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MARINA KALYVI

Tel:+306976675610 +306938856280 e-mail:[email protected] LICENSEType B' European Community/country of issue Greecemarital status : single_________________________________________________________________________ PROFILEExcellent communicator,positive thinker, a "can do" attitude,value integrity,emphasizing in human behavior patterns. Have worked in tourism enterprises, travel agencies, hotels, airlines, airports. Care to develop and implement creative coaching & communication techniques to motivate activate and reward a virtual workforce

QUALIFICATIONS SUMMARYEfficient travel services,corporate & leisure accounts,hospitality executive,guest relations,V.I.P handling, call center agent & airline representation, team motivation & management, airport ground handling, customer service specialist, HRecourse assistant_________________________________________________________________________ CERTIFIED SEMINARSWORD, EXCEL, INTERNET Omilos Xini Business Schools Athens, Greece Basic Ticketing for G.S.A.s&Travel Agents in A.S.T.School (Airline Training Services SA) GreeceStandard Passenger Tariff IATA-UFTA forTravel Agents LUFTHANSA Training Center Seeheim Frankfurt, Germany Amadeus Central System (active)Sabre American Airlines Central System (not in use) Galileo Basic & Advanced Central (active)Alitalia Central SystemGold Air A.E. Customer Service contacted by Intered Seminar experts

UNIVERSITY CYCLE Mini MBA in Business Administration at City Unity College University of Seattle, Athens branch conducted by excellent professors. Diploma achieved after writen exams in December 2008 at all topics: Project Management,Business Economics,Strategic Marketing Management, Personal Skills Development, Public Relations Managm, People & Customer Care Management, Logistics, Sales & Sales, Business Plan___________________________________________________________________________ WORK EXPERIENCEACTEON TRAVEL AGENCIES HOTELS & RESORTS (IATA) Ios isl. Cyclades, GreecePosition: Customer service supervisor, assistant to General ManagerDuties: Airline reservations & ticketing, leisure & coorporate accounts, island accommodation,car rental,V.I.P handling Jet & helicopter contracts,yachting services (official rep forA1 Yachting Consortium in Ios) local tour packages, cruise strategy & representation, inspiring teamwork, HR Assistant on recruitments 2014-2015ACTEON HOTEL ios port centralDuties: Reservations & Front Desk,room allocation,check-in/check-out, supported overall hotel management, housekeeping coordination & hotel provisioning, guest pampering through genuine hospitality manner,money orders,cash & credit card management 2014 -2015Overall Duties: Reservations & front office,occassionaly training staff,handling guest complaints, updating inventory, pricing, eye on marketing channels,maximizing revenues,following up with media and marketing strategies, assistant HR dpt 2014 -2015

GOLD AIR HANDLING-ATHENS VENIZELOS INTERNATIONAL AIRPORT Spata GreecePosition: Ground handling Check-in agent Alitalia team Duties:Gate procedures for SkyTeam Alitalia,Aegean,Lufthansa,AirFrance,KLM,Cyprus,Turkish, Emirates.Intra-Extra Schengen area & ramp assistance, departure-arrival & boarding protocols, baggage & safety,minors & V.I.P,people in special needs individual escorting 2010-2011

ACTEON TRAVEL AGENCIES HOTELS & RESORTS (IATA) Ios isl. Cyclades, GreecePosition: Customer Service Supervisor-assistant to General Manager Duties: Airline reservations & ticketing, leisure & coorporate accounts, island accommodation, car rental,V.I.P handling Jet & helicopter contracts,yachting services(official rep for A1 Yachting Consortium in Ios) local tour packages, cruise strategy & representation, inspiring teamwork, HR Assistant on recruitments 2007-2008ACTEON HOTEL ios port centralDuties:Reservations & front desk,room allocation,check-in/check-out, supported overall hotel management, housekeeping coordination & hotel provisioning, guest relations,guest pampering through genuine hospitality manner,money orders,cash &credit card management 2007-2008

MAXIMA S.A. Travel & Congresses (IATA) Athens, GreecePosition: Customer service - corporate & leisure accounts Duties: Reservations & ticketing, packages,V.I.P arrangements,hotel inspection,worldwide travelarrangements,high profile customer care,introduction to congress issues 2006 -2007

ALITALIA AIRLINES Customer Care Unit. Athens, Greece employed by : DISCOVER THE WORLD MARKETING LTD Position : Call Center agent - airline customer service (ALITALIA TEAM)Duties: Call Centre operator,airline reservations & ticketing, new product launching,monitoring high volume of incoming calls, controlling daily cash & c/c billing,inspiring team work,problem solving,working on Mille Miglia membership, handling V.I.P.agenda 2004-2006

ACTEON TRAVEL AGENCIES HOTELS & RESORTS (IATA) Ios isl. Cyclades, GreecePosition: Customer service supervisor, assistant to General Manager & CEO Duties: Airline reservations & ticketing, negotiating hotel contracts & tour operators, island accommodation, car rental,V.I.P.services Jet & helicopter contracts, yachting services (official rep for A1 Yachting Consortium in Ios) local tour packages, cruise strategy & representation,inspiring teamwork, HR assistant on staff recruitment 1990-2003ACTEON HOTEL ios port centralDuties:Reservations &front desk,room allocation,check-in/check-out,assisted at hotel management, housekeeping coordination & hotel provisioning, guest relations,guest pampering through genuine hospitality manner,money orders, cash & credit card management 2001-2003LIOSTASI HOTEL & SPA ***** member of Small Luxury Hotels (SLH) Duties: Successfully executed a simple reservation plan during winter time. Have participated in all stages of construction offered basic secretarial skills following up with material logistics contracts & reports.Briefly managed guest relations,V.I.P.transfer,welcoming events, information desk, money orders, cash & credit card management 2001-2003

G.M. Yachting & Trade Ltd. Yacht Brokers and Charters Athens, GreecePosition: Office Coordinator Duties: Incoming & welcoming arrangements, approaching potential buyers, introduction to yacht technology & sales 2000, 2001

MR.TRAVEL Ltd. Tourism & Hotel Enterprises (IATA) Athens, GreecePosition : Entry level Duties: Reservations & ticketing, introduction to European Trade Fairs Dpt. 1991, 1992 counter 1993

ICTS employee of East Air Terminal Athens (East) - Greece Position: Security Agent for Tower Air & American Trans AirDuties: X-Raying Explosive & Harmful item tracking, passenger evaluation, body language & baggage check, Gate Check Procedures (only successful candidates after written exams, special training and evaluation by mother company based in Israel) seasonal contract _________________________________________________________________________ LANGUAGESGREEK Natively speaking-reading-writing languageENGLISH Fluent in Speaking-Reading-Writing. Primary studies in Greece for three years Intensive non credit course "English as a Second language" New school of Social Research, University of New York City, NYC, USAITALIAN Well in Speaking - Reading - writing in progressFRENCH in progress _________________________________________________________________________ SPECIAL INTERESTSAirplane, Boat, Car Technology, Car Racing WRC, F1,F2, Off Road, Earth, Nature & Eco systems, Defense, Space,Shuttle & Satellite Programs sciense, Mega Structures & Engineering, National Geographic,Discovery Channel, Animal Planet


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