customer worthy 2012 detailed speaker notes part 4 of 6 mrhoffman
DESCRIPTION
Customer Management Conference Michael R Hoffman Presentation. Hoffman deccsribes and defines internet of things and why companies must manage and take ownership of customer data and processes. Internet of things is wild west in 2012 13 and companies must protect customer info and interests, infiltrate customers network and innovatively devise new services and solutions or perish.TRANSCRIPT
We Interrupt this presentation for
context – context big nd essential
Let’s surf - shared experiences big
Geeky Customer Tools
Back to customer experience……
Continue to NACCM Part 5
Continue to Part 5: Internet of Things, Privacy & Piracy, CxC & Customer Experience Frameworks Role Part 6: Customer Frameworks + Algorithms + Customer Geniuses; Summary & Additional Predictions