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Sue Evans

ObjectiveSeeking a sales or customer service position where my customer service skills,strong consultative selling skills, organization and dedication will be valued.

Qualifications28 years experience in Office Supplies/Furniture/Print & Copy.Extremely organized with attention to detail. Multi-tasked.Highly motivated and a strong sense of responsibility.Over 15 years experience in Customer Service/Customer Service Management..Over 11 years experience in Sales/Account Management and managing a territory of over $ 5 million with consistent growth.

Work Experience

Phenix Print & Image (March 2010 to July 2010)Reno, NVSales & Marketing Sell all printing categories to new businesses, quote customers on their printing needs,. Retain and build relationships with new clients to build a new Reno Territory.

OfficeMax (November 2008 to November 2009)Sparks, NV

Business Relationship Manager Sales position of a territory of over 1.7 million.Penetrate existing business and bring in new business to increase volume of sales and gross profit for Office Max. Sell all categories of Furniture, Impress, Technology, Office Supplies to my customers in my territory. Build strong lastingrelationships with my customer base. My customers are mainly midmarket sized accounts with some large municipalities & National accounts.Achieved over 100% in sales and Margin consistently.Build strong relationships and partnered with my customers to be their advisoron their needs for their company.Strong Team playerVery dedicated and Motivated Sales Representative.Office Depot BSD (July 1992 to November 2008)

Sacramento, CAAccount Manager II (January 1999 to November 2008). Sales position of a territory of over $5 million. Penetrated existing business and brought in new businesswhich increased the gross profit for the company. Sold all categories of officeproducts including technology, copy & print, furniture and private brand. Continuously built long lasting business relationships with customers.Account Manager of the year in 2007. Sales of 149% of quota. 110% of gross profit quota. 200% of technology quota. 115% of print & copy quota. 285% of furniture quota.Account Manager of the quarter for 6 consecutive quarters in 2007-2008. Achievement of over 100% of quota.Increased revenue over $1.8 million dollars in 2007 in furniture sales.Increased revenue over $100,000 dollars in 2006 in print and customer business

cards.Awarded 5 million dollar furniture contract with a community college in 2004.New business wins of over 800,000 in 2005.From 2005 to 2007 penetrated current business and increased new business from $2.3 million to $4.7 million in 2 years.

Customer Service Manager (July 1994 to December 1999) Managed 22 customer service representatives, 3 data entry, and support 21 account executives. Provided effective solutions to provide quality customer service. Analyzed and directed allaspects of customer service. Handled state customer service department and offic

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e managers positions in their absence.Customer Service Supervisor (March 1993) Supervised 12 customer service representatives, 3 data entry. Directed all customer service procedures and fully support 21 account executives. Processed local purchase orders, processed credits, accounts payables and receivables.Senior Bid Coordinator/Purchasing (July 1992) Processed all bids and quotes. Processed all purchase orders. Analyzed customer service issues and worked with outside sales, interacting with 12 customer service associates and 20 account executives. Effectively handled all office operations in the Office managers absence.

Schwabacher Frey (February 1991 to July 1992)Hayward, caPurchasing Clerk Processed all non-stock return authorizations, manage open orders, work with vendors on due dates for stock and special merchandise. Update andprepare all purchase orders. Analyze problems, conduct research and provide effective solutions.Customer Service Representative Interfaced effectively with customers and outside sales force. Promoted to a purchasing position within 3 months.

Eastman, Inc. (April 1987 to February 1991)Union City, CAFurniture Purchasing Supervisor (January 1989) Promoted from Office Manager to supervise 3 people in this branch operation of furniture purchasing department. Placed all furniture stock orders and all non-stock orders for 8 different branch

es. Processed computerized purchase orders, quotes, bids and return authorizations. Maintained inventory levels for over 2000 furniture items for Northern California.Office Manager San Francisco Office (1988 - 1989) Directed all office operations, supervised 11 office staff and interacted with 23 sales representatives. Maintained order entry dept/ A/R, A/P.Customer Service Representative (1987-1988) Handled all incoming calls from customers to process orders, generate pickup and credits, process quotes, and answerall questions needed by the customer.

Education/TrainingHigh School South San Francisco HighPSS Sales Training Work Shop II-Professional Selling Skills (2007)

PSS Sales Training Work Shop- Professional Selling Skills (2005)Anthony Robbins Personal Sales Coaching (2006)Anthony Robbins Sales Training Work Shop (2004)