customer success story with andrew hutson
TRANSCRIPT
KnowledgeLake User Conference 2012Welcome to SharePoint ECM Heaven
Customer SuccessPlanning is everything
Asahi Kasei Plastics – North America
Overview
OpportunityRequirementsResults
Opportunity
APNA found KLKL asked to conduct a paid assessment of APNAKL had to compete against another firm to win APNA’s business
Opportunity
27 Different Interviews over 2 weeks2-3 Asahi Employees in each interviewEvery departmentRange from Executives to Custodial/Maintenance
Opportunity
Paper approvals, paper records, paper auditing, paper from digital recordsNo intranet, only a file shareNo standardizationZero workflow automationInability to find documentsSiloed departments and resourcesDuplication of effortEXCEL, EXCEL, EXCEL!!!
RequirementsFind what I need, I don’t care where it is
ECM is critical; move off the file shareAccessible
Available onsite and over the internetScalable
Start small, then grow to sister companiesNo-Code Solutions
Zero in house resources for developmentAutomated Workflows
IT HelpDeskBBS FormsBOCSApprovalsWork Packets
Phased Approach
Crawl(2012)
• ECM• Retire File
Share• Introduce
Minimal Workflow
Walk(2013)
• Process Improvement• Company-wide
workflow automation
• Embrace Lean and Six Sigma philosophies
• Increase hand-off to Asahi
Run(2014)
• Complete Systems Integration• Integration
with LOB apps
• Bring sister companies under SharePoint
Phase 1 - ECM
Zero standardizationZero governanceDuplication of DocumentsMany different versions in many different locations
Sending Documents
Finding Documents
REDBOOK
Phase 1 - Workflow
IT Help DeskStart from nothingIT manually tracks each interactionEmail, telephone calls, text messages, stopping in hallway
Behavioral Based SafetyEffects every employee at least 1x weekExtremely inefficient data gatheringPoor data qualityLost submissionsNot real time
IT Help Desk Screenshots
IT Help Desk Screenshots
IT Help Desk Screenshots
IT Help Desk Screenshots
BBS Screenshots
BBS Screenshots
BBS Screenshots
The 11th Hour
New Standardized Retention RequirementsContent Type Syndication HubContent Organizer Feature
Solution
Continuing Support
• Like other KL customers, APNA has limited resources and experience with SharePoint
• As a result, KL is working on a Managed Services offering
Session Take-aways
• ENTERPRISE-WIDE content mgmt
• Workflow and Metrics• Managed Services
Questions