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Basic User’s Guide

MFC-J5620DW

MFC-J5625DWMFC-J5720DW

Version 0

UK


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If you must contact Customer Service

Please complete this information for future reference:

Model Number: MFC-J5620DW, MFC-J5625DW andMFC-J5720DW(Circle your model number)

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retainthis User's Guide with your sales receipt as apermanent record of your purchase, in the event oftheft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration

© 2014 Brother Industries, Ltd. All rights reserved.

http://www.brother.com/registrationhttp://www.brother.com/registration


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User's Guides and where to find them

1 Visit solutions.brother.com/manuals .

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the SafetyInstructions before you set up your machine. Seethis Guide for trademarks and legal limitations.

Printed / In the box

Quick Setup Guide Follow the instructions for setting up your machine,and installing the drivers and software for theoperating system and connection type you areusing.


Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCaptureCenter operations and basic machine maintenance.See troubleshooting tips.


Online User’s Guide This HTML (Web) guide includes the contents of theBasic User’s Guide, and additional informationabout the machine’s settings and operations,security features, troubleshooting tips, andmaintenance instructions.

In addition to information about the PC-Print, Scan,Copy, Fax (MFC models only), and PhotoCaptureCenter and Brother ControlCenter operations, usefulinformation is included about using the machine ona network.

HTML / CD-ROM

(Windows®

) /Brother SolutionCenter 1 (Macintosh)

Web Connect Guide This Guide provides useful information aboutaccessing Internet services from the Brother

machine, as well as downloading images, printingdata and uploading files directly to Internet services.

PDF file / Brother

Solutions Center 1

AirPrint Guide This Guide provides information for using AirPrint toprint from OS X v10.7.x or later and your iPhone,iPod touch, iPad, or other iOS device to your Brothermachine without installing a printer driver.

PDF file / BrotherSolutions Center 1

Google Cloud PrintGuide

This Guide provides details on how to use GoogleCloud Print™ services for printing over the Internet.


Mobile Print/Scan Guidefor Brother iPrint&Scan

This Guide provides useful information aboutprinting from your mobile device and scanning from

your Brother machine to your mobile device whenconnected to a Wi-Fi ® network.


http://localhost/var/www/apps/conversion/tmp/scratch_4/solutions.brother.com/manualshttp://localhost/var/www/apps/conversion/tmp/scratch_4/solutions.brother.com/manuals


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The Online User’s Guide helps you get the mostout of your machine.

Quicker navigation!

• Search box

• Navigation index in a separate pane

Comprehensive!

• All topics in one guide

Simplified layout!

• Provides step-by-step instructions

• Summarizes the feature at the top of the page

1 Search Box

2 Navigation Index

3 Feature Summary

4 Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows ®)

Click ( Start ) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX isyour model name.) > Support > User’s Guides .

(Windows ® 8)

Tap or click ( Brother Utilities ) > MFC-XXXX (Where XXXX is your model name.) > Support

> User’s Guides .(Macintosh or other options)Visit Brother Solutions Center: solutions.brother.com/manuals .

1

2

3

4

http://localhost/var/www/apps/conversion/tmp/scratch_4/solutions.brother.com/manualshttp://localhost/var/www/apps/conversion/tmp/scratch_4/solutions.brother.com/manuals


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If you have questions or problems, please take alook at your model’s FAQs.

Provides several ways to search

Displays related questions for additional information

Receives regular updates based on customer feedback

* The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

http://support.brother.com/http://support.brother.com/


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v

Table of Contents1 General information............ 1

How to use the documentation ....... 1Symbols and conventions............ 1

About Brother Utilities(Windows ®) ..................................... 1Control panel overview ................... 2

3.7"(93.4 mm) TouchscreenLCD.............................................. 4Entering Text ............................... 8

2 Loading paper ..................... 9

Before loading paper....................... 9Loading paper in the papertray #1............................................. 9Loading paper in paper tray #2(MFC-J5720DW)........................... 14Loading paper in themulti-purpose tray (MP Tray) ........ 18Loading paper in the manualfeed slot ........................................ 20Paper settings............................... 23

Set Paper Size and Type........... 23Check Paper setting...................... 24

Recommended print media........ 24Handling and using printmedia ......................................... 24

3 Loading documents.......... 25

How to load documents ................ 25Using the ADF ........................... 25Using the scanner glass ............ 26

4 Printing from acomputer............................ 28

How to print a document ............... 28

5 Copying.............................. 29

How to copy .................................. 29Stop copying .............................. 29

Copy options overview.................. 29Paper Type ................................ 30

Paper Size ................................. 30Tray Select................................. 30

6 Scanning to a computer ... 31

Before scanning............................ 31How to scan a document as aPDF file using ControlCenter4(Windows ®)................................... 31How to scan a document as aPDF file using the Touchscreen.... 32

7 Printing photos from amemory card or USB flashdrive.................................... 33

PhotoCapture Center operations

(PHOTO mode)............................. 33How to print images ...................... 33

View Photos............................... 33PhotoCapture Center print settingsoverview........................................ 34

8 Telephone services andexternal devices ................ 35

Telephone services overview ....... 35Voicemail ................................... 35Voice over Internet Protocol(VoIP) ........................................ 35Connecting an external telephoneanswering device (TAD) ............ 35External and extensiontelephones ................................. 35

9 Sending a fax..................... 36

How to send a fax ......................... 36

Stop faxing................................. 37How to store numbers................... 38Storing a pause.......................... 38Storing Address Booknumbers..................................... 38

How to set your Station ID ............ 39


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10 Receiving a fax ..................40

Receive Modes ............................. 40Choose the Receive Mode............ 40

Using Receive Modes................ 41Receive Mode settings.................. 42

Ring Delay ................................. 42F/T Ring Time(Fax/Tel mode only) ................... 42

A Routine maintenance ........43

How to clean and check themachine ........................................ 43

Cleaning the scanner glass........ 43Checking the print quality........... 44Checking the print alignment ..... 45

B Troubleshooting ................47

Identifying the problem.................. 47Error and maintenancemessages...................................... 47

Error animations......................... 57Transferring your faxes or FaxJournal report............................. 57Document jam ........................... 58Printer jam or paper jam ............ 60

Troubleshooting for Wireless LANsetup ............................................. 66

Wireless LAN report................... 66If you are having difficulty withyour machine ................................ 67

Dial Tone detection .................... 77Telephone Line Interference orVoIP System .............................. 77

Machine Information ..................... 78Checking the serial number ....... 78Checking the firmwareversion ....................................... 78Reset operations overview......... 78How to reset the machine .......... 79

C Index................................... 80

Supplies .............................83


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1

11

How to use thedocumentation 1Thank you for buying a Brother product!Reading the documentation will help youmake the most of your machine.

Symbols and conventions 1

The following symbols and conventions areused throughout the documentation.

About Brother Utilities(Windows ® ) 1

Brother Utilities is an application launcherthat offers convenient access to all Brotherapplications installed on your device.

a (Windows ® XP, Windows Vista ®,Windows ® 7, Windows Server ® 2003,Windows Server ® 2008 andWindows Server ® 2008 R2)

Click ( Start ) > All Programs >

Brother > ( Brother Utilities ).

(Windows ® 8 andWindows Server ® 2012)

Tap or click ( Brother Utilities )

either on the Start screen or thedesktop.(Windows ® 8.1 andWindows Server ® 2012 R2)Move your mouse to the lower left

corner of the Start screen and click(if you are using a touch-based device,swipe up from the bottom of the Start screen to bring up the Apps screen).When the Apps screen appears, tap or

click ( Brother Utilities ).

b Select your machine.

c Choose the operation you want.

General information 1

Bold Bold typeface identifiesbuttons on your computerscreen.

Italics Italicized typeface emphasizesan important point or refersyou to a related topic.

CourierNew

Text in the Courier New fontidentifies messages displayedon the machine’s TouchscreenLCD.

IMPORTANTIMPORTANT indicates a potentiallyhazardous situation which, if not avoided,may result in damage to property or loss ofproduct functionality.

NOTENOTE specifies the operating environment,conditions for installation, or specialconditions of use.


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Control panel overview 1

The MFC-J5620DW, MFC-J5625DW and MFC-J5720DW have the same3.7"(93.4 mm) Touchscreen LCD and Touchpanel. 1

NOTEMost of the illustrations in this User’s Guide show the MFC-J5720DW.

