customer service mishaps courtesy of pissedconsumer.com and livehelpnow
DESCRIPTION
Everyone has had a poor customer service experience at one point or another. Take this brief quiz and see if you can match the blunder to the company!TRANSCRIPT
Oops! Mix-ups, Blunders, and
Mishaps Courtesy of www.pissedconsumer.com and LiveHelpNow
“…The service has been rude, short, and inexcusable. I even had a worker say "shut up ***" under his breath, like I wouldn't hear it and do something?”
Inconvenience Store
Read the full story here.
Who did it?
A. WawaB. SheetzC. 7-11D. CVS
Cable Nightmare
“I signed up for "premium channels", phone and internet. After 4 home visits....,which I had to pay for, my phone has NEVER worked, nor has my internet......BUT THEY STILL CHARGE ME MONTHLY for all !!”
Read the full story here.
Who did it?
A. VerizonB. ComcastC. Dish NetworkD. Time Warner Cable
Careless Car Service
“I called at 12:30pm to […]jump my car because my battery died. My ETA was for 3:00, ok no problem. By 3:30 I'm still waiting at 4:00 I call to see what's going on the operator says the driver is 5 to 10 mins away. Im thinking yes finally because I had stuff to do. 5:00 pm comes still no [service]. I call again the operator hangs up on me… ”
Read the full story here.
Who did it?
A. HondaB. AAAC. OnStarD. General Motors
Not-So-Well-Done Service
“First off the drinks didn't arrive for 20 minutes and we were just a party of 3. We each ordered a steak cooked medium and all received well done steaks that were hard as rocks. Not only were the steaks cooked improperly, they didn't even taste like real steaks!”
Read the full story here.
Who Did It?
A. Ruby TuesdayB. ApplebeesC. Arby’sD. K.C. Prime Steakhouse
Dazzling Disappointment
“When my grandmother passed away each of my sisters and I received an heirloom ring. […] a beautiful 20 carat white gold ring with etchings all around, at least a half carat clear diamond and sapphires flanking the diamond.[…]The manager came out to inform us that the ring had been lost, he said someone forgot to sign for a package and it was no where to be found. 16 years later I'm still sad about this.”
Read the full story here.
Who did it?
A. CartierB. SwarovskiC. Kay JewelersD. Tiffany & Co.
Into Thin Air
“Made a large online purchase. […] shipped it in pieces, 4 of the items were sent by shipping partner that opted to hand off to the USPS that lost or delivered to the wrong address. No one knows. I have been told sorry about your luck, and those items are no longer available.”
Read the full story here.
Who Did It?
A. K-MartB. TargetC. CostcoD. Walmart
Out of Sight
“Paid to have an important item shipped next day air/overnight. Guess what, package is missing. I called […] and, as usual, they have no idea and offer NO help. Complete and utter indifference towards customer satisfaction.”
Read the full story here.
Who Did It?
A. FedExB. USPSC. UPSD. Amazon
Flying High…Or Not
“We were flying from Los Cabos to Houston to catch our connecting flight to Washington, D.C., when we where told that our flight got canceled and was rebooked 4 hours later than the original that caused us to miss our connecting flight in Houston. We had paid for an upgrade and had chosen our seats but never got what we had paid for.”
Read the full story here.
Who Did It?
A. Delta AirlinesB. United AirlinesC. Southwest AirlinesD. Air France
What Have We Learned?
1. When you mistreat your customers, they will bash you, and they will do so on the internet for everyone to see
2. All of this information is readily accessible to you as well, and you can use it to better your service
3. Customer service can mean the difference between building customer loyalty and deteriorating your customer base
Remember, when you put the customer first, the rest will follow.
Learn more about how to better serve your customers through live chat:
http://www.livehelpnow.net