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CRUCIAL TIPS YOU NEED TO LEARN to keep your customer happy

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Page 1: Customers satisfaction

CRUCIAL TIPS

YOU NEED TO LEARNto keep your customer happy

Page 2: Customers satisfaction
Page 3: Customers satisfaction
Page 4: Customers satisfaction

Research suggests that for every negative experience we encounter…

It takes10 POSITIVEexperiencesto redress the balance

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Page 26: Customers satisfaction

TBRCTirana Business Research Center


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