1 3.7"(93.4 mm) Touchscreen LCD (LiquidCrystal Display)

Access the menus and options you want bypressing them as they are displayed on theTouchscreen LCD.You can adjust the angle of the TouchscreenLCD and Touchpanel by lifting it. To lower thiscontrol panel, press the release button that islocated behind it, as shown in the illustration.

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General information

3

1

2 Touchpanel:

Back

Press to go back to the previous menulevel.

Home

Press to return to the Home screen. Bydefault it displays the date and time, butyou can change the default settings.

Cancel

Press to cancel an operation when lit.

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine

off. The Touchscreen LCD displaysShutting Down and stays on for a few

seconds before turning off.If you have connected an external telephone orTAD, it is always available for use.

If you turn the machine off using , it still

periodically cleans the print head to maintainprint quality. To prolong the life of the printhead, provide better ink efficiency, andmaintain print quality, keep your machineconnected to the power at all times.

2 3


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3.7"(93.4 mm) TouchscreenLCD 1

Select from three types of screens to set theHome screen: Basic Functions screen, Morescreens and Shortcuts screens. When theBasic Functions screen is displayed, swipeleft or right or press d or c to display the More

screens. Press to display the Shortcut

screens.

Basic Functions screen 1

The Basic Functions screen displays the dateand time and provides access to the Fax,Copy and Scan modes.

More screens 1

The More screens display the date and timeand provides access to additional features,such as Photo, Web, Apps and A3 CopyShortcuts.

Shortcut screens 1

You can save certain settings as a Shortcutso you can quickly send a fax, copy, scan anduse Web Connect services. (See OnlineUser’s Guide.)

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65

2 3

4

1

65

2 3

4

1

65

2 3

4

1 2 3

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1

1 Wireless Status

A four-level indicator on the Ready Modescreen displays the current wireless signal

strength when using a wirelessconnection.

When appears on the

Touchscreen, press it to configure yourwireless settings. For moreinformation, see Quick Setup Guide.

2 Ink

Displays the available ink volume. Pressto access the Ink menu.

When the ink cartridge is near the end ofits life or having a problem, an error icon isdisplayed on the ink colour.

(See Online User’s Guide.)

3 Settings

Press to access the settings.

(See Settings screen on page 7 .)

4 Shortcuts

Press to access the Shortcuts screens.

5 Date & Time

Displays the date and time that has beenset in the machine.

6 Modes:

Fax

Press to access Fax mode.

Copy

Press to access Copy mode.

Scan

Press to access Scan mode.

Photo

Press to access Photo mode.

Web

Press to connect the Brother machineto an Internet service.

For details, see Web Connect Guide.

Apps

Press to connect the Brother machineto the Brother Apps menu.

A3 Copy Shortcuts

Use this preset copy shortcut to copyon A3 or Ledger size paper.


7 Add Shortcut

Create Shortcuts for frequently-usedoperations, such as sending a fax,copying, scanning and using WebConnect.

Three Shortcuts screens are availablewith space for up to six Shortcuts on eachscreen.

For more information, see Online User’sGuide.

NOTE

When one of the Shortcuts screens is setas the Home screen, press

, displayed at the bottom of

the screen to access the Basic Functionsscreen.

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8 Stored Faxes:

When Fax Preview is set to Off ,Stored Faxes displays how manyreceived faxes are in the machine’smemory.

Press Print to print the faxes.

9 New Fax(es):

When Fax Preview is set to On ,New Fax(es) displays how many newfaxes you have received and stored in themachine’s memory.

Press View to view your faxes on theTouchscreen.

10 Warning icon

The warning icon appears when thereis an error or maintenance message;press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 47 .)

NOTE• This product adopts the font of ARPHIC

TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework andMascotCapsule Tangiblet developed byHI CORPORATION are used.MascotCapsule is a registered trademarkof HI CORPORATION in Japan.

8

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General information

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1

Settings screen 1

When you press , the Touchscreen LCD

displays the machine’s status.This screen provides access to all themachine’s settings.

1 Maintenance

Press to access the Maintenance menu.

Check and improve the print quality, clean

the print head and check the available inkvolume. You can also use theMaintenance solution menu to solve arecurring paper jam error.

2 Receive Mode

Displays the current Receive Mode:

Fax (Fax Only)

Fax/Tel

External TAD

Manual

3 Wi-Fi

Press to set up a wireless networkconnection.

A four-level indicator on the screen

displays the current wireless signalstrength if you are using a wirelessconnection.

4 Date & Time

Displays the date and time that has beenset in the machine.

Press to access the Date & Time menu.5 Quiet Mode

Displays the Quiet Mode setting. Press toaccess the Quiet Mode menu.

When this menu is set to On , is

displayed on the Home screen. Themachine’s printing noise has beenreduced.

For more information, see Online User’sGuide.

6 All Settings

Press to access the Settings menu.

7 Fax Preview

Displays the Fax Preview setting.

Press to access the Fax Preview setting.

8 Tray SettingPress to access the Tray Setting menu to change the paper size and papertype for each tray.

1 2 43

8 7 6

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Entering Text 1

When you must enter text into the machine, a

keyboard appears on the Touchscreen.

Press to cycle between letters,numbers and special characters.

NOTETo change between lowercase or

uppercase, press .

Inserting spaces 1

To enter a space, press Space or you can

press c to move the cursor.

NOTEThe characters that are available maydiffer depending on your country.

Making corrections 1

If you entered an incorrect character andwant to change it, press d to move the cursorto highlight the incorrect character, and thenpress . Enter the correct character. Youcan also use the cursor to go back and insertcharacters.

To erase all the characters, pressrepeatedly.


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9

2

2Before loading paper 2

Load only one size of paper and one type ofpaper in the paper tray at a time.

When loading a different paper size in thetray, you must also change the paper sizesetting in the machine. Doing this enablesthe machine to automatically feed paperfrom the appropriate tray if auto tray selecthas been set in the machine or printerdriver. ( See Set Paper Size and Type on page 23 .)

If the Check Paper setting is On , themachine will display a message asking ifyou want to change the paper type andpaper size when you pull Tray #1 orTray #2 (MFC-J5720DW) out of themachine or load paper in the MP Tray.Change the paper size and paper typesettings if needed, according to theinstructions on the Touchscreen.(See Check Paper setting on page 24 .)

We explain how to load paper for each tray:

Tray #1 . . . . . . . . . . . . . . . . . . See page 9 .

Tray #2 . . . . . . . . . . . . . . . . . . See page 14 .

MP Tray . . . . . . . . . . . . . . . . . See page 18 .

Manual feed slot . . . . . . . . . . . See page 20 .

Loading paper in thepaper tray #1 2

Paper size and loading orientation 2

The paper size determines the orientationwhen loading paper in Tray #1.

See the details in this chapter.

For information about other paper sizes,see Online User’s Guide.

Loading paper 2

Tray #1

A4

Letter

Executive

Landscape orientation

A5

A6

Photo

Photo L

Photo 2L

Index card

Envelope

Portrait orientation

A3

Ledger

Legal

(Glossy photopaper is notavailable.)

Portrait orientation(Tray #1 is extended.)


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When using A4, Letter or Executive sizepaper: 2

a Pull Tray #1 completely out of themachine.

b Gently press and slide the paperguides (1) to fit the paper size.Make sure the triangular mark (2) on thepaper guide (1) lines up with the markfor the paper size you are using.

c Fan the stack of paper well to avoidpaper jams and misfeeds.

NOTE Always make sure the paper is not curled.

d Load paper in the paper tray with theprinting surface face down .Check that the paper is flat in the tray.

Landscape orientation 2

e Gently adjust the paper guides (1) to thepaper.Make sure the paper guides touch thesides of the paper.

1

2

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Loading paper

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2

f Check that the paper is flat in the trayand below the maximum papermark (1).Overfilling the paper tray may causepaper jams.

g Slowly push the paper tray completelyinto the machine.

h Pull out the paper support (1) until itlocks into place, and then unfold thepaper support flap (2).

iChange the paper size setting in themachine’s menu, if needed.(See Set Paper Size and Type on page 23 .)

When using A3 or Ledger size paper: 2

a Pull Tray #1 completely out of themachine. Rest the tray on a flat surface.

b Push the blue slider until it locks in therelease position, and then extend thetray until the blue slider returns to andlocks in the default position. Open thetray cover and make sure the triangularmark inside the tray (1) lines up with themark (2) for B4 JIS/LGL , as shown inthe illustration.

