Apps testing. Tools knowledge: CRM (Oracle), ERP (SAP-ESS), Tableau, Yammer. Google Apps platform services, other.

COBIT-5, Project Management, Risk/Information/Knowledge Management.