CUSTOMER SERVICE

BUS 202 BUS 230 MGT 201 MGT 202 SOC 116

Take these classes this fall to get started on your Customer Service certificate pathway.

Learn more about the Customer Service program at quincycollege.edu/cus

CERTIFICATE PATHWAYS

YOUR JOURNEY STARTS HERE

VIEW SCHEDULEQuincy College Fall 2017

COURSE SCHEDULE FALL 2017

CAMPUS COURSE CODE COURSE TITLE CREDITS DAYS START TIME END TIME START DATE END DATEQUIN MGT 201 01 Principles Of Management 3 T R 10:50AM 12:05PM 9/7/2017 12/14/2017

QUIN MGT 201 91 Principles Of Management 3 M 6:00PM 9:00PM 9/11/2017 12/11/2017

QUIN MGT 201 ON Principles Of Management 3 9/6/2017 12/20/2017

QUIN BUS 202 01 Principles Of Customer Service 3 M W 12:15PM 1:30PM 9/6/2017 12/13/2017

QUIN BUS 202 91 Principles Of Customer Service 3 R 6:00PM 9:00PM 9/7/2017 12/7/2017

QUIN MGT 202 01 Sales Management 3 M W 12:15PM 1:30PM 9/6/2017 12/13/2017

QUIN SOC 116 01 Intercultural Communication 3 M W 8:00AM 9:15AM 9/6/2017 12/13/2017

QUIN BUS 230 01 Organizational Communication 3 M W 1:40PM 2:55PM 9/6/2017 12/13/2017

REGISTER NOW

ON-CAMPUS: Quincy, 1250 Hancock St., 617-984-1710 | Plymouth, 36 Cordage Park Cir., 617-405-5940

ONLINE: register.quincycollege.edu

QUINCYCOLLEGEquincycollege.edu/cus

CUSTOMER SERVICE

View complete fall schedule for additional courses.

09/01/2016

CUSTOMER SERVICE Certificate

Program Description The Customer Service Certificate program will prepare students for a career as a customer service professional. This certificate program helps students become skilled in areas of customer service including: customer communication, sales, intercultural communication, and organizational effectiveness.

Program Outcomes At the completion of the program the student should be able to: Analyze the role of customer service as a business strategy. Devise methods to address customer questions, complaints and requests. Summarize the importance of building customer relationships and loyalty. Communicate effectively about management issues. Recognize how management and its decisions impact the employee and customer. Describe the role of management and its impact on business transactions/ outcomes. Identify the role of sales within the business world and the relationship to customer service. Demonstrate awareness of how human culture affects individual perception and interpersonal communication. Illustrate the importance of effective business communications including emails and letters to customers and co-workers.

Program Requirements MGT 201 Principles of Management 3 credits BUS 202 Principles of Customer Service 3 credits MGT 202 Sales Management 3 credits SOC 116 Intercultural Communication 3 credits BUS 230 Organizational Communication 3 credits Business Elective (choose from menu below) 3 credits

Total credits required for graduation 18 credits

Program Electives One elective from the list below BUS 101 Intro to Business 3 credits BUS 204 Human Relations in Organizations 3 credits BUS 211 Intro to International Business 3 credits BUS 220 Business Ethics 3 credits MGT 203 Human Resources Management 3 credits MGT 230 Entrepreneurship & Small Business Mgmt 3 credits

09/21/2016 For more information about our graduation rates, the median debt of students who completed the program, and other important information, go to www.quincycollege.edu/gedata for our Gainful Employment Reporting Data.