MAIN COMPETENCES

EDUCATION

DAVID CINDRIC

Rue de Muno, 22 B-6820 Sainte-Cécile (Belgium) Nationality : Belgian - Croatian Marital Status : Cohabitant - 2 Children Born in Brussels - 7 September 1971

Mobile : +352 621 304 395 Phone : +32 61 - 271 896 (after 7.30 PM) Email : cindricdavid@hotmail.com

1999: Marketing Communication 3rd post-academic cycle (= BAC +6) obtained with honors at ICHEC - Brussels

1998: Sales & Marketing Management 3rd post-academic cycle obtained with honors at ICHEC - Brussels

1994: Bachelor in Commercial Sciences & Marketing at Institut Catholique des Hautes Etudes Commerciales (ICHEC)

Company Management or Business Unit - Strategy Definition & Roll-out, (Re)structuring - Sales & Business Units Development- Financials (Budget/Forecast), Legal, Compliance & Risk - Portfolio & Product Definition- Marketing & Digital Communication (Social Media, etc.)

Organization & Operations- Governance & Cross Departments Orchestration- Business & IT alignment (Target Operating Model)- Define Tactical Plans to support Strategy- Business Units Operations Optimization & Automation

IT Department- IT Strategy & Departments Organization (IS & IT infrastructure)- Business & IT Alignment (Enterprise Architecture)- IT Transformation & Strategy in: Digital, Cloud Services, Analytics, Information Management- IT Operations & Service Delivery (Capacity, KPI, SLA, Incidents & Problem Mgt, BCP & DRP, etc.)

Purchasing & Cost Efficiency- Purchasing Strategy (Vendors Performance, Business Case, TCO & ROI)- Bid Management (Estimates, P&L, Delivery Teams, etc.)- Contracts (Re)-Negotiation (Delivery & Operations Optimization, Terms & Conditions)

Human Capital Management - Human Capital Strategy (Salary & Training Policies, Turnover, Talents Retention, etc.)- Recruitment & Staffing Strategy- New Career Path implementation

Financial Industry knowledge- Funds investments & Wealth Management (Front & Back-Office), - Retail Banking (Loans, Omni-Channel, Branch of the future, etc.), Insurance (Vie & IARD)

Management Capabilities- +20 years in People Management & Coaching - Large Programs & Change Management - Service & Solution Minded- Analytical Skills & Conflict Management- Strong Negotiation Capabilities

1

PROFESIONAL EXPERIENCE

ADVISE & OPTIMISE S.A. - OWNER & SENIOR CONSULTANT

For FINANCE DIGITAL REPORTING www.fd-reporting.lu

Define Company Strategy to market its Regulatory solution covering : FATCA, CRS, Solvency II, CRD IV, AIFMD & FORM PFTargeted Sectors : Fund Administration & Investments Companies

- Develop 3 channels: Direct Prospection, Partnering with Financial Services Companies (Cetrel) and Big 4 Companies (Deloitte to validate Customers NAVs).

- Develop: Customers types, Pricing Policy, Digital Marketing (Website, Social Medias, …), all templates (Contracts, Presentations,..), demo scenarios,

- Product Roadmap : New Features & functionalities, Business Rules, Regulatory evolutions- Bid Management, Proposals Writing, Project Management

For CARDIF LUX VIE - BNP PARIBAS GROUP www.cardifluxvie.lu

Topic 1 : Managed Services Contract Review & Optimization Scope of existing Contract : Full IT Production & Operations Outsourcing

Review contract of several millions/year and elaborate a new “Reference” between Cardif, BNP Paribas Securities Services (BP2S) and ISFS (IBM) Main objectives were : Catalyze people during discussions, decrease conflicts and protect CLV interests, as a lot of elements missing : - Clear Governance (Roles & Responsibilities) and clear Costs allocation keys (shared environments)- Service Catalogue, Operational processes description- Contract terms : Reversibility, Hand-over, Documentation, Contract termination, etc.- KPI, SLA, Penalties aspects & Invoicing- Legal issues based on BNP Paribas group Policies

Also Responsible for :- Coach internal people on contractual aspects - Align with Purchase, IT, Security & Compliance - Report contract status directly to CEO and CIO - Close “open doors” to decrease Risks for CLV and propose solutions during negotiations.