Push the blue slider a second time untilit locks in the release position, and thenextend the tray until the blue sliderreturns to and locks in the defaultposition. Open the tray cover and makesure the triangular mark inside thetray (1) lines up with the mark (2) forA3/LGR , as shown in the illustration.

1

2

1

1

2

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c Gently press and slide the paperguides (1) to fit the paper size. Makesure the triangular mark (2) on the paperguide (1) lines up with the mark for thepaper size you are using.

d Fan the stack of paper well to avoidpaper jams and misfeeds.

NOTE Always make sure the paper is not curledor wrinkled.

e Gently load paper in the paper tray withthe printing surface face down . Checkthat the paper is flat in the tray.

Portrait orientation2

f Gently adjust the paper guides (1) to fitthe paper. Make sure the paper guidestouch the sides of the paper.

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Loading paper

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2

g Check that the paper is flat in the trayand below the maximum papermark (1). Overfilling the paper tray maycause paper jams.

(MFC-J5620DW/J5625DW)Go to step i .(MFC-J5720DW)Go to step h .

h Extend Tray #2 under Tray #1 to keepthe machine stable.

1 Pull Tray #2 out of the machine.

2 In the same way you extendedTray #1, push the blue slider andextend Tray #2 to A3 or Ledgersize, so it is even with Tray #1.

3 Lift the A4/LTR stopper (1) if A4 orLetter size paper is in Tray #2.

4 Slowly push Tray #2 completelyinto the machine.

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Chapter 2

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i Slowly push Tray #1 completely into themachine.(MFC-J5620DW/J5625DW)

(MFC-J5720DW)

j Unfold the paper support flap.

k Change the paper size setting in themachine’s menu, if needed.(See Set Paper Size and Type on page 23 .)

Loading paper in papertray #2

(MFC-J5720DW) 2


The paper size determines the orientationwhen loading paper in Tray #2.


For information about other paper sizes,

see Online User’s Guide.

Tray #2

A4

Letter


A3

Ledger

Legal

Portrait orientation(Tray #2 is extended.)


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Loading paper

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2

When using A3 or Ledger size paper: 2

a Pull Tray #2 completely out of themachine. Rest the tray on a flat surface.

b Push the blue slider until it locks in therelease position, and then extend thetray until the blue slider returns to andlocks in the default position. Make surethe triangular mark inside the tray (1)lines up with the mark (2) forB4 JIS/LGL , as shown in the illustration.

Push the blue slider a second time untilit locks in the release position, and thenextend the tray until the blue sliderreturns to and locks in the defaultposition. Make sure the triangular markinside the tray (1) lines up with themark (2) for A3/LGR , as shown in theillustration.

c Gently press and slide the paperguides (1) to fit the paper size.Make sure the triangular mark (2) on thepaper guide (1) lines up with the markfor the paper size you are using.

d Fan the stack of paper well to avoidpaper jams and misfeeds.

NOTE Always make sure the paper is not curled.

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2

1

2

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e Gently load the paper into the paper traywith the printing surface face down .

Portrait orientation 2

f Gently adjust the paper guides (1) to fitthe paper.Make sure the paper guides touch the

sides of the paper.

g Check that the paper is flat in the trayand below the maximum papermark (1).Overfilling the paper tray may causepaper jams.

h Slowly push Tray #2 completely into themachine.

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Loading paper

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2

i Extend Tray #1 over Tray #2 toprevent printed pages from falling offthe output tray.

1 Pull Tray #1 out of the machine.

2 In the same way you extendedTray #2, push the blue slider andextend Tray #1 to Ledger or A3size, so it is even with Tray #2.

j Open the output paper tray and lift the A4/LTR stopper (1) if A4 or Letter sizepaper is in Tray #1.

k Close the output paper tray cover andslowly push Tray #1 completely into themachine.

l Unfold the paper support flap.

m Change the paper size setting in themachine’s menu, if needed.(See Set Paper Size and Type on page 23 .)1


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Loading paper in themulti-purpose tray (MP

Tray) 2


The paper size determines the orientationwhen loading paper in the MP Tray.



When using A4, Letter or Executive sizepaper: 2

a With both hands, use the finger holds toopen the upper cover (1) and MPTray (2).

b With both hands, pull up the paper trayuntil it locks into place.

MP Tray

A4

Letter

Executive


A3

Ledger Legal

Folio

A5

A6

Photo

Photo L

Photo 2L

Index cardEnvelope


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Loading paper

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2

c Lift up the paper support.

d Gently press and slide the MP Traypaper guides to the width of the paperyou are using.

e Fan the stack of paper well to avoidpaper jams and misfeeds.

NOTE• Always make sure the paper is not curled

or wrinkled.

• You can load up to 80 sheets of plainpaper.

f Gently load the paper in the MP Traywith the printing surface face up .Make sure you load the paper in the MPTray, and not the manual feed slot.

Landscape orientation 2

NOTEIf you cannot load the paper in the MPTray, lift the cover (1) forward and pushthe release lever (2) toward the back ofthe machine, and then load the paper.

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g With both hands, gently adjust the MPTray paper guides to fit the paper.

h Pull out the paper support (1) until itlocks into place, and then unfold thepaper support flap (2).

i Change the paper size setting in themachine’s menu, if needed.(See Set Paper Size and Type on page 23 .)

Loading paper in themanual feed slot 2Use the manual feed slot to load special printmedia, one sheet at a time.The manual feed slot cannot be used forprinting faxes.


The paper size determines the orientationwhen loading paper in the manual feed slot.



1

2

Manual feed slot A4

Letter

Executive


A3Ledger

Legal

Folio

A5

A6

Photo

Photo L

Photo 2LIndex card

Envelope



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Loading paper

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2

How to load envelopes: 2

a With both hands, use the finger holds toopen the upper cover (1) and MPTray (2).

b Slide the manual feed slot paper guidesto fit the envelope width that you areusing.

c Press the corners and sides of theenvelopes to make them as flat aspossible.

d Load only one envelope in the manualfeed slot with the printing surfaceface up .

Portrait orientation 2

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e With both hands, gently adjust themanual feed slot paper guides to fit theenvelope.

f Put one envelope in the manual feedslot until the front edge touches thepaper feed roller. Let go of the envelopewhen you hear the machine pull it in ashort distance. The Touchscreendisplays Manual Feed Slot ready .

NOTEPush the envelope into the manual feed

slot until you feel it grab the envelope.

g Pull out the paper support (1) until itlocks into place, and then unfold thepaper support flap (2).

2

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Loading paper

23

2

Paper settings 2

Set Paper Size and Type 2

To get the best print quality, set the machinefor the type of paper you are using.

You can use the following sizes of paper forprinting copies: A4, A5, A3, Photo(10 15 cm), Letter, Legal, Ledger and Folio,and the following sizes for printing faxes: A4,

A3, Ledger, Letter, Legal and Folio. Whenloading a different size of paper in themachine, you must change the paper sizesetting at the same time so your machine canfit an incoming fax on the page.

a Press ( Settings ).

b Press Tray Setting .c Press Tray #1 , Tray #2

(MFC-J5720DW), or MP Tray .

d Do one of the following:If you pressed Tray #1 orMP Tray , press Paper Type .

Press Plain Paper ,Inkjet Paper , Brother BP71 orOther Glossy .

Press Paper Size .

Swipe up or down or press a or b todisplay the option you want to set,and press it.

NOTE• When Brother BP71 or

Other Glossy is selected, Tray #1 isnot available for paper larger than Letteror A4 size.

• If information about loading the paper inthe MP Tray appears on the Touchscreen,read it and then press OK to confirm it.

(MFC-J5720DW) If you selectedTray #2 , press Paper Size .

Swipe up or down or press a or b todisplay the paper size options, andthen press the option you want.

NOTEOnly plain paper is available for Tray #2.

e Press .

NOTEThe machine ejects paper with the printedsurface face up onto the paper tray at thefront of the machine. When using glossypaper, remove each sheet at once toprevent smudging or paper jams.


