CURRICULUM VITAE

Javier Franzoni

Personal Details

Birthday: July 14, 1986Marital Status: Single+39 366 125 4414javier_franzoni@hotmail.com

Experience:

Senior Technical Warranty Assessor

12.2015 –Present| FCA Group | MSX International (Italy)

Support Back-office team’s members in case of critical technical issues. Support Team Leaders to perform internal quality check on selected claims and pre-authorized requests, reviews results and evaluate training needs.

Provide technical support and execute training to the team members on repairing procedures, tools and systems. Travel to the Local Markets in case of relevant needs.

Technical Trainer

12.2013 –12.2015| Volkswagen Argentina

Technical Training to dealership network of Argentina, product supporters and factory technical staff. Development of technical training, non-technical and product launches.

Product Supporter BMW Motorrad Aftersales

08.2013 – 12.2013 | BMW Group Argentina

Technical support to dealers (mail, telephone and in person). "PuMA" case resolution (Nexo with Germany). Control techniques recall campaigns. Trained product launches to dealership network (Workshop supervisors, mechanics).

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Train the trainers Aftersales

03.2012 – 08.2013 | Psa Peugeot Citroën (Argentina)

Developed and conducted technical training "Train the Trainer". Development of Training (distance and face to face). Trained Argentina Trainers, Peugeot and Citroen trainers in Brazil, Platform Level 1 technical support LatAm (ATN1) and Control Tower (ATN2).Diagnosis. PROTO validation Diagbox versions for LNC. Managed checks on new versions PROTO regarding validation errors already identified in previous versions, following up with open JIRAS.

Mechanical Technician / Interim trainer / Trainer

05.2009 – 03.2012 | I.T.C.A. Mechanical technician in the service department of the institute. Productive and non-productive technical purchases. Warehouse tools control. Interim trainer of the Career "Mechanical and automotive technology" in the 1st and 2nd year. Trainer of the course "Introduction to automobiles").

Education

03.2006 – 12.2012 | Universidad Tecnológica Nacional | Mechanical Engineering

I developed skills to plan, design, install, operate and maintain properly mechanical, thermal, structural, electrical, hydraulic and pneumatic systems as well as optimize the use of energy and non-renewable natural resources, using the technical tools and acquired computer.

03.2009 – 12.2010 | I.T.C.A. (U.T.N. Certified)| Automotive Mechanic.

Introduction to the Workshop. Engines. Cylinder heads. Lubrication system. Cooling system. Fuel system. Carburetor system. Ignition system. Distribution system. Transmission System. Steering system. Suspension system. Brake system. Electric System. Electronics System. Supercharged engines.

03.2002 - 12.2004 | Inst. Mariano Moreno | High school

Economics and Management of Organizations

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Languages:

Spanish. Native or bilingual proficiency

Portuguese. Full professional proficiency

English. Full professional proficiency

Italian. Limited working proficiency

German. Elementary proficiency

French. Elementary proficiency

Courses

Volkswagen Argentina

Volkswagen High Voltage Technician (HVT) (V-TT-067-1107) High-voltage technology in the Touareg Hybrid (V-TT-077-1004) High-voltage technology – Hybrid vehicles (HEV) (V-TT-113-1405) Occupant safety (TT-001-0805) Fundamentals of electrics (V-TT-003-1212) Systematic fault finding in electrical systems (V-TT-004-1211) Energy supply and starting systems (V-TT-005-1203) Input and output signals of control units (V-TT-006-1301) Data bus networks (V-TT-007-1202) Offboard Diagnostic Information System Service – Basic principles (V-TT-108-1209) Offboard Diagnostic Information System Service – Diagnosis (V-TT-109-1212) My contribution towards service quality (NT-001-0805) IT systems in the Service Core Process (IT-001-1211) ElsaPro with AposPro for the Workshop (IT-006-1006) This is Volkswagen (V-NT-1011-1308) Convenience systems (V-TT-029-1103) Diagnosis technology (V-TT-032-1110) Diesel engines – fundamentals (V-TT-042-1402) Unit injector fuel injection system (V-TT-043-1203) Common rail fuel injection system (V-TT-044-1205) Power transmission diagnosis (V-TT-053-1410) Traction control systems (V-TT-054-1106) Petrol engines – engine mechanical system (V-TT-056-1403) Petrol engines – engine management system (V-TT-057-1109) Correct procedures for working on air conditioning systems (TT-011-0808)

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Climatic/Climatronic – Diagnosis (TT-012-0904)

BMW Group

BMW Motorrad Rider Training BMW Driving Experience | Active 2

I.T.C.A.

03.2011 – 12.2011 | Motorcycle Mechanical and electronic. The engine. Transmission. Brake system. Suspension system. Electrical and electronic system.

04.2011 - 08.2011 | Diesel Injection SystemElectricity and basic electronics. Diesel injection systems. Diagnosis, analysis and fault resolution. Common rail.

10.2010 – 12.2010| Automotive sound systemsIntroduction to electricity. Machines and tools. Types of sound system. Sound frequency. Stereos. Speakers. Woofer / subwoofer. Amplifiers. Video systems.

03.2010 - 07.2010 | Petrol Injection SystemElectricity and basic electronics. Petrol injection system. Diagnosis, analysis and fault resolution.

I.T.M.

03.2011 – 07.2011 | Automotive air conditioning. The laws of thermodynamics and air conditioners. The refrigerant. Air conditioning systems. System control. Cooling fan circuit. Pressure control. Temperature control. Technical service.

U.T.N.

04.2011 – 07.2011 | Hydraulic basic and applied. Basic concepts. Hydraulic components. Hydraulic pumps. Hydraulic actuators. Fluid containers. Schematics. Applications. Gaskets and seals.

Volunteer Experience

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Ambassador

03.2014 – 12.2015 | Mundo Lingo (Argentina)

Mundo Lingo is a social project for language and cultural exchange. In a forever more international society it’s not difficult to observe the growth in the industries of tourism and language learning. With this in mind Mundo Lingo events help foment a network between locals and foreigners in a given city through free events. These ‘Multilingual Cultural Exchanges’ take place in the tranquil atmosphere of a bar or pub on a weekday night. We use a unique system in which the participants arrange small flag stickers on their chest from top to bottom according to ability and sit down or stand up to show their willingness to engage in conversation with new people. This allows people to proudly show where they’re from as well as quickly identify potential exchange partners.

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