Results : - People feeling comfortable with new contract : Clear Responsibilities, Scope, Processes, etc. … - New (operational) meetings put in place for better collaboration at all levels- Less Political Pressure between companies due to better Modus Operandi

Topic 2 : Outsourcing of Service Desk, IMAC & Software Packaging activities Based on Service Desk, IMAC & Packaging RFP I wrote, responsible for :

- Driving implementation Project for CLV (workloads, financials) in coordination with major entities (BGL & BP2S)- In parallel of tooling replacement, implement new Processes : Incidents/Problems for the Service Desk and Change

processes for the IMAC activities - Document Relationship with Provider : Governance, Exit Plan, Hand over, etc.… and prepare all information (operations

manuals) to enable efficient Take Over - Reporting directly to CIO - Driving internal steerings & Communication plan to Business departments stakeholders- Update CLV CEO before its territory BNP Paribas CEOs meetings - With purchase department, prepare CLV contract specificities and help in negotiation process

For BGL BNP PARIBAS www.bgl.lu

Within Worldwide Program « Simple & Efficient » with target to decrease IT costs by 8 million at BGL, I managed following topics :

Topic 1: Contracts Optimization, Costs Efficiency & Sourcing Strategy Based on major value Contracts related to Services, Maintenance, Software & Hardware, review contracts to see how to

decrease costs on short term and Providers ‘dependence.- Case by case, it was decided to launch RFPs per domain with limited number of Players OR direct Renegotiate with

Suppliers Example: RFP written to select a maintenance Provider for network, management of Security, …

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May 15 -

Current

July 14 -

Current

(+1 year)

July

13 -

Current

July 13 -

Sept.14

- Sourcing Strategy evolution by seeking synergies at Luxembourg territory level and outsourcing some activities (from « best effort » mode to « committed » fixed price approach)

Topic 2: Outsourcing of Service Desk, IMAC & Software Packaging for all BNP Paribas Luxembourg entities Activities to manage : 7.200 computers, 1.200 mobile devices, printers, all End-users devices & 70.000 incidents/Year

- Scope : 14 Legal entities, Delivery team: +/- 30 - 35 people- Total contract value : +/- 14.000.000 euros on 5 years - Target achieved : 9,7 million euros contract

Responsible for :- Driving complete Bid Management Process + meetings with purchase, Legal, Compliance and entities IT departments- Writing whole RFP & Criteria Selection Grid- Animating all workshops with main BNP Paribas entities to :

Scope all functional & technical needs at Territory level Analyse gaps in Processes to seek standardization Analyse potential alternatives (internal tools Vs externalized decision : TCO based) Refine KPI/SLA and Reporting for all entities Propose approaches in terms of Penalties, Ways to deliver, etc. Forecast evolutions due to rationalization projects such as VDI projects, stock optimization, new mobile

devices, etc. and centralization from 3 to 2 main locations- Monthly reporting to all CIOs - Create Frame agreement and help in negotiation process up to signature

Topic 3: Digital Working, New Mobile Device Strategy, TCO Study, Costs optimization, Blackberry to iPhone migration

Based on BNP Paribas Group initiative « Digital working » and BGL desire to implement concept « New World of Work » (NWOW) within new buildings to bring mobility, responsible for :- Cost study to migrate 500 Blackberry to iPhones including technical environments (Mobile Iron) & Recurring Costs- Analyse Blackberry TCO Vs. iPhone based on consumptions, types of behaviours (call, SMS, data) & Define future level

of usage, volumes and types of Profiles with their related budgets/quota- For BGL, renegotiate directly Mobile Telco Contract by writing and leading RFP Process- Create new « Luxembourg Corporate Policy » regarding iPhone usage (including “private usage extensions”)

Topic 4: LCM Octopus Project: Outsourcing of the BGL BNP Paribas legal archiving Define Business Case to outsource all bank’s legal archiving to a PSDC Company (3 years phased approach)

- Scope : Staff take-over (40 people), Hardware, Software and existing environments - Creation of : RFP, Qualification questions & Selection Criteria Grid - Close collaboration with Legal, Compliance, IT & Security departments (Retention period, CNPD aspects, etc.)- Deep work on Contract template, KPI/SLA Definitions, Penalties & aspects to guarantee delivery

MANAGING DIRECTOR at Altran Luxembourg www.altran.com Responsibilities as Director :

- Company Strategy & Yearly Business Plan - Company Reorganization, Processes Optimization, Put “basics” in place, etc.- Finance, Administration, Legal & HR - Reporting directly to the Belgian Management Board

Market development : Portfolio definition, new verticals to develop, internal & external Communication, Sales team Management/ Coaching, etc.