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Check Paper setting 2If the Check Paper setting is set to On , the

machine displays a message asking if youwant to change the paper type and paper sizesetting. This message will appear each timeyou pull a tray out of the machine or loadpaper in the MP Tray. The default setting isOn .


b Press All Settings .c Swipe up or down or press a or b to

display General Setup .

d Press General Setup .e Swipe up or down or press a or b to

display Tray Setting .

f Press Tray Setting .g Swipe up or down or press a or b to

display Check Paper .

h Press Check Paper .i Press Off (or On ).

j Press .

Recommended print media 2

To get the best print quality, we recommend

using the Brother paper in the table.If Brother paper is not available in yourcountry, we recommend testing variouspapers before purchasing large quantities.

Handling and using printmedia 2

IMPORTANTDO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, orirregularly shaped paper

1 2 mm or greater curl may cause jamsto occur.

• Extremely shiny or highly texturedpaper

• Paper that cannot be arrangeduniformly when stacked

• Short grain paper

Brother paper

Paper Type Item

A3 Plain BP60PA3

A3 Glossy Photo BP71GA3

A3 Inkjet (Matte) BP60MA3 A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10 15 cm GlossyPhoto

BP71GP

1

1


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3

3

How to loaddocuments 3You can send a fax, make copies, or scanfrom the automatic document feeder (ADF)and from the scanner glass.

NOTE(MFC-J5720DW)

2-sided documents can be faxed, copied,

or scanned up to Legal size when usingthe ADF.

Using the ADF 3

The ADF can hold up to 35 pages(MFC-J5620DW/J5625DW) or 50 pages(MFC-J5720DW) and feed each sheetindividually. Use paper that is within the sizesand weights shown in the table. Always fanthe edges of the pages before placing them inthe ADF.

Document Sizes and Weights 3

How to load documents 3

IMPORTANT• DO NOT pull on the document while it is

feeding.

• DO NOT use paper that is curled,wrinkled, folded, ripped, stapled, paperclipped, glued or taped.

• DO NOT use cardboard, newspaper orfabric.

• DO NOT leave thick documents on thescanner glass. If you do this, the ADF may jam.

Make sure documents written with ink ormodified with correction fluid are completelydry.

a Unfold the ADF document support (1).

b Fan the pages well.

Loading documents 3

Length: 148 to 355.6 mm

Width: 148 to 215.9 mm

Paper weight: 64 to 90 g/m 2

1


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c Adjust the paper guides (1) to fit thewidth of your documents.

d Place your documents face up, topedge first in the ADF until you feel themtouch the feed rollers.The Touchscreen will displayADF Ready .

NOTE• DO NOT load your document underneath

the supports (1).

• If you load a small size document andcannot remove it, open the stack tray (1)and then remove the document.

Close the stack tray before closing the ADF document support.

Using the scanner glass 3

Use the scanner glass to fax, copy, or scansingle pages or pages of a book.

Document Sizes Supported 3

1

Length: Up to 297 mm

Width: Up to 215.9 mmWeight: Up to 2 kg

1

1


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4

How to print adocument 4The machine can receive and print data fromyour computer. Before you can print from acomputer, you must install the printer driver.


a Install the Brother printer driver from theCD-ROM or Brother Solutions Center.

(See Quick Setup Guide.)

b From your application, select the Printcommand.

c Select the name of your machine in thePrint dialog box and click Properties orPreferences , depending on theapplication you are using.

d Select the settings you want to changein the Properties dialog box.Commonly used settings include:

Media Type

Print Quality

Paper Size

Orientation

Colour / Greyscale

Ink Save Mode

Scaling2-sided / Booklet

e Click OK .f Click Print (or OK depending on the

application you are using) to beginprinting.

Printing from a computer 4


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5

5

How to copy5

a Do one of the following to load yourdocument:

Place the document face up in the ADF.

(See Using the ADF on page 25 .)

Place the document face down onthe scanner glass.

(See Using the scanner glass on page 26 .)

b Press ( Copy ).

The Touchscreen displays:

1 No. of CopiesEnter the number of copies:

Press - or + on the Touchscreen (asshown above).Press the displayed number of copieson the Touchscreen, and then enterthe number of copies you want.Press OK.

c If you want more than one copy, enterthe number (up to 99).

d Press Mono Start or Colour Start .

Stop copying 5

To stop copying, press .

Copy options overview 5To change the copy options, press Copy , andthen press Options . Swipe up or down orpress a or b to scroll through the copysettings. When the setting you want isdisplayed, press it and choose your option.When you have finished changing options,press OK.

For more information about changing thefollowing copy options, see page 30 .

Paper Type

Paper Size

Tray Select

For details about changing the following copyoptions, see Online User’s Guide.

Quality

Enlarge/Reduce

Page Layout

2 in 1 (ID)

Stack/SortDensity

Ink Save Mode

Thin Paper Copy

Book Copy

Watermark Copy

Remove Background Colour

2-sided Copy

Copying 5

1


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Paper Type 5

If you are copying on a special type of paper,

set the machine for the type of paper you areusing to get the best print quality.

a Load your document.

b Press ( Copy ).

c Enter the number of copies you want.d Press Options .

e Swipe up or down or press a or b todisplay Paper Type .f Press Paper Type .g Press Plain Paper , Inkjet Paper ,

Brother BP71 or Other Glossy youwant.

NOTEWhen Brother BP71 or Other Glossy is

chosen, Tray #1 is not available for thepaper larger than A4 or Letter size.

h Press OK.i Press Mono Start or Colour Start .

Paper Size 5

If you are copying on paper other than A4

size, you must change the Paper Size setting.You can copy only on A4, A5, A3, Photo(10 15 cm), Letter, Legal, Ledger or Foliopaper.


b Press ( Copy ).

c Enter the number of copies you want.

d Press Options .

e Swipe up or down or press a or b todisplay Paper Size .

f Press Paper Size .g Swipe up or down or press a or b to

display A4 , A5 , A3 , 10x15cm , Letter ,Legal , Ledger or Folio and thenpress the option you want to set.

NOTEIf you are using the manual feed slot,insert only one sheet of paper at a time.(See Loading paper in the manual feedslot on page 20 .)

h Press OK.i Press Mono Start or Colour Start .

Tray Select 5

You can change the tray temporarily for thenext copy.

To change the default tray setting, see OnlineUser’s Guide.


b Press ( Copy ).

c Enter the number of copies you want.d Press Options .

e Swipe up or down or press a or b todisplay Tray Select .f Press Tray Select .g Press Tray #1 , Tray #2

(MFC-J5720DW), MP Tray , orAuto Tray Select .

h Press OK.

iPress Mono Start or Colour Start .


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6

6

Before scanning6

To use the machine as a scanner, install ascanner driver. If the machine is on anetwork, configure it with a TCP/IP address.

Install the scanner drivers from theCD-ROM. (See Quick Setup Guide.)

Configure the machine with a TCP/IPaddress if network scanning does notwork.


How to scan adocument as a PDF fileusing ControlCenter4(Windows ® ) 6

(For detailed information, see Online User’sGuide.)

NOTE• The screens on your PC may vary

depending on your model.

• This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets

you access the applications you use mostoften without having to manually launchspecific applications.

a Load your document. ( See How to loaddocuments on page 25 .)

b Click the ( ControlCenter4 ) icon inthe task tray, and then click Open .

c If the ControlCenter4 Mode screenappears, click Advanced Mode , andthen click OK .

d Select your machine from the Model drop-down list at the top of the screen.

e Click the Scan tab. Then click File .

The configuration dialog box appears.Change the default settings if needed.

Scanning to a computer 6

12

3

4

5


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1 Select PDF (*.pdf) from theFile Type drop-down list.

2 Type a file name for the document.

3 Click Folder . You can save the file tothe default folder, or select yourpreferred folder by clicking the

(Browse ) button.

4 Select a scanning resolution from theResolution drop-down list.

5 Select the document size from theDocument Size drop-down list.

f Click Scan .The machine starts scanning. The folderwhere the file is saved opensautomatically.

How to scan adocument as a PDF fileusing the Touchscreen 6a Load your document. ( See How to load

documents on page 25 .)

b Press ( Scan ).

c Swipe left or right to display to File .d Press to File .

is highlighted and appears in the

centre of the Touchscreen.

e Press OK.If the machine is connected to anetwork, press the PC Name.Do one of the following:

To use the default settings, go tostep j .

To change the default settings, go tostep f .

f Press Options .

g Press Scan Settings , and then pressSet at Device .

h Choose the settings for2-sided Scan 1 , Scan Type ,Resolution , File Type ,Scan Size , Skip Blank Page 1 andRemove Background Colour ifrequired.1 For MFC-J5720DW

i Press OK.j Press Start .

