customers and employees sample slides
DESCRIPTION
This are sample slides from my "Customer & Employees: The Proven Link" talk.TRANSCRIPT
Customers & Employees:
Bill Gammell
The proven link
Rule #1:
A successful company can only be built one satisfied customer
at a time.
Source: “Companies Don’t Succeed …People Do!” by Mac Anderson
Rule #1 can only be done with happy, motivated employees.
Rule #2: Source: “Companies Don’t Succeed …People Do!” by Mac Anderson
Customers
Without customers, you don't have a business. You have a hobby.
- Don Peppers and Martha Rogers, Return On Customer ”
“
TRUST
LISTEN TALK ENHANCE
Employees
The 4 E’s
of happy employees
EducationEngagement
EmpowermentEnrichment
Education
Engagement
Empowerment
Enrichment