Responsibilities for Delivery : Bid Management, Proposals Writing, Consultants Management, Projects follow up, Build Practices

Responsibilities for HR : New Career Path implementation, Staff Recruitment (Consultants, Sales, etc.) References : Testing at Clearstream & RBC // Business Analysis at Caceis, BP2S & RBC // BI at BGL

MANAGING DIRECTOR at Getronics PSF Luxembourg www.getronics.com Responsibilities as Director :

- Strategy & Business Plan Definition - Responsible for Financials, Legal, HR + Main contact for local authorities (CSSF, etc.) and auditors (PWC) - Reporting directly to Belgian Management Board & Aligning between both organizations - Member of APSFS committee board (Association des PSF de Support) linked to FEDIL

Responsibilities in Operations :- Company & Business Units P&L, Bid Management & Proposals Writing- Aligning Delivery Organization with Sales - For larger Customers, Managing directly Sales & Delivery (Program Management)

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July 12 - June 13(1

year)

Jan. 09 - June 12

(3,5 year

s)

Responsibilities in Market development :- Market Strategy and Portfolio Definition:

Information Management Solutions : SharePoint, FileNet ICT Consulting : Strategy, Governance & Organization (ITIL, ITSM, IT Maturity, etc.) Architecture, Design & Transformation in Unified Communication (Lync, Cisco), Microsoft Infrastructure,

Network & Security. Managed Services : Desktop Management & Service Desk activities Building Infrastructure Services : Intelligent Facilities, Data Center Design, Cabling, etc.

- Develop Marketing & Digital Communication - Main partnerships : Microsoft, IBM, Symantec, Cisco, Dell

Some Results : - +13,7% progression during Crisis period (2009 Vs. 2008)- +31,6% progression in 2010 (Vs. 2009)- +14,4% progression in 2011 (Vs. 2010)- Managing Integration Program between BGL & BP2S (Fold-in on BGL side : 4.000 moves) - Driving Windows 7 Program Management within largest bank (Workload : 3.000 man/days)- Managed Services Contract for +3.500 desktops & +450 smartphones/mobiles- 1st Bring Your Own Device (BYOD) Implementation in Luxembourg at ING Bank - Managing all Bloomberg Delivery activities for Luxembourg market- Complete IT Transformation Project at Kneip : Full Front-end & Back-end replacement on Microsoft technologies

(Windows 7, SharePoint, SCCM, SCOM, etc..)- Information Management Projects : AXA, PWC, BGL, CSSF, ArcelorMittal, …

SALES MANAGER at Iris PSF Luxembourg www.irislink.com Responsibilities :

- Define Development strategy for : Enterprise Content Management, Electronic Document Management, BPM- Regarding Sales force :

Define & Implement KPI’s for Sales Performance Account Plans & Opportunity Strategy Definition Coaching on the field, Organization & Time Management, etc.

- Proposals Writing, Bid Management, Project Management and P&L follow up- Main partnerships : IBM, EMC / Documentum, Opentext (incl. Livelink, Ixos)

ENTERPRISE SOLUTION MANAGER at HP PSF Luxembourg www.hp.com Responsible for Consulting & Outsourcing Services :

- Services Strategy & Territory Business Plan - Coach & Support Sales team

Within Services Sales process: from Opportunity Qualification to Final Closing For Account Plans Strategy : ING, BCEE, BDL, BGL, ArcelorMittal, KBL, Goodyear, SES Astra, Nomura, etc.

- Recruit & Build Delivery Organization to align Sales & Delivery departments- Proposals Writing, Project Management, P&L and Bid Management follow up- Support HP to reorganize itself to be PSF compliant

Consulting & Integration Services : IT Governance, ITIL, ITSM, SOA & Enterprise Architecture Application Lifecycle Mgt : Developments (Near & Off-shoring) & Application testing ILM : BPM, Document Mgt & Collaborative solutions (Documentum, SharePoint) EAI & Business Process Integration: BizTalk, Tibco Infrastructure Services: End-User Workplace, Mobility & Unified communication, IT consolidation &

Virtualization from infrastructure (VMWare, Hyper-V) to applications (Citrix, Softgrid), Data Center optimization, Microsoft Migrations, etc.