The machine starts scanning.

NOTEThe following scan modes are available:

• to OCR

• to File

• to Image

• to Media

• to E-mail

• to E-mail Server

• to FTP

• to Network

• to Web

• WS Scan 1 (Web Services Scan)

1 Windows ® users only. (Includes Windows Vista ®

SP2 or later, Windows ® 7 and Windows ® 8)



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7

7

PhotoCapture Centeroperations(PHOTO mode) 7Even if your machine is not connected to acomputer, you can print photos directly fromdigital camera media or a USB flash drive.

How to print images7

View Photos 7

You can preview your photos on theTouchscreen before you print them. If yourphotos are large files there may be a delaybefore each photo appears.

IMPORTANTDO NOT insert more than one media cardin the machine at the same time. Doingthis may damage the machine.

a Open the media slot cover.

b Put the memory card or USB flash drivein the correct slot.

c Press Photo .d Swipe left or right to display

View Photos .

e Press View Photos .Press OK.

f Do one of the following:To choose the photos you want toprint, or to print multiple copies of animage, go to step g .

To print all the photos, pressPrint All . Press Yes to confirm.Go to step j .

g Swipe left or right or press d or c todisplay the photo you want to print, andthen press it.

h Enter the number of copies:Press - or + on the Touchscreen.

Press the number of copies todisplay the dial pad on theTouchscreen, and then use it to enterthe number of copies. Press OK.

Press OK.

i Repeat steps g and h until you haveselected all the photos you want to print.

j Press OK.k Read and confirm the displayed list of

options.

Printing photos from a memorycard or USB flash drive 7


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l Press Print Settings to change thepaper type and paper size.

Swipe up or down or press a or b todisplay Paper Type and press it,and then press the option you want.

Swipe up or down or press a or b todisplay Paper Size and press it,and then press the option you want.

Change other print settings if needed.When finished, press OK.

m Press Start .n Wait until the message on the

Touchscreen disappears after printing,and then remove the memory card orUSB flash drive from the media slot.

PhotoCapture Centerprint settings overview 7You can temporarily change the print settingsfor the next print.

The machine returns to its default settingsafter printing.

NOTEYou can save the print settings you usemost often by setting them as the default.



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8

8

Telephone servicesoverview 8You can use a range of services andconnections with your Brother machine. Formore information or advice on setup,see Online User’s Guide.

Voicemail 8

If you have a voicemail service on thetelephone line that your Brother machine isconnected to, they may conflict with oneanother when receiving incoming faxes. Ifusing this service, we suggest setting theBrother machine’s Receive Mode toManual . (See Choose the Receive Mode on page 40 .)

Voice over Internet Protocol(VoIP) 8

VoIP is a type of phone system that uses anInternet connection instead of a traditionaltelephone line. Your machine may not workwith some VoIP systems. If you havequestions about how to connect yourmachine to the VoIP system, contact yourVoIP provider.

Connecting an externaltelephone answering device(TAD) 8

You may choose to connect an externalanswering device to your Brother machine.To receive faxes successfully, you mustconnect it correctly. Connect your externalTAD to the T-piece connector on the Brotherline cable supplied with your machine. Whenrecording an outgoing message on yourexternal TAD, we recommend recording5 seconds of silence at the beginning of yourmessage, and limiting your speaking to20 seconds. Set your machine’s ReceiveMode to External TAD .

External and extensiontelephones 8

You can connect a separate phone into theT-piece connector on your Brother line cablesupplied with your machine. If you answer afax call on an extension or externaltelephone, you can make your machinereceive the fax by pressing l 5 1 . If themachine answers a voice call and fast doublerings for you to take over, press # 5 1 to takethe call on an extension telephone.

Telephone services and externaldevices 8


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9

How to send a fax9

a Do one of the following:Place the document face up in the

ADF. ( See Using the ADF on page 25 .)

Place your document face down onthe scanner glass. ( See Using thescanner glass on page 26 .)

NOTE• To send faxes with multiple pages, use the ADF.

• If you send a mono fax from the ADF whenthe memory is full, it will be sent in realtime.

• You can use the scanner glass to faxpages of a book one at a time. Thedocuments can be up to A4 or Letter size.

b Do one of the following:When Fax Preview is set to Off ,

press ( Fax ).

When Fax Preview is set to On , press

(Fax ) and then

(Sending Faxes ).

The Touchscreen displays:

c To change the fax-sending settings,press Options . Swipe up or down orpress a or b to scroll through the faxsettings. When the setting you want isdisplayed, press it and choose your newoption. When finished changing options,press OK.

For more advanced fax-sendingoperations and settings, see OnlineUser’s Guide.

Fax Resolution

Contrast

2-sided Fax (MFC-J5720DW)

Glass Scan Size

Colour Fax Transmission

Preview Outgoing Fax

Faxing at the end of a call

BroadcastingReal Time Transmission

Overseas Mode

Delayed Fax

Batch Transmission

Cancelling Waiting Jobs

Set New Default

Factory Reset

Polled Transmit

Transmission Verification Report

Sending a fax 9


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Sending a fax

37

9

d Enter the fax number.Using the dial pad on theTouchscreen.

Using ( Address Book )

Address Book

Using ( Call History )

Redial

Outgoing Call

Caller ID history

NOTE• To preview a fax message before sending

it, set Preview to On .


• If your network supports the LDAPprotocol you can search for fax numbersand email addresses on your server.


e Press Fax Start .Faxing from the ADF 9

The machine starts scanning thedocument to be sent.

Faxing from the scanner glass 9

If you select Mono inColour Setting (default setting),

the machine starts scanning the firstpage. Go to step f .

If you select Colour inColour Setting , theTouchscreen asks if you want tosend a colour fax. PressYes (Colour fax) to confirm.The machine dials and sends thepage.

f When the Touchscreen displaysNext Page? , do one of the following:

To send a single page, press No .

The machine sends the document.

To send more than one page, pressYes and go to step g .

g Place the next page on the scannerglass.Press OK.The machine scans the page. (Repeatsteps f and g for each additionalpage.)

Stop faxing 9

To stop faxing, press .


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How to store numbers 9Store fax and telephone numbers in your

machine's Address Book or create Groups offax recipients so you can broadcast a fax tomany people at once.

NOTEIf you lose electrical power, stored

Address Book numbers will not be lost.

Storing a pause 9

When storing Address Book numbers, youcan insert one or more 3.5 second pauses bypressing Pause on the Touchscreen.

Storing Address Booknumbers 9

You can store up to 100 Addresses with aname; each name can have two numbers.

a Press ( Fax ).

b Press ( Address Book ).

c Press Edit .d Press Add New Address .e Press Name .

f Enter the name (up to 16 characters)using the keyboard on the Touchscreen.Press OK.(See Entering Text on page 8 .)

g Press Address 1 .h Enter the first fax or telephone number

(up to 20 digits) using the Touchscreen.Press OK.

NOTE• Be sure to include the area code when

entering a fax or telephone number.

Depending on the country, the Caller IDnames and history may not be displayedcorrectly if the area code is not registeredwith the fax or telephone number.

• If you downloaded the Internet Fax (I-Fax)feature:

To store an email address to use withInternet Fax (I-Fax) or Scan to E-mail

server, press and enter the email

address, and then press OK.

i To store a second fax or telephonenumber, press Address 2 .Enter the fax or telephone number (up to20 digits) using the Touchscreen.Press OK.

j Press OK to confirm.k Do one of the following:

To store another Address Booknumber, repeat steps c to j .

When finished, press .


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39

9

How to set your StationID 9Set your machine’s Station ID so that the dateand time appear on each fax you send.



display Initial Setup .Press Initial Setup .

d Press Station ID .e Press Fax .f Enter your fax number (up to 20 digits)

using the Touchscreen, and then pressOK.

g Press Name .

h Enter your name (up to 20 characters)using the Touchscreen, and then pressOK.(See Entering Text on page 8 .)

i Press .


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10

Receive Modes10

You must choose a Receive Mode depending on the external devices and telephone services youhave on your line.

Choose the Receive Mode 10By default, your machine will automatically receive any faxes that are sent to it. The diagram belowwill help you choose the correct mode.

(See Using Receive Modes on page 41 .)

