customer service quotes.pdf

8/14/2019 Customer Service Quotes.pdf

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You NEED To Hang InYour Office
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The goal as a company is to have customerservice that is not just the bestbutLEGENDARY.

Sam Walton, Founder of Wal-Mart

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4/53

It is notthe employer whopays the wages. Employers

only handle the money...

It is the

customer who

pays thewages.Henry Ford, Founder of Ford Moto

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5/53

Kind words

can be shortand easy tospeak, buttheir echoesare truly

endless.Mother Teresa

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6/53

If you work justfor money,

youll NEVERmake it, but ifyou love what

youre doingand you always

put thecustomer first,

success will beyours.

Ray Krock; Founder of McDonald

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7/53

We see our customers as invited guests to a party, and we are thehosts. Its our job every day to make every importantaspect of the customer experience a little bit better.

Jeff Bezos, CEO of Amazon.com

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8/53

Your most unhappycustomers are your

greatest source oflearning.

Bill Gates, Founder of Microsoft

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9/53

A man

without asmiling

face mustnot open

a shop.Chinese Proverb

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10/53

Do what you do so

well that they willwant to see it againand bring their

friends.Walt Disney, Founder of Disney

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11/53

Peoplebefore

profit.Bonobos NinjaCustomer Service

Motto

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12/53

Be everywhere, doeverything, and never failto astonish thecustomer.Macys Motto

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13/53

Our mission statement abouttreating people with respect anddignity is not just words but a

creed we live by every day. Youcant expect your employees toexceed the expectations of yourcustomers if you dont exceedthe employees expectations of

management.

Howard Schultz, CEO Starbucks Coffee

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14/53

The best way

to findyourself is tolose

yourself inthe service

of others.Mahatma Gandhi

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15/53

Statistics suggest thatwhen customers

complain, businessowners and managersought to get excitedabout it.

The complainingcustomer represents a

hugeopportunityfor more business.Zig Ziglar, Author and Motivational Speaker

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16/53

If youre not

serving thecustomer, yourjob is to be

servingsomeone who

is.Jan Carlzon, Former CEO of SAP Group

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17/53

To understand the man, you must

first walk a mile in his moccasin.

Native American Proverb

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18/53

Get closerthan ever to

yourcustomers.

So close, in fact,that you tell themwhat they needwell before they

realize itthemselves.

Steve Jobs, Founder of Apple

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19/53

Customers dontexpect you to beperfect. They DO expect you to fix

things when they go wrong.Donald Porter, V.P. of British Airways

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20/53

One customerwell taken care of

could be morevaluable than

$10,000worth of

advertising.Jim Rohn, Entrepreneur and Motivational Speaker

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21/53

Dont try to tell the customer what he wants. If you want to besmart, be smart in the shower.

Gene Buckley, President of Sikorsky Aircraft

Then get out, go to work and serve thecustomer!

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22/53

Spend a lot of time talking to customers face to face.Youdbeamazed how many companies DONTlistento theircustomers.Ross Perot, Founder of Electronic Data Systems and Perot Systems

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23/53

Thecustomer experienceis the next competitivebattleground.

Jerry Gregoire, CIO, Dell Computers

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24/53

Consumers are statistics.

Customers are people.Stanley Marcus, Former Chairman of the Board of Neiman Marcus

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25/53

There are no traffic jamsalong the extra mile.

Roger Staubach, Super Bowl VI MVP

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26/53

If we dont take care

of our customers,someone else will.

Unknown

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27/53

Always do

morethan isrequired of

you.George Patton, Former General of the

United States Army

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28/53

Courteous treatment will make a customer awalking advertisement.J.C. Penny

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29/53

Well done is better than well said.

Benjamin Franklin, one of the Founding Father of the United States of America

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30/53

When the

customer comesfirst, thecustomer will

last.Robert Half

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31/53

There is only one boss.

The customer.

And he can fire everybody in thecompany from the chairman ondown simply by spending his

money somewhere else.

Sam Walton

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32/53

Dealing with people is

probably the biggestproblem you face,especially if you are in

business.

Yes, and that is also trueif you are a housewife,architect or engineer.

Dale Carnegie

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33/53

The more you engage with customers, theclearer things become and the easier it is todetermine what you should be doing.

John Russell, President of Harley Davidson#DeskQuote
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34/53

If you want to lift yourself up,

lift up someone else.Booker T. Washington, Author, Educator and Advisor to the Republican Presidents

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35/53

Here is a simple but powerful rule:

Always give people more

than what they expect to

get.Nelson Boswell

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36/53

If you dont genuinely like your

customers, chances are they wontbuy.

Thomas Watson, former CEO IBM

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37/53

Thelonger

you wait,the harder it

is to produceoutstanding customer

service.

William H. Davidow, SiliconValley Venture Captalist

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38/53

You are allowed to do thisdont worry about the

rules, dont worry about getting into trouble, yourjob is to take care of the customer.

Your job is to make the person leave happy.

John Pepper, CEO and Co-Founder of Boloco#DeskQuote
http://clicktotweet.com/N8mVuhttp://www.desk.com/


39/53

We are what

we repeatedlydo.

Excellencethen, isnot a single act, buta habit.

Aristotle

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40/53

There is a spiritual aspect to our lives when we give, we receive when a business

does something good for somebody, thatsomebody feels good about them!Ben Cohen, Co-Founder of Ben & Jerrys

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41/53

Under promise andover deliver.

Toby Bloomberg

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42/53

If we keep doing what were doing

were going to keep gettingwhat were getting.

Stephen Covey, Author of The Seven

Habits of Highly Effective People

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43/53

It is not fair to ask of other what youare not willing to do yourself.Eleanor Roosevelt, former First Lady of the United States

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44/53

Why wait to be

memorable?Tony Robbins

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45/53

Do not pray for easylives...

Pray to be

strongermen.

John F. Kennedy, 35thPresident of the United States

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46/53

Give trust and

youll get it doubleinreturn.Kees Kamies

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47/53

Nothing is socontagiousas

enthusiasm.Samuel Taylor Coleridge

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48/53

If you respect the

customer as a human

being, and truly honortheir right to be treated

fairly and honestly,

everything else ismuch easier.

Doug Smith

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49/53

Only a life lived in theservice to others is worth

living.

Albert Einstein

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50/53

Make a customer,not a sale.

Katherine Barchetti

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51/53

Unless you have 100% customer

satisfaction, you must improve.Horst Schulz

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52/53

Keep track of where your conversations are with client

Easy-to-find data all in one Universal Inbox

Easily manage tickets and priorities

Click Here for aFree Customer Service Kit from

Desk.com!
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