Customer Support team Presentation

Class HC12BMyKitten Bakery and Drinks

Đặng Võ Kim Hiếu (VP) #332882 Phạm Hưng Thịnh #332959 Trần Phương Nam #332968 Nhữ Đình Hoàng Nam #332958 Nguyễn Thái Khánh Ngọc #332950 Nguyễn Quốc Phi Khanh #332947

Team members

Role of each member Gantt chart & AON The requirement The quantitative measures Process Flow Chart Team contributed to the company Time log Contributing of each member

Outline

Đặng Võ Kim Hiếu Leader, assign tasks to membersTake feedback and communicate with sales and marketing teamMake tiramisu cakeTake the responsibilities as supporting others to work on the Show

Phạm Hưng Thịnh Make tiramisu cakeTake the responsibilities as supporting others to work on the ShowCollecting feedbackShipping

Trần Phương Nam Collecting feedbackReceiving feedbackGive feedbacks to the other teamsSelling at campusMini show back up teamManaging the sound system of the coffee shop

Nguyễn Quốc Phi Khanh Get ordersGet feedback Resolve inquiries, complaintsDiscuss next project with classEdit Project, take feedback

Nguyễn Thái Khánh Ngọc Sell drinks and food of the project companyReport Customer Feedback Assessment to Team Vice PresidentSupport other teams in minishowDesign Customer surveyCollect customer feedback

Nhữ Đình Hoàng Nam Buy materialsShipping drinks & taking feedbackShipping drinksSell drinks on 3rd floorSell drinks inside the university's yardCamera man

Gantt chart

AON

Activity Activity description Immediate PredecessorsA Collect customer feedback at

University of Science 

 None

B Give customer feedback to Sale Team to improve the

 A

C Making Tiramisu Cake 

 None

D Collect customer’s cake feedback

 

 C

E Back up and support the other teams on Mini

 B,D

F Give CEO a working process 

 B,D,E

The first project:

Support sales team. Collect feedback. Make tiramisu.

The second project: guiding customers to enter the minishow,

taking pictures for the show, serving iced tea for customers. adjusting the sound

The requirement

The first period:

Collect feedback. Gather and analyze information. Give report to other teams.

The second period: Get feedback. Prepare for the second show. Support the show.

The measurement

Flow Chart

How the Customer Support team

contributed to the success of company ?

Take customer reviews to improve service and product quality.

Answer questions from customers (company, information and quality of products and services).

Support sale team (take orders, sell, deliver, take reviews ).

Introduce mini show to friends and customers Guiding customers at the show.

Time log

Đặng Võ Kim Hiếu

What I have learned: How to work with a team as a leader. Understand how the operation works. How to satisfy the customer. Have more confident.

What I would do in a future project: Improve leadership skill. Have more confident.

What I have learned:

Work as a team. Experience from reality and knowledge from book is very different.

What I would do in a future project: Be more cooperative. Do more research. Spend more time with other teams.

Phạm Hưng Thịnh

What I have learned:

How to work in a team and how to communicate with the customers. Improve the confident.

What I would do in a future project: Gain information more quickly. Less argument and more focus on collect feedback. Working with Sales and Marketing team.

Trần Phương Nam

What I have learned:

Work in team. Work under high pressure. Improve my communication skills. Time management skills.

What I would do in a future project: Being more well-prepared. Find more ways to approach the customers.

Nhữ Đình Hoàng Nam

What I have learned:

Understand how a company works. Every team needs to help each other. Experience from reality is more practical than lessons from the book. Travel broadens the mind.

What I would do in a future project: Be more dynamic. only focus on any task or job assigned and try my best to handle it.

Nguyễn Thái Khánh Ngọc

Nguyễn Quốc Phi Khanh

What I have learned : How to communicate with customers . The importance of cooperating with other teams . The importance of Customer support in business .

What I would do in a future project : Create online survey. Spend more time to work with the sale and marketing team .

Thank you for listening!