To set the Receive Mode follow the instructions:


b Press All Settings .c Swipe up or down or press a or b to display Fax .d Press Fax .e Swipe up or down or press a or b to display Setup Receive .f Press Setup Receive .g Swipe up or down or press a or b to display Receive Mode .

Receiving a fax 10

Do you want to use the telephone features of your machine (if available),an external telephone or external telephone answering device connected on thesame line as the machine?

Yes

Fax Only

No

No

No Manual

YesExternal TAD

Fax/Tel

Are you using the voice message function ofan external telephone answering device?

Do you want the machine to answer fax andtelephone calls automatically?

Yes


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Receiving a fax

41

10

h Press Receive Mode .NOTE

If the option to change the receive mode is unavailable, make sure the BT Call Sign feature isset to Off . (See Online User’s Guide.)

i Press Fax Only , Fax/Tel , External TAD or Manual .

j Press .

Using Receive Modes 10

Some Receive Modes answer automatically ( Fax Only and Fax/Tel ). You may want to changethe Ring Delay before using these modes. ( See Ring Delay on page 42 .)

Fax Only 10

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 10

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voicecalls and dealing with them in one of the following ways:

Faxes will be automatically received.Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast double-ringmade by your machine.

(See F/T Ring Time (Fax/Tel mode only) on page 42 .)

(See Ring Delay on page 42 .)

Manual 10

Manual mode turns off all automatic answering functions unless you are using the BT Call Signfeature.

To receive a fax in Manual mode, lift the handset of an external telephone. When you hear faxtones (short repeating beeps), press Fax Start and choose Receive . You can also use the FaxDetect feature to receive faxes by lifting a handset on the same line as the machine.


External TAD 10

External TAD mode lets an external answering device manage your incoming calls. Incomingcalls will be dealt with in one of the following ways:

Faxes will be automatically received.

Voice callers can record a message on the external TAD.

To connect your External TAD, see Online User’s Guide.


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Receive Mode settings 10

Ring Delay 10

Ring Delay sets the number of times themachine rings before it answers in Fax Only or Fax/Tel mode. If you have external orextension telephones on the same line as themachine, choose the maximum number ofrings.


a Press ( Settings ).b Press All Settings .c Swipe up or down or press a or b to

display Fax .

d Press Fax .e Swipe up or down or press a or b to

display Setup Receive .

f Press Setup Receive .g Swipe up or down or press a or b to

display Ring Delay .

h Press Ring Delay .i Swipe up or down or press a or b to

display the options, and then press thenumber of times the machine will ringbefore it answers.If you select 0 , the machine will answerimmediately and the line will not ring atall.

j Press .

F/T Ring Time(Fax/Tel mode only) 10

When your machine receives a call, you andyour caller will hear the normal telephonering. The number of rings is set in the ringdelay setting.

If the call is a fax, then your machine willreceive it. However, if it is a voice call then themachine will sound the F/T Ring (a fastdouble-ring) for the time you have set in theF/T Ring Time setting. If you hear the F/TRing, it means that you have a voice caller on

the line.Because the F/T Ring is made by themachine, extension and external telephoneswill not ring. However, you can still answerthe call on any telephone by using a remotecode.




display Fax .

d Press Fax .e Swipe up or down or press a or b to

display Setup Receive .

f Press Setup Receive .g Swipe up or down or press a or b to

display F/T Ring Time .

h Press F/T Ring Time .i Press 20, 30, 40 or 70 seconds.

j Press .NOTE

Even if the caller hangs up during the fastdouble-ring, the machine will continue toring for the set time.


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A

A

How to clean andcheck the machine A

Cleaning the scanner glass A

a Unplug the machine from the electricalsocket.

b Lift the document cover (1). Clean thescanner glass (2) and the whiteplastic (3) with a soft lint-free clothmoistened with a non-flammable glasscleaner.

c In the ADF unit, clean the white bar (1)and the glass strip (2) with a lint-freecloth moistened with a non-flammableglass cleaner.

d (MFC-J5720DW)Close the document cover and open the

ADF cover.Clean the white bar (1) and the glassstrip (2) with a soft lint-free clothmoistened with a non-flammable glasscleaner.

e (MFC-J5720DW)Close the ADF cover.

Routine maintenance A

2

1 3

1

2

1

2


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Checking the print quality A

If faded or streaked colours and text appear

on your printouts, some of the print headnozzles may be clogged. Check this byprinting the Print Quality Check Sheet andlooking at the nozzle check pattern.

a Press .

NOTE

You can also press , and then press

Maintenance .

b Press Improve Print Quality .c Press Check Print Quality .d Following the instructions on the

Touchscreen, load A4 or Letter sizeplain paper in the paper tray, and thenpress OK. The machine prints the PrintQuality Check Sheet.

e Check the quality of the four colourblocks on the sheet.

f The Touchscreen displays a messageasking about the print quality.Do one of the following:

If all lines are clear and visible, pressNo to finish the Print Quality check,and then go to step j .

If you can see missing short lines asshown in the illustration, press Yes .

g The Touchscreen prompts you to checkthe print quality of each colour.Following the instructions on theTouchscreen, press 1, 2, 3 or 4 to selectthe example most similar to the PrintQuality Check Sheet for each colour.

h If you press number 2, 3, or 4, theTouchscreen prompts you to startcleaning.Press Start .

i After the cleaning procedure is finished,press Yes , and return to step d .

j Press .If you clean the print head at least five timesand the print has not improved, try installing anew Brother Original Innobella replacementink cartridge for each problem colour. Trycleaning the print head up to five more times.If the print has not improved, contact Brothercustomer service or your local Brother dealer.

IMPORTANTDO NOT touch the print head. Touchingthe print head may cause permanentdamage and may void the print head'swarranty.

OK Poor


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Routine maintenance

45

A

NOTEWhen a print head nozzle is clogged, theprinted sample looks like this.

Letter, A4 and Executive

A3, Ledger, Legal, Folio, A5, A6,envelopes, Photo (10 15 cm),Photo L (89 127 mm),Photo 2L (13 18 cm) and Index Card(127 203 mm)

After the print head nozzle is cleaned, thehorizontal lines are gone.

Checking the print alignment A

If your printed text becomes blurred or

images become faded, you may need toadjust the print alignment after transportingthe machine.

a Press .

NOTE

You can also press and then

Maintenance .

b Press Improve Print Quality .c Press Alignment .d Press Next .e Swipe up or down or press a or b to

display the paper size options and thenpress the paper size that needs a printalignment adjustment, and then press it.

f Press Basic alignment orAdvanced alignment .

g Following the instructions on theTouchscreen, load plain paper of theselected size in Tray #1, and then pressStart .The machine prints the AlignmentCheck Sheet.

h For the “A” pattern, swipe up or down orpress a or b to display the number of thetest print that has the least visiblevertical stripes (1-9), and then press it.Then press OK.In the example, number 6 is the bestchoice.


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i Do one of the following:If you selected Basic alignment ,repeat step h for patterns B to H.

If you selectedAdvanced alignment , repeatstep h for patterns B to Z.

NOTE

j Press .

NOTEFor more information about cleaning andchecking the machine, see Online User’sGuide.

i

When the printalignment is notadjusted correctly,text looks blurry.

After the printalignment isadjusted correctly,text looks sharp.


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B

B

Identifying the problem B

First, check the following.The machine’s power cord is connected correctly and the machine’s power switch is turned on.

All of the protective parts have been removed.

Paper is loaded correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wirelessconnection is set up on both the machine and your computer.

Touchscreen Messages

(See Error and maintenance messages on page 47 .)

If you did not solve the problem with the above checks: See If you are having difficulty with yourmachine on page 67 .

Error and maintenance messages B As with any sophisticated office product, errors may occur and supplies must be replaced. If thishappens, your machine identifies the error or required routine maintenance and displays theappropriate message. The most common error and maintenance messages are shown in the

table.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and followthe troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother SolutionsCenter offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com .

http://support.brother.com/http://support.brother.com/


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Error Message Cause Action

B&W 1-sided Print Only

Replace ink.

One or more of the colour inkcartridges have reached the end oftheir life.

You can use the machine inmonochrome mode for approximatelyfour weeks depending on the numberof pages you print.

While this message appears on theTouchscreen, each operation worksin the following way:

Printing

If the media type is set toPlain Paper in the Basic tab andGreyscale is chosen in theAdvanced tab of the printerdriver, you can use the machineas a monochrome printer.

