customer tracking system. lucent designs, manufacturers and sells telecommunications networks and...
TRANSCRIPT
Customer Tracking SystemCustomer Tracking System
Customer Tracking Customer Tracking SystemSystem
Lucent designs, manufacturers and sells telecommunications networks and equipment to communications service providers
Challenge: update old database program to take orders more efficiently and process additional orders without additional personnel
BackgroundBackground
Old database system manufactured by company that went out of business
Orders were increasing to a critical mass where additional personnel were needed or a better order-taking system was needed
Need to streamline order process
SolutionsSolutions
Intranet system featuring– Simple, streamlined order entry
system– Customer tracking capabilities– Advanced, customized reporting– Easily expandable system built with
universal technology
Order EntryOrder Entry
Reduced need for additional personnel Less training needed for customer
service reps since the system is used through a browser
Customer TrackingCustomer Tracking
When new product upgrades are released, Lucent can search for all clients with the product to send them the upgrade
Manage multiple contacts for each client and track communications
Customized ReportingCustomized Reporting
Contact Management Track orders and match to customers Check all orders within a date range Track which warehouse an order is
shipped to
