DEEPAK MEENA

Address - House No. 1614. Sector -39, Chandigarh - 160036 Email ID: deepak.meena0618@gmail.com Mobile - +91 9501400200 Linkedin: https://in.linkedin.com/in/deepak-meena-929a8258

Objective

To play a responsible role in an organization that enhances my skills and capabilities and challenges me to perform exceptionally. Professional Summary Result-driven leader with almost 2 years of experience in Training,

Quality, Operation, Team Management, Content Development across industry verticals. Ability to think out of the box, and contribute ideas towards achieving operational excellence.

A self-starter & dynamic professional, with entrepreneurial bent of mind. I have experience in developing & executing various content related operation end to end.

Two year+ of professional Experience. Excellent communication & presentation skills, team-handling, soft-

skills, innovative thinker, team leader, team player. Knowledge of Microsoft Excel & have good analytic skills. Confident

working independently as well as working as a part of creative and technical team.

Able to take on challenges and deliver on time.

Education & Achievements

St. Peters Academy Patiala, India - Matriculation (10th) - Senior Secondary Education in 2006.

Central Board of School Education, India (12th) - Higher Secondary Education (10+2) in 2009.

Chandigarh Group of Colleges Landran , Mohali – Passed B.Tech in Computer Science and Engineering in first division from Punjab Technical University, Jalandhar in 2013.

Training and Internship

2010: 30 days training-BASIC C++ CONCEPTS - From Purple Leap Institutes Mohali – India , Learned about basic concepts of C++

2011: 45 days training – CORE JAVA - From “OOPS INFO SOLUTIONS PVT LTD.” learned about the concepts of CORE JAVA.

IT Technical Skills

1. Operating Systems Experience in installation, upgrade, configuration, administration

and support for the following operating systems: Microsoft windows workstation 95/98/2000/xp/vista/windows 7/

Linux. 2. Operating System Applications - MS Office. 3. Networking (routing and switching) 4. Ethical Hacking

Technical Qualification

CCNP(Cisco Certified networking professional) route certified (csco12597976)

CCNA(Cisco Certified networking associate) certified (csco12597976)

Lucideus Certified Ethical Hacker (LCEH4001)

MCITP.(Microsoft Certified IT specialist)

Six Month Industrial Training at H.C.L., Chandigarh as Network and

Security Engineer. Operating System-Windows, D.O.S, Application-MS Office,

Macintosh, Kali Linux.

Projects

Understanding of Cisco and Juniper Soft Configuration

Hands on Cisco: 28XX, 3600, Series Routers.

Hands on Cisco 1900, 2900, Series Switches.

IOS Up gradation of Devices to A More Efficient Images.

Organizational experience

1. Bretton InfoTech

November 2013 – August 2015

NETWORKING: -

Handling organizational network.

Handling proxy server.

Handling more than 100 computers.

Troubleshooting the problem of LAN.

Configuring and Troubleshooting Network Print Services.

Configure Wi-Fi Routers.

System Administrator: -

Looking into the hardware, software, training and standardization of

computer systems.

Maintain updated inventory of all hardware and software.

Coordination for installing and upgrading the current equipment and

software.

Maintain a standard configuration of equipment.

Manage DATA Backup & Recovery.

Computer assembling & dissembling.

OS & Software installation.

Troubleshooting problems of computer hardware devices.

Tech Support:-

• Providing technical Level 2 support to technicians who are taking live

inbound calls.

• Conduct timely audits & feedback to all techs who report to me,

coaching & training them based up on the need.

• Performing complex assignments & taking initiative in developing the

rep capability.

• Working in team independently & to take care of technical support

related needs of the team & develop the team hand in hand with the

Team Manager.

• Increasing productivity by bringing down the Average Handle Time on

calls, & increasing rep capability in order to make them self-

dependent to do so.

Team Management:

Managing a team of 12 Members.

Mentoring new comers.

Charting out the growth path for team members.

Conducting timely training and feedback sessions.

Providing a bridge for collaboration between executives and internal departments, representing them and establishing credibility, trust, and support with senior executives and their staff.

Responsible for Interaction and co-ordination with internal and external people.

Researching, prioritizing, and follow up on incoming issues and concerns addressed by the customers.

Involved actively in Business Development.

2. Grofers India Pvt. Ltd. a) Content Executive (September 2015 – April 2016) - Catalogue

& Inventory (Retail)

Collect, curate and update store inventory on Grofers app

Quality check the data on the app to ensure that information is accurate

Required to compile comprehensive data of inventory and photos

Ensure that the product information on the app is sufficient and accurate for the consumer to make a purchase decision

Setting up Nomenclature, spellings, grammar as per the standards. To upload the best catalog information on the app. Auditing the content showing on the app.

To maintain up-to-date prices and inventory limits on the app.

Creating profiles for new merchants in the Database of Grofers.

Training programs: -

Basic Quality Training.

Coaching and feedback.

Team Lead Essentials – Solving problems, Leading a team.

b) Senior Content Executive (April 2016 – Present) - Catalogue & Inventory (Retail)

Grofers Consumer Application Visibility.

Working Analytics on Shoppers app, Retail POS, and different dashboards (CMS, GPOS) for items visibility.

Managing and maintain data throughout the app. (PAN India)

Database Management, Inventory Management of different categories. Coordinating with station managers and Fulfilment Managers of different cities to get hold of different issues to maintain the consistency of content quality on the app.

Non-technical

• Endowed with passion for winning as evinced through demonstrated

excellence in academic and extra-curricular areas.

• Played State Level (U-16, U-18) and Played National (CBSE)

Basketball, Inter School - Table Tennis (Under -14) , Inter School - Golf

(Under -16).

• Played Cricket in England (Leicester) on School Cricket Tour (BUDHA

DAL PUBLIC SCHOOL, PATIALA) in 2006.

• Got Selected and Attended MUN (MODEL UNITED NATIONS)

Conference in Colombia University, New York, United States of America

in October, 2014.

• Acquired Practical Knowledge through Various Training and Academic

Projects.

• Keen Learner with Constant Zest to Acquire New Skills.

• Team Player with Strong Analytical and Leadership Skills.

Interests

Holding a keen eye for technology.

Always looking forward to learn new and challenging things from any source.

Playing Football, Basketball and Golf.

Listening to music.

Online Gaming.

Personal Details:

Father’s Name Rajpal Meena

Date of Birth 18-06-1990

Sex Male

Marital Status Single

Deepak Meena