2-sided printing is not availablewhen this message appears.

Copying

If the paper type is set toPlain Paper you can makecopies in monochrome.

2-sided copying is not availablewhen this message appears.

Faxing

If the paper type is set toPlain Paper orInkjet Paper , the machine willreceive and print the faxes inmonochrome.

If a sending machine has a colourfax, the machine’s “handshake”will ask that the fax be sent asmonochrome.

Replace the ink cartridges.


NOTEThe machine will stop all printoperations, you cannot use themachine until a new ink cartridge isinstalled in the following cases:

• If you unplug the machine or takeout the ink cartridge.

• (Windows ®) If you selectSlow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you selectSlow Drying Paper in thePrint Settings drop-down list ofthe printer driver.

BT Call Sign On

(U.K. only)

BT Call Sign is set to ON. You cannotchange the Receive Mode fromManual to another mode.

Set BT Call Sign to OFF.



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Troubleshooting

49

B

Cannot Detect You installed a new ink cartridge tooquickly and the machine did not

detect it.

Take out the new ink cartridge andreinstall it slowly and firmly until the

cartridge lever lifts.(See Online User’s Guide.) An ink cartridge is not installed

correctly.

A used ink cartridge was reinstalled. Remove the used ink cartridge andinstall a new one.

If you are using non Brother Originalink, the machine may not detect theink cartridge.

Replace the cartridge with a BrotherOriginal ink cartridge. If the errormessage remains, contact Brothercustomer service or your localBrother dealer.

The ink cartridge must be replaced. Replace the ink cartridge with a new,genuine Brother ink cartridge.

The new ink cartridge has an airbubble.

Slowly turn the ink cartridge so thatthe ink supply port is pointingdownward, and then reinstall thecartridge.

The wrong Brother model inkcartridge was installed.

Check the model numbers of the inkcartridges and install the correct inkcartridges. ( See Supplies on page 83 .)

Cannot Detect Ink

Volume

If you are using non Brother Original

ink, the machine may not detect theink volume.

Replace the cartridge with a Brother

Original ink cartridge. If the errormessage remains, contact Brothercustomer service or your localBrother dealer.

Cannot Print

Replace ink.

One or more of the ink cartridgeshave reached the end of their life. Themachine will stop all print operations.While memory is available,monochrome faxes will be stored inthe memory. If a sending machinehas a colour fax, the machine's

“handshake” will ask that the fax besent as monochrome.

Replace the ink cartridges.


Comm.Error Poor telephone line quality caused acommunication error.

Send the fax again or connect themachine to another telephone line. Ifthe problem continues, call thetelephone company and ask them tocheck your telephone line.

Connection Failed You tried to poll a fax machine that isnot in Polled Waiting mode.

Check the other fax machine's pollingsetup.



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(MFC-J5620DW/J5625DW)

Current Tray #1Settings

Current MP TraySettings

(MFC-J5720DW)



Current MP TraySettings

These messages are displayed whenthe Check Paper setting to confirm

the paper type and size is enabled.

To not display this confirmationmessage, set the Check Paper

setting to Off . ( See Check Papersetting on page 24 .)

Data Remaining inMemory

Print data is left in the machine'smemory.

Press . The machine will cancelthe job and clear it from the memory.Try to print again.

Disconnected The other person or other person'sfax machine stopped the call.

Try to send or receive again.If calls are stopped repeatedly andyou are using a VoIP (Voice over IP)system, try changing theCompatibility to Basic(for VoIP) .(See Telephone Line Interference orVoIP System on page 77 .)

Document Jam/too Long The document was not inserted or fedcorrectly, or the document scannedfrom the ADF was too long.

(See Using the ADF on page 25 .)

(See Document jam on page 58 .)

High Temperature The room temperature is too high. After lowering the room temperature,allow the machine to cool down toroom temperature. Try again whenthe machine has cooled down.

Hub is Unusable. A hub or USB flash drive with hub hasbeen connected to the USB direct

interface.

Hubs, including USB flash drives withbuilt-in hubs, are not supported.

Unplug the device from the USBdirect interface.

Image Too Long The proportions of your photo areirregular so effects could not beadded.

Choose a regularly proportionedimage.

Image Too Small The size of your photo is too small totrim.

Choose a larger image.



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B

Ink Absorber Pad Full The ink absorber box or flushing boxis full. These components are

periodic maintenance items that mayrequire replacement after a period oftime to ensure optimum performancefrom your Brother machine. Becausethese components are periodicmaintenance items, the replacementis not covered under the warranty.The need to replace these items andthe time period before replacement isdependent on the number of purgesand flushes required to clean the inksystem. These boxes acquire

amounts of ink during the differentpurging and flushing operations. Thenumber of times a machine purgesand flushes for cleaning variesdepending on different situations. Forexample, frequently powering themachine on and off will causenumerous cleaning cycles since themachine automatically cleans itselfupon power up. The use ofnon-Brother ink may cause frequentcleanings because non-Brother inkcould cause poor print quality, whichis resolved by cleaning. The morecleaning the machine requires, thefaster these boxes will fill up.

NOTERepairs resulting from the use ofnon-Brother supplies may not becovered under the stated productwarranty.

The ink absorber box or flushing boxmust be replaced. Contact Brother

customer service or your localBrother Authorised Service Centre tohave your machine serviced.

Other reasons for cleaning are:

1 After a paper jam has beencleared, the machineautomatically cleans itself beforethe next received fax page isprinted.

2 The machine automatically cleansitself after sitting idle for more than30 days (infrequent use).

3 The machine automatically cleansitself after ink cartridges of thesame colour have been replaced12 times.

Ink Absorber PadNearFull

The ink absorber box or flushing boxis nearly full.

The ink absorber box or flushing boxmust be replaced soon.

Contact Brother customer service oryour local Brother dealer.

Ink Low One or more of the ink cartridges arenear the end of their life. If one of thecolour ink cartridges is near the endof its life and someone is sending youa colour fax, your machine’s“handshake” will ask that the fax besent as monochrome. If the sendingmachine has the ability to convert it,the colour fax will be printed at yourmachine as a monochrome fax.

Order a new ink cartridge. You cancontinue printing until theTouchscreen displaysCannot Print .




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Low Temperature The room temperature is too low. After increasing the roomtemperature, allow the machine to

warm up to room temperature. Tryagain when the machine has warmedup.

Media Error The memory card is either corrupted,incorrectly formatted, or there is aproblem with the memory card.

Remove the memory card from themedia drive (slot) of the machine andformat it correctly.

Put the card firmly into the slot againto make sure it is in the correctposition. If the error remains, checkthe media drive (slot) of the machineby inserting a working memory card.

Media is Full. The memory card or USB flash driveyou are using already contains 999files.

Your machine can save to yourmemory card or USB flash drive onlyif it contains less than 999 files.Delete unused files and try again.

The memory card or USB flash driveyou are using does not have enoughfree space to scan the documents.

Press .

Delete unused files from yourmemory card or USB flash drive tomake some free space, and then tryagain.

No Caller ID There is no incoming call history. Youdid not receive calls or you have notsubscribed to the Caller ID servicefrom your telephone company.

If you want to use the Caller IDfeature, call your telephone company.


No Ink Cartridge An ink cartridge is not installedcorrectly.

Take out the new ink cartridge andreinstall it slowly and firmly until thecartridge lever lifts.




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B


No Paper Fed

No Paper Fed[Tray #1]

No Paper Fed[MP Tray]

(MFC-J5720DW)

No Paper Fed



No Paper Fed[MP Tray]

The machine is out of paper, or paperis not correctly loaded in the paper

tray.

Do one of the following:

Refill the paper tray, and thenpress OK on the Touchscreen.

Remove and reload the paper,then press OK on theTouchscreen. ( See Beforeloading paper on page 9 .)

The paper tray was not fully inserted. Remove the paper tray and reinstall ituntil it locks into place, and then pressOK on the Touchscreen.

The paper was not inserted in thecentre position of the manual feed

slot or MP Tray.

Remove the paper and re-insert it inthe centre of the manual feed slot,

and then press OK on theTouchscreen. ( See Loading paper inthe manual feed slot on page 20 .)

The Jam Clear Cover is not closedcorrectly.

Make sure the Jam Clear Cover isclosed evenly at both ends.(See Printer jam or paper jam on page 60 .)

