AHMED MOHAMED ABD ELMOATY ALI

Silicon Oasis, Dubai, UAE (+971) 56 970 0711 ahmedmoatyy@gmail.com

OBJECTIVE:

To obtain a position that would fit my qualifications and skills appropriate with my capability that I could share in the company and for further improvement of these skills. EDUCATION: JUNE 2010 ALEXANDRIA UNIVERSITY Bachelor of Mechanical Engineering – Mechanical Power Engineering

TRAINING / CERTIFICATIONS:

Introduction to Customer Management Techniques General Motors Academy, Middle East

Active Consultative Service General Motors Academy, Middle East

Service Core Process Training ARTOC Auto, Egypt

Basic Electricity Training Course ARTOC Auto, Egypt

ELSA Pro Training Course

ARTOC Auto, Egypt

BSE/BSF/TSI Engines Training Course

ARTOC Auto, Egypt

Twin-TurboTraining Course

Volkswagen, Egypt

Common Rail Injection Systems for Diesel Engine

Volkswagen, Egypt

DISS monitor Training Course Volkswagen, Egypt

Advance Drivetrain Repair Training Course Volkswagen, Egypt

Advance Air Conditioning Repair Training Course Volkswagen, Egypt

WORK EXPERIENCE: November 2014 – Present Service Advisor Al Ghandi Auto Group Dubai, UAE

Ensure that the duties are carried out in accordance with the relevant Service procedures and in

in a timely manner.

Continuously strive to delight customers and work towards achieving the highest degree of customer satisfaction and are “Completely Satisfied”

Proactively seek and secure repeat business, referral and other available methods.

Ensure that records with customer information to ensure that the CRM database is fully and accurately maintained.

Respond promptly to all Service customer enquiries, communications and requests.

Respond to emails and web lead within the prescribed timelines

Deal satisfactorily with all customer queries within one working day of any query being raised, referring it to Service Management as necessary.

Ensure that all paperwork and other communications to customers are clearly explained.

Authority to instruct administration staff in the processing of documentation and paperwork, in accordance with the policies and procedures.

Authority to instruct and supervise staff and customers in situations of emergency or danger.

Ensure that operational information is communicated clearly to all other appropriate departmental staff in accordance with the relevant procedure.

Keep updated on competitors’ products and keep updated on public perceptions of the industry, the dealership and its products.

July 2012 – July 2014 Workshop Team Leader for Petrol & Diesel Engine / Service Advisor / QC Engineer Egyptian Automotive & Trading Co. Volkswagen & Audi Alexandria, Egypt

Supervise the servicing and/or repair of customer’s vehicles within the trade discipline(s)

assigned.

Report on performance of assigned team, individuals, facilities, equipment, tools and systems to

Workshop Supervisor “Write weekly figures and reports”

Report, record and return any incorrect or defective parts to Parts Group’s Stores

Advise Service Garage Manager of Warranty Work encountered, advise Job Controller and

Receptionist of additional work encountered

Follow the warranty instruction supplied by warranty department.

Inspect work returned from Quality Controller, investigate causes and consult with worker to

ensure curative actions, carry out on the job or specialist training, check equipment, tools or

processes as necessary (corrective and preventive action) and record actions taken on Job Card

Hold weekly meetings; discuss task delegation and review issues.

Advise customers about necessary service for routine maintenance. Help identify problems by

questioning the customer or doing a visual inspection or road test.

Record the customer requirements on a Job Order Form informing customer of estimated labor

and parts charges when requested, inspect customer’s vehicle and record any

damage/comments on the Job Order Form (receipt of customer supplied product), sign same and

allow customer to read, or read details to them, and obtain their signature (contract review)

Take special, even priority, care of a customer with returned work or who has a complaint on the

service rendered and that the same is properly recorded in the Customer Contact system and

advised to the Reception Supervisor (corrective and preventive action - customer complaints)

September 2011 – July 2012 Workshop Team Leader / Service Advisor Skoda Auto 3S Noor El Deen Authorized Service Center Alexandria, Egypt

Allocate the workload to assigned team.

Ensure adequate maintenance of tools, equipment, and other materials in the department.

Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks.

Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.

Provide advice and technical assistance to team members.

Review the monthly performance in collaboration with other team leaders to determine where improvements can be made.

Analyze current procedures and activities to identify and present opportunities for improvement

To ensure the highest level of customer care and satisfaction at all times.

To liaise with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.

To maximize customer awareness of all available retailer services.

October 2010 – September 2011 Maintenance Engineer for Diesel Engine Vehicles (Mercedes, Scania, Volvo, Toyota & Yutong) Blue Sky Transport Co. Hurghada, Egypt

Designing maintenance strategies, procedures and methods.

Carrying out routine schedule maintenance work and responding to vehicle faults.

Diagnosing breakdown problems

Carrying out quality inspections on jobs.

Controlling maintenance tools, stores and equipment.

Monitoring and controlling maintenance cost

SKILLS:

Customer Service

Interpersonal Skills

Understanding of Automotive Technology

Computer Literate

Have a good oral and written communication

Hardworking, willingness to learn and able to work under pressure

ICDL, AutoCAD, Matlab,

VAS, ODIS (Off board diagnose system)

ELSA PRO (VW, AUDI & SKODA)

AS400 - Kerridge (Service advisor and workshop system program)

Valid UAE Driving License

LANGUAGES: Arabic (Mother Tongue), English (Excellent) and German (Poor)

PERSONAL DATA: Name: AHMED MOHAMED ABD ELMOATY ALI

Date of Birth: April 9, 1987

Military Service: Exempted

Nationality: Egyptian

Civil Status: Single

Visa Status: Employment Visa

I hereby certify that all the above information is, to the best of my knowledge and belief, true and

correct, and I have not omitted any related information.

AHMED MOHAMED ABD ELMOATY ALI APPLICANT