cutting edge mobile working march 2008 pat kirby- ndl-metascybe

Cutting Edge Mobile WorkingMarch 2008

Pat Kirby- ndl-metascybe

Mobile Job Ticketing for

Weaver Vale Housing

Association

© ndl-metascybe 2007(C) ndl-metascybe 2008

Agenda

Overview of Mobile Working

Weaver Vale Housing AssociationThe Challenge

Solution

Business Benefits

ndl-metascybe

Summary

Questions


Definitions - What are we talking about?


Where are the biggest savings?

ExecutivePolice OfficerSocial Worker

Field EngineerSurveyors

D.L.O.

Information WorkerProcess Worker


Mobile Working Benefits

Business Efficiency

Reduced errors

Flexibility and responsiveness

Reduced Costs

Travel /Carbon footprint

Floor space and infrastructure

Process auditability

Better communication

Increased staff motivation


Mobile Solution Components

InformationAudience

Simply


Based in Cheshire – Northwich, Winsford and Frodsham – Vale Royal

Stock Transfer Organisation - 2002

6200+ Properties in Three LG territories

DLO Organisation of 121

Multi Skill & Trades

Plumbing, Joiners

Brick Layers, Gas Fitters

Electricians, Glaziers

Painters etc

Responsive Repairs, Major Works and Voids, Contracts & Building Services (Gas/ Electric)

Orchard ArcHouse, Open Accounts


The ChallengeImprove Services to residents

Faster Response

Call to fix – Responsive Repairs

Preventive maintenance

Reduce ‘non productive’ time

Save Money for allocation to social projects

Keep existing investment

Orchard ArcHouse

Seen Optitime but integration with ArcHouse needed


The Initial Process

Process

1. Caller identified a problem

2. Details entered on ArcHouse

3. Daily task list for tradesmen

4. Visit to collect list and stores

5. Back at end of day

I. Paperwork

II. Stores etc

Issues

On the job challenges

Parts

Taking Longer etc

Incomplete Jobs

Paper based reporting

Little information for:

Schedulers

Residents

Lots of visits


Solution(s)

Phase I

Optitime from Xmbrace

Flexible work scheduling

awi from ndl-metascybe limited

Universal integration adaptor

Read & Write between ArcHouse and Optitime

Phase II

Deliver Jobs directly to field workers – Handhelds

awiMX (Mobile eXtension) from ndl-metascybe limited


New ProcessNew Process (Customer)

1. Caller identified a problem

2. Details entered on ArcHouse

3. Automatically added to Optitime

4. Specific Appointment made

5. Scheduled in Optitime (Updates Orchard)

6. Auto Allocated to Tradesman

ArcHouse Opti-time


New ProcessNew Process (Tradesman)

1. Has job details delivered

2. Accepts Job

3. Indicated Arrival / Completion

4. SOR’s & Paperwork Completed

5. Stock used – fed upstream

6. Next Job Allocated

ArcHouse Opti-time


New ProcessNew Process (HQ)

1. No data re-entry

2. Know who is where / when

3. Feedback delays

4. Flexible re-scheduling

5. Data accuracy & Completions

6. Stock allocated

7. SOR’s all done

ArcHouse Opti-time


Benefits

Better use of resources

8 staff now on preventative

Fixed Appointments for work

Reduced time to fix – Was 28 now 10 days

Flexible re-scheduling

Better informed staff – Watch out for the Dog!

Less back office work

Better financial tracing


Challenges

Lack of integration – between systems (awi)

Understanding Orchard and Optitime

Selecting of the right mobile device

Rugged or not?

Cost?

Involve the Users

Development of application process is KEY

2 man working (Bricklayers)

Offline working


Since then

Added new work areas – Gas Next

Added Offline working (Back office unavailable)

Stores information for re-stocks

Integrated the accounts system

Supplier integration with PO Allocation

Better financial tracing

“ndl-metascybe has demonstrated

commitment to making the

applications succeed in terms of

manpower and support.”

Sue Stretton,

Business Development Manager


ndl-metascybeIntegration Specialists

Read and Write to ANY system

Public Sector

Central Govt

Local Govt

Housing Associations

27 years

Microsoft Gold Partner

Mobile solutions over the last 5 years


Mobile working philosophy

Mobile is NOT about copying a whole application into the field.

It IS about delivering the useful transactions to where they are needed.

The appropriate transaction on the appropriate device with the appropriate

integration.


ndl-metascybe offerings

awi – Universal Integration Solution

Read and WRITE data between ANY application

Server or Desktop

awiMX – Mobile Platform Solution

Multiple Devices

Management Platform

Rapid Development Tool

Tools or Solutions


Publish

Mobile Data Synching

Manage

Back Office Integration

Devices

Users

Applications

Select TemplateApplication

Design New Application

Modify Template

Application

Sample Applications

•Building Control

•Mobile Job Ticketing

•Neighbourhood wardens

•Property Inspections

•Taxi Licensing

•Social Care (Template)awiMX Architecture

Web Services

Stand Alone SQL DB

Vendor API

awi Universal Adaptor

Connect/Create Data Sources

Deploy

SmartPhone

PDA

Tablet PC


SummaryHuge revolution in the way we work

Great benefits

Don’t under estimate this

Don’t replicate the PC environment

Platform approach makes sense

Line of Business

PIM

The sooner you start the better.

Come and tell us what you want to take with you.....


From Back-Office to back pocket.

cutting edge mobile working march 2008 pat kirby- ndl-metascybe

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