Paper dust has accumulated on thesurface of the paper pick-up rollers.

Clean the paper pick-up rollers.


The paper is jammed in the machine. Remove the jammed paper by

following the steps. ( See Printer jamor paper jam on page 60 .)

If this error occurs often during2-sided copying or 2-sided printing,the paper feed rollers may be stainedwith ink. Clean the paper feed rollers.


Out of Fax Memory The fax memory is full. Do one of the following:

Clear the data from the memory.To gain extra memory, you can

turn off Memory Receive.(See Online User’s Guide.)

Print the faxes that are in thememory.




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Out of Memory The machine's memory is full. If a fax-sending or copy operationis in process:

Press or Quit or Close andwait until the other operations thatare in process finish, and then tryagain.

Press Send Now to send thepages scanned so far.

Press Partial Print to copythe pages scanned so far.

Clear the data in the memory. Togain extra memory, you can turnoff Memory Receive.


Print the faxes that are in thememory.


Paper Jam [Front]

Paper Jam [Front,Rear]

Paper Jam [Rear]

The paper is jammed in the machine. Remove the jammed paper byfollowing the steps. ( See Printer jamor paper jam on page 60 .)

If there is a repeat paper jam, try

another paper jam operation.(See Additional paper jam clearoperations on page 65 .)


Paper Tray not detected

(MFC-J5720DW)

Paper Tray #1 notdetected

Paper Tray #2 notdetected

The paper tray is not completelyinserted.

Slowly push the paper traycompletely into the machine.

Jammed paper or a foreign object hasprevented the paper tray from beinginserted properly.

Pull the paper tray out of the machineand remove the paper or foreignobject. If you cannot find or removethe jammed paper, follow the steps.(See Printer jam or paper jam on page 60 .) Slowly push the paper

tray completely into the machine.

TouchscreenInitialisationFailed

The Touchscreen was pressedbefore the power on initialization wascompleted.

Make sure that nothing is touching orresting on the Touchscreen,especially when plugging in themachine.

Debris may be stuck between thelower part of the Touchscreen and itsframe.

Insert a piece of stiff paper betweenthe lower part of the Touchscreen andits frame and slide it back and forth topush out the debris.



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B

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

The machine has a mechanicalproblem.

—OR —

A foreign object, such as a paper clipor a piece of ripped paper, is in themachine.

Open the scanner cover and removeany foreign objects and paper scraps

from inside the machine. If the errormessage continues, disconnect themachine from the power for severalminutes, and then reconnect it.

You can try additional paper jam clearoperations. ( See Additional paper

jam clear operations on page 65 .)

(The machine can be turned offwithout losing faxes stored in thememory. ( See Transferring yourfaxes or Fax Journal report

on page 57 .))Unable to Scan XX The machine has a mechanical

problem.Disconnect the machine from thepower for several minutes, and thenreconnect it.

The machine can be turned offwithout losing faxes stored in thememory. ( See Transferring yourfaxes or Fax Journal report on page 57 .)

Unusable Device

Disconnect device fromfront connector & turnmachine off & then on

A broken device has been connectedto the USB direct interface.

Unplug the device from the USB

direct interface, and then pressto turn the machine off and then onagain.

Unusable Device

Please disconnect USBdevice.

A USB device or USB flash drive thatis not supported has been connectedto the USB direct interface.

Unplug the device from the USBdirect interface. Turn the machine offand then on again.

Wrong Ink Colour An ink cartridge has been installed inthe wrong position.

Check which ink cartridges are notmatched by colour to their inkcartridge positions and move them totheir correct positions.



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Wrong Paper

Wrong Paper [Tray #1]

Wrong Paper [MP Tray]

(MFC-J5720DW)

Wrong Paper



Wrong Paper [MP Tray]

The paper size setting does notmatch the size of paper in the tray.

1 Check that the paper size youchoose on the Touchscreen

matches the size of the paper inthe tray.

(See Set Paper Size and Type on page 23 .)

2 Make sure you load the paper inthe proper orientation, and set thepaper guides to the indicators foryour paper size. ( See Beforeloading paper on page 9 .)

3 After you have checked the papersize and the paper orientation,press OK on the Touchscreen.

The paper orientation is incorrect forthe paper size.

You did not set the paper guides inthe tray to the indicators for the papersize you are using.

If you are printing from yourcomputer, make sure the paper sizeyou choose in the printer drivermatches the size of paper in the tray.


Wrong Tray Settings The machine’s Paper Size and TrayUse settings do not match the size ofpaper in the tray you are using.

Follow the instructions on theTouchscreen and try to print again.

Configure the paper size setting forthe tray according to the on-screeninstructions.



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B

Error animations B

Error animations display step-by-step

instructions when paper gets jammed. Youcan read the steps at your own pace bypressing c to see the next step and d to goback a step.

Transferring your faxes or FaxJournal report B

If the Touchscreen displays:

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

Unable to Scan XX

We recommend transferring your faxes toanother fax machine or to your PC.(See Transferring faxes to another faxmachine on page 57 .)(See Transferring faxes to your PC on page 57 .)

Transfer the Fax Journal report to see if thereare any faxes you must transfer.(See Transferring the Fax Journal report toanother fax machine on page 58 .)

Transferring faxes to another faxmachine B

If you have not set up your Station ID, youcannot enter fax transfer mode.

(See How to set your Station ID on page 39 .)

a Press to temporarily interrupt theerror.

b Press ( Settings ).

c Press All Settings .d Swipe up or down or press a or b to

display Service .

e Press Service .

f Press Data Transfer .g Press Fax Transfer .

h Do one of the following:If the Touchscreen displaysNo Data , there are no faxes in themachine’s memory.

Press Close , and then press .

Enter the fax number where faxeswill be forwarded.

i Press Fax Start .

Transferring faxes to your PC B

Transfer faxes from your machine’s memoryto your PC.


b Make sure you have installedMFL-Pro Suite on your PC, and then

turn on PC-FAX Receive on the PC.Do one of the following:

(Windows ® XP, Windows Vista ® andWindows ® 7)

From ( Start ), select All Programs ,Brother , Brother Utilities , MFC-XXXX ,PC-FAX Receive , and select Receive .(Where XXXX is your model name.)

(Windows ® 8)

Click ( Brother Utilities ), and then

click the drop-down list and select yourmodel name (if not already selected).Click PC-FAX Receive in the leftnavigation bar, and then click Receive .


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c Make sure you have set PC-FaxReceive on the machine.(See Online User’s Guide.)If faxes are in the machine’s memorywhen you set up PC-Fax Receive, theTouchscreen displays a messageasking if you want to transfer the faxesto your PC.

d Do one of the following:To transfer all faxes to your PC,press Yes . If Fax Preview is set toOff , the Touchscreen displays amessage asking if you also want to

turn on the backup print option.To exit and leave the faxes in themachine’s memory, press No .

e Press .

Transferring the Fax Journal report toanother fax machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode.(See How to set your Station ID on page 39 .)


b Press ( Settings ).

c Press All Settings .

d Swipe up or down or press a or b todisplay Service .e Press Service .f Press Data Transfer .g Press Report Transfer .h Enter the fax number where the Fax

Journal report will be forwarded.

i Press Fax Start .

Document jam B

Documents can jam in the ADF if they are not

inserted or fed correctly, or if they are toolong. Follow the steps to clear a document jam.

Document is jammed in the top of theADF B

a Take out any paper from the ADF that isnot jammed.

b Open the ADF cover.c Remove the jammed document by

pulling it upward.

1 ADF cover

NOTEIf you cannot remove the jammed paper,open the feed tray (1) and then removethe jammed paper.

Close the feed tray before closing the ADFcover.

1

1


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B

d Close the ADF cover.

e Press .

IMPORTANTTo avoid document jams, close the ADFcover correctly by pushing it gently in thecentre.

Document is jammed inside the ADF B

a Take any paper that is not jammed outof the ADF.

b Lift the document cover.c Pull the jammed document out to the

right.

1 Document Cover

d Close the document cover.

e Press .

Small document is jammed in the ADF B

a Lift the document cover.

b Insert a piece of stiff paper, such ascardstock, into the ADF to push anysmall paper scraps through.

1 Document Cover

c Close the document cover.

d Press .

1

1


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Printer jam or paper jam B

Follow these steps to locate andremove the jammed paper if theTouchs