Outsourcing Services : Service Desk, Desktop Management, etc. Business Continuity & Recovery Services, Data Center Services

HP Software reselling : HP Openview Suite, ex-Mercury Suite, CMDB tooling, etc. Some Results :

- Project of 4.500 man/days to rewrite Core Banking application at BCEE (loans, credit cards,...)- Outsourcing whole Service Desk & IMAC activities at ING Bank with Staff take over- Complete IT Transformation project at Natixis : 1st Windows Vista implementation in Luxembourg (incl. Exchange 2007,

Office 2007, AD, etc.)- 1st RDP-TAP project on Microsoft Hyper-V, SCCM, SCOM on BeLux market- Within last 1,5 year, HP staff increased by ~28 people

BUSINESS DEVELOPMENT MANAGER at Atos Origin www.Atos.net Responsibilities (Sales & Delivery) :

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May 08 - Dec. 08(-1 year)

June 06 - Apr. 08(~2

years)

June 02 - May 06(4

years)

LANGUAGES

- Enterprise Account Manager : BNP Paribas, Dexia, RBC, CACEIS, BCL, SES Astra, Arcelor, Luxair, SGBT, Lombard,...- Yearly Business Plan & Account Plans - Bid Management, Proposals Writing, Project Management - Consultants Recruitment & Delivery Management - Building financial case to change Atos Origin into Atos PSF - Software License Reselling

Consulting Services Portfolio : Business Intelligence : from ETL to Reporting including Budgeting/Planning solutions : BO, Oracle, SAP,

Cognos & Hyperion ERP implementations & Applications Maintenance: SAP, PeopleSoft, BAAN Collaborative Solutions: BPM, Document & Content Management : SharePoint, Documentum, Lotus Notes,… Enterprise Architecture, EAI & J2EE platforms: IBM Websphere Suite Security Audit & Implementation

Results : - In last 3 years, Atos Origin grew from 32 to 105 Consultants- Building BI Competence Centers at BGL, BIL (Governance, Process, etc.), - Building complete team to evolve Core application at RBC & NAV Reporting industrialization - Building Internal Practices : BI (25 people) & Java (20 people)

SALES MANAGER at Eucléide A Division of : www.ITSGroup.fr Responsibilities :

- Commercial Strategy Definition & Market Positioning - Consulting team Recruitment & Management (including Delivery)- Building Partnerships with Software Vendors

Consulting Services in : Business Intelligence: BO, Cognos, Brio, Oracle, SAS, Hyperion & SPSS CRM: Analytical & Operational CRM

Sectors : - Finance : BGL Private Banking, Odyssey Asset Mgt, Nomura, etc… Industry: Exxon Mobil EMEA, Arcelor, etc.

KEY ACCOUNT MANAGER at Editus Luxembourg www.luxweb.lu Responsibilities :

- Development of Enterprise Accounts - Define « Web & Communication Strategies » with Customers (portfolio : +/- 15 websites)

Results : - 35 % increase on the existing Customers portfolio- Best sales progression during 2 years

Sectors : - Finance, IT, Recruitment Companies

STORE MANAGER at WE MEN Luxembourg / Belgium www.wefashion.com Responsibilities :

- Strategy Definition- Yearly & monthly Business Plans - Recruitment, Training & Sales Team management : ~ 20 people

Results : - In 2,5 years, business figures doubled- + 50% in 1998 Vs. 1997 - Best progression during 2 years for France, Belgium & Luxembourg - 3rd position on 220 stores during 6 months European contest

Read & Write Speak UnderstandFrenchEnglishDutchGermanSpanish

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June 01 - May 02(1

year)

Sept. 99 - May 01(~2

years)

Nov.95 -

May 99

(~3,5 year

s)

IT SKILLS

PERSONAL INTERESTS

TRAININGS

Serbo-CroatianLuxembourgish

2012 : Several sessions : Talents identification, Motivation & Coaching 2011 : Boardroom Selling (for CxO) 2009 2011 : Legal trainings PSF Compliancy (yearly update) 2009 2010 : Several sessions : Presentation Skills 2009 : Value selling training 2008 : IBM portfolio trainings : Information Management, SOA, etc. 2008 : Presentation Skills 2007 : HP Services Portfolio : 43 solutions covering Consulting & Integration, Outsourcing Services, Business Continuity 2007 : Enterprise Servers & Storage - Trends & Portfolio 2007 : Breakaway selling 2006 : HP Services Portfolio : Consulting & Integration, Technical and Outsourcing Services 1996 : Junior Sales Manager Training & Certification

Operating Systems : Windows 8.1 - Mac OSX - Android Microsoft Office 2013, Lotus Notes, CRM & HR Systems : Siebel, SAP, Microsoft Dynamics Project Management: Clarity, MS Project Other tools : Visio, Lync, SharePoint, Jira, Mindmap, Sametime Cloud technologies : AWS Amazon, Microsoft, Google, Dropbox, … Mini-network implemented at home

Readings : Business, Finance, Psychology, Technologies, News Real Estate Investments Multimedia, Movies & Music, Fighting sports Activities with my family (visits, sports, etc.)

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REFERENCES

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REFERENCES