Technical skills

Database : MySQL, Access, Oracle, MS-SQL

Multimedia : Photoshop, llustrator, Dreamweaver, PageMaker, Bryce, GoLive, Havard Graphics

Systeme/Server : MAC, Windows,Solaris – UNIX, Systemmanagement

Network: TCP/IP , UNIX-LAN, Sockets, LDAP (Active Directory, Directory Server), Novel NetWare

Languages : Java Script, HTML, Pascal, Basic, VBA, C,PHP, J2EE, EDI, XML XHTML …

PLM : Windchill PDMLink

CAD: Pro/ENGINEER, CREO elements, AutoCAD, SolidWorks

Visualisation : Pagemaker, CREO Illustrate

BI : Pentaho, Palo, SpagoBi, IBM Cognos

IT Divers : eCommerce/ -Business, M-Business, Portale, Scripting und customiszation

Vizualization: Vsphere, VMWare

IT-Forensics: Analyse, stratégie Backup et récupération, volatility, dd, Sleuth toolkit

Skills and Achievements

Extensive, deep technical knowledge of computer hardware, software, systems, and operations.

Expert at understanding and translating business requirements into technical requirements and

follow-through on projects from inception to deployment and operations.

Extensive previous customer service experience troubleshooting software applications systems•

Well-developed oral and written communication skills, specifically customer service oriented.

Manages customer relationship to case closure, or escalation as required by procedure. May provide

process improvement feedback to department leads. Research customer issues to provide guidance

to the customer in resolving their environmental issues. May advise customers on recommendations

for meeting certain business needs through application software

Effective communication

5+ years of experience in BI technologies

Good analytical / problem solving skills

Good knowledge on report development including modeling, design and data validation.

Work with onsite or other developer to gather the requirement, come up with high level &

detailed design, build & assisting team to build, testing reviews and implementation activities

Strong German and English verbal and written communication skills

Good team player that is capable of collaborating effectively with colleagues across the globe

as demonstrated for various companies, eg SUN Microsystems or PTC.

Computer Science studies with background in physical technology

Ability to communicate in German, English and French

15 Years of extensive business experience

Special interest in BI and analytical Data Design

Excellent ability to plan ahead and manage time effectively

Wide experience of analytical roles gives me an awareness of the tight business pressures

which drive service industries.

Able to creatively develop my skills and experience; and adapt to new and different

environments.

Able to communicate effectively with a wide range of clients and colleagues, by showing

interest, carefully

listening to needs and appropriately adjusting my message,.

Strong presentation skills and confidence demonstrated by experience of delivering

presentations in different languages to researchers and beginning students.

Ability to quickly build rapport with customers and calmly deal with any problems as shown

during experience in high pressure, service oriented industrial environments.

Capacity to maintain professional relationships through email and other written

correspondence, where I built longstanding business relationships with customers and

colleagues across the globe.

Excellent teamwork skills in a busy environment, such as an ability to listen to clients and

managers, perform my role to a high level and support colleagues, resulting in “strong player

capabilities”.