customers in the driving seat for e-commerce - epps 2015
TRANSCRIPT
Combined over 15 million
shipments are
created, tracked and managed
daily
connecting the shipper, carrier and crucially the consumer with
real time knowledge
creating a smarter delivery experience
87.1%FIRST TIME DELIVERY RATE
17%OF PURCHASES ARE NOW CLICK &
COLLECT
55%HOMES ARE UNATTENDED DURING
DAY
73%
WANT TIMED DELIVERY SLOT
OPTIONS
91%Prefer delivery to home
The divided market
Click & Collect on the rise
63% of online shoppers in the UK used click & collect in last 12 months, 43% in France, 26% in Germany.
Deloitte predicts that the number of click and collect locations in Europe will reach half a million in 2015, a 20% increase on the previous year.
31 % of customers in the UK were disappointed with the Click & Collect experience this Christmas
Update
retailer
Update
netdespatch
Thank you
email/smsEnter pick up code
Email/sms to
customerGenerate pick up
code
How it works in detail
Scan to van
Collection
createdPre-adviceLabel Produced
Signature date/time
Signature date/time
Scan event date/time
netdespatchblackbay
Utilise existing infrastructure to offer same day delivery
Provide upsell potential for retailers
Complete visibility & Transparency of returns
Consolidated delivery offering
Deliver Personalised branding & communications for retailer
Connecting customer experience across channels
Same Day Click & Collect Offering
Convenient and transparent returns management
Increased Revenues & Brand Loyalty
Control Over In-store Staff Through Worksmart
WHAT DOES IT MEAN FOR THE
INDUSTRY?
Nigel doustceo
+44 7899 064 699
Matt RobertsonCCO
+44 7812 768019