Steven JohnstonRalstonPaisley

PHONE 0141 880 9940MOBILE 077698 67663

Email steven1johnston@msn.comDate of birth- 18/02/90

Personal Summary

A well networked and highly successful Personal Banking Advisor with extensive customer service experience of working to set schedules and deadlines, boasting a strong background of supporting staff and management. I am used to working in a high pressure face paced environment whilst still delivering high quality outputs and achieving my overall targets. A very good people person that has always been very popular amongst my peers and my customers.

Career to date

Bank Of Scotland

Central Station branch October 2013-present as a Personal Banking Advisor

Identifying the needs of customers and matching them to our products and services Excellent working knowledge of the banks products Outstanding customer service recognized by my customers and management Building relationships with all types of clients Verifying customer data to detect and identify potential fraud Very successful outbound telephony Maintaining a professional image at all times Representing the bank within the local community Time management FCA regulated Govan branch September 2007 – October 2013

Consistently top performing lead generator in my branch and at area level Recognized for excellent customer service through various bank schemes Adhering to cash handling procedures when accepting cash from customers and filling cash machines Key holder regularly opening and closing the bank, security checks and setting alarms Complaint handling face to face, over the phone and via correspondence Educating customers on different options to do their banking for example Internet, Telephone and Mobile Banking, ATM’s, IDM's etc. Risk control to identify potential fraud and money laundering

Education and Qualifications

Throughout my career in the bank I have competed regular training to maintain my competency and maintain my status as a regulated personal banking advisor.

I Joined Bank of Scotland at the age of 17 directly from my school Rosshall Academy where I achieved the following qualifications

Standard Grades Highers

Maths 1English 2 CBiology 2Chemistry 2 CModern Studies 1 CComputing 1P.E 2French ` 4History C (Crash course)

References

Michael McNaught Bank of Scotland Central Station Bank Manager 07789 9650528Alison Meldrum previous Bank of Scotland Central Station Manager 07766 781870