Better training and developments for progressive businesses and organisations

PSL Training

Customer serviCe exCellenCe

leadership and management

negotiation skills

sales training

PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level

PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level

“ It’s truly amazIng

what people can achIeve

when they work together.”

The BenefiTsA skill that can add real value to your business is the ability to bring out the best in people, to help them learn and grow. PsL training can work with people at all levels in an organisation, improving how they perform in situations that require customer service, leadership, negotiation or sales skills.

The DifferenceWe can add real value to your business through providing relevant, focused and inspiring training.

The resuLTsnew ideas are being developed every day and people are finding ways to gain more from the resources they have and improve how their businesses perform. Looking forward, it’s hard to imagine where the next brilliant idea will come from. Maybe some new ideas, helpful suggestions and better ways of doing things will help your people to help your business grow.

With training that’s miles away from a tick-the-box exercise

Taking your people to the next level

“theIr commItment has been

astoundIng, and has contrIbuted to

a 40% Increase In sales thIs year”

for progressive businesses and organisations

Better training and development

PsL provides training for all levels of ability and experience.

We can share best practice and provide training that will be successful for your business.

You can choose from a short course to an ongoing training programme.

cusTOMer serVice eXceLLenceThe skills of sales and customer service have been around for centuries. Perhaps even the best companies could do better in these areas, from the way in which they engage with customers through to meeting their needs. A skill that can add real value to your business is customer service.

We offer training from the fundamental basics to dealing with challenging people and situations.

LeADershiP AnD MAnAGeMenTLeading and managing people can be difficult, managers often find themselves being short on time and tested by their people. supervisors, team leaders and managers at all levels have benefitted from our practical training. improving the level of communication and influencing skills in your managers will give them more confidence and the abilities to achieve better performance.

neGOTiATiOnssituations that require negotiation skills occur frequently both inside and outside of the workplace. A successful outcome often depends upon deploying better understanding, skills and tactics. We offer training for people who are inexperienced negotiators, who can learn what they do well now and the principles that they need to guide their actions and decisions.

We also offer training for more experienced negotiators who can practice and hone their skills through working with us.

sALes TrAininGPerhaps one of the fastest ways to increase sales is through this form of training. We help experienced sales people, as well as those who are new to sales or in sales support roles, to use highly effective sales skills. What makes PsL sales training stand out from the crowd are the ways in which we help people to learn. We can quickly help you to deliver a programme that fits your people as unique individuals, and what will help them to sell more of your products and services.

“there was somethIng

about psl that made them

stand out from the rest”

enabling your organisation and people to thank you for working with us

How we ensure successful outcomes

sTrATeGYThe training we provide will be built on solid preparation, we see this as key to the success. Our investment in research and training will help you achieve better, cost-effective outcomes.

PeOPLeAs part of our process for ensuring the success of your project, you will consistently work with the same people from PsL.

LeADershiPWe will LisTen to you, take ownership of your objectives and work with you and your people. This means we can tailor the training to fit your people and business, provide added value and deliver better training outcomes.

small and large companies, charities and Government agencies work with us

Who we work for

Our MissiOn is TO heLP cOMPAnies GrOW

PsL serves clients throughout the uK and overseas, from the public and private sectors, ranging from large multinational organisations, departments and agencies to small businesses.

We recognise that every organisation is different and has their own challenges.

in these challenging times, PsL offers a highly flexible approach, that helps clients to help their people and businesses to perform at higher levels.

“the traInIng was a revelatIon”.

We believe in providing a cost-effective, flexible approach

How we work

“our aIm Is to remove rIsk, delIver

excellence and real value”

Our eXPerience is ThAT cLienTs WOrK WiTh us BecAuse We unDersTAnD Their Business.

The depth and breadth of our expertise means that clients gain far more in a short space of time than they might expect to elsewhere.

combine this with the support we offer and the open-door policy we have for questions from anyone and you will see that we have a real recipe for success based upon placing clients’ interests at the forefront.

What makes our training special is how we make it relevant, engaging and valuable to everyone we work with.

This is why brands such as st John Ambulance, cobham, honeywell, Playdale and fuel Proof continue to put their trust in us.

WOrKinG TOGeTherWe worked with honeywell’s service engineering leadership team to develop a programme of training that would help their field service engineers to develop deeper and much stronger customer relationships.

DeLiVerinG GrOWThWe delivered training for 140 engineers in the format of a 2 day interactive course. The outcomes of this training have lead to significant growth in opportunities and revenue.

honeywell achieves significant growth

Customer relationship skills - tangible results

richard webbuK Operations Leader

honeywell Process solutions

“During progress reviews held with the team i received feedback that the training was a ‘revelation’ and they all felt that it provided them with the tools and confidence to help improve customer relationships and as a result drive growth.

PsL met my brief for the training and exceeded our expectations, as a result i would have no hesitation in recommending PsL.”

cAse 1

The chALLenGeWordbank helps companies to run more successful international marketing campaigns, operating in a complex and competitive market.

The BenefiTsWe delivered a unique training course that combined sales, influencing and negotiation with customer service and leadership skills. This gave Wordbank skills and tools for better understanding their customer needs, differentiating their brand and creating competitive advantage.

Wordbank differentiates its brand

Customer Service skills - creating competitive advantage

cAse 2

“PsL training was great value for money and i liked that we were able to adapt the course to suit individuals and our specific business requirements.

The big thing for me was the motivation it inspired; the tools we went through made our people really think about what they’re doing in a positive way.”

claire IngramAssistant Director

Wordbank Ltd

fOunDATiOn AnD ADVAnceD sALes TrAininGWe have worked with fuelproof to develop best practice across their sales teams.

DesiGneD TO fiTWe have been effective through helping them with sales techniques and processes that fit their products and what their people really need.

fuel Proof significantly increases its sales

Better sales training

cAse 3

andrew hargreavesManaging Director

fuel Proof Ltd

“There was something about PsL that made them stand out from the rest. Most of the companies tried to tell us that they could transform our team with a two day course and that we would be over the moon with the results!

PsL had a different approach and suggested that there are normally more issues that need improvement to get the best results. We have started down a route working with PsL that is focused and has opened our minds to change and continued improvement across the business.

Their commitment has been astounding and has contributed to a 40% increase in sales this year.”

TrAininG TO AssisT A GrOWinG Business Designer contracts wanted to find a training partner who would deliver training that would be of real value to their people.

MAKinG A DifferenceA residential people skills course, designed to develop the leadership and management skills that Designer contracts require.

Leadership, management and personal effectiveness training

Staff Development pays dividends

cAse 4

gena spragghr Manager

Designer contracts

“The rapid growth of our company resulted in the need for more training and development. We found this in PsL, our excellent relationship with them and the superb training they gave staff and management; all of whom have benefited.it is definitely very different from training we have experienced in the past. it starts with the planning stage, and Andrew listens to our needs, then guides us through the best way forward. The courses are well planned, and constructed to meet our business requirements and the personal development needs of staff.

The courses are extremely interesting, never boring, and always get a positive response from all our staff, who have found them demanding but enjoyable. even the stalwarts in the team admit they have gained enormously. PsL’s customer service is also second to none and nothing is too much trouble for them.

everyone knows how tough it can be in business, especially with tighter margins. Training is usually the first thing to suffer, but our investment with PsL is paying dividends and i would have no hesitation in recommending them most highly.”

“psl’s customer servIce Is

second to none and nothIng Is

too much trouble for them”

www.psl-uk.com

enquiries@psl-uk.com

0800 634 3399

PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level

PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level