Customer Service Pathway

1 Customer Service professionals need to know a whole lot more about the

various ways of delivering services to the customers. It is no longer

sufficient just to know the basics.

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Customer Service Pathway

1 There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications

and certifications. The Customer Service Certification Scheme has been created to

support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of

customer services.

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Customer Service Pathway

1 First, you need to complete the foundation program - The Customer Service Foundation

Program which focuses on the fundamentals, general knowledge,

terminology and BASIC concepts used in Customer Service. This program earns you 2 points toward your Customer Service Expert

Certificate. There is no exam associated with the program, you simply need to

complete the required 7 modules of the eLearning portion.

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Customer Service Pathway

1 After this come the Customer Service Intermediate options. The pre-

requisite for these programs is that you have the Customer Service

Foundation certificate. We appreciate that you do not need to know everything about each area of

Customer Service so this is where the programs become more specialized:

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Customer Service Pathway

1 Customer Service and Call Centers

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Customer Service Pathway

1 Customer Relationship Management

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Customer Service Pathway

1 Customer Service and Sales

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Customer Service Pathway

1 Communication Strategies

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Customer Service Pathway

1 Conflict Resolution

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Customer Service Pathway

1 Public Speaking & Delivering Presentations

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Customer Service Pathway

1 Decision-Making & Public Speaking.

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Customer Service Pathway

1 From the eight customer service Intermediate programs available, you will select a minimum of five programs to complete and progress to

the Expert program, each Intermediate program earns you 3 points toward your

Customer Service Expert Certificate (minimum 17 points entry requirement).

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Customer Service Pathway

1 This Customer Service Foundation and Intermediate Certification Kit Bundle is the perfect way to save both time and money, while still obtaining these poular and in-

demand certifications.

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Customer Service Pathway

1 Bundle Contents:

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Customer Service Pathway

1 Customer Service Foundation Complete

Certification Kit

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Customer Service Pathway

1 Study guide/textbook (eBook)

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Customer Service Pathway

1 eLearning program (recommended 8 hours)

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Customer Service Pathway

1 Customer Service Intermediate

Complete Certification Kit

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Customer Service Pathway

1 Study guide/textbook

(eBook)

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Customer Service Pathway

1 5 x eLearning program (recommended 40 hours total)

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Customer Service Pathway

1 Customer Service Expert Complete Certification

Kit

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Customer Service Pathway

1 Study guide/textbook

(eBook)

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Customer Service Pathway

1 eLearning program (recommended 8

hours)

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Customer Service Pathway

1 Customer Service Intermediate Exam

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Customer Service Pathway

1 Customer Service Expert Exam

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For More Information, Visit:

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