customer service capabilities -american culture

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Customer ServiceCapabilities TrainingAmerican Culture

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Revision #0


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Objectives

To understand the American Way of life

How does it impact our business

Benefits of positive culture adaptation


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What is Culture

Definition:

The process of socially transmitted behavior

patterns, arts, beliefs, institutions, and all other products of human work and thought.


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Significance of American Culture:

Considered a Role Model Culture by most of the world.

First Country to embrace freedom and equality as itsfoundational belief.

Believed in, "breaking the average bond of custom,offering new experiences, and calling out new institutionsand activities.

Driver and enabler to become a world super power.


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The American Value

Individuality:

Privacy:

Equality: Time:

Informality:

Achievement & hard work/play:Direct & assertive:

Looking to the future and to change:


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The Early Days - Refer to the American History TimeLine Guide:


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The American Migration1497.The Cabots discover the continent of North America.

1498.Columbus on third voyage discovers South America.

1506.Columbus dies at Valladolid.

1507.New World named after Americus Vespuccis.

1609.Hudson discovers the Hudson River.

1619.First assembly meets at Jamestown. Slaves first sold in Virginia.

1620.Coming of the Pilgrims in the Mayflower .

1623.Settlements at New Amsterdam . First settlements in New Hampshire .

1630.The great emigration to Massachusetts . The founding of Boston.

1713.Treaty of Utrecht, ending Queen Anne's War, which began in 1702.

1733.Georgia settled by Oglethorpe.

1748.Treaty of Aix-la-Chapelle, ending King George's War, which began in 1744.1754.Colonial Congress at Albany; Franklin's plan of union.

1755.Braddock's defeat.1756.French and Indian War formally begun.

1759.Wolfe captures Quebec.1763.Treaty of Paris; end of the war. Conspiracy of Pontiac.
http://www.usahistory.info/New-England/Pilgrims.htmlhttp://www.usahistory.info/colonies/New-Amsterdam.htmlhttp://www.usahistory.info/New-England/New-Hampshire.htmlhttp://www.usahistory.info/New-England/Massachusetts.htmlhttp://www.usahistory.info/New-England/Massachusetts.htmlhttp://www.usahistory.info/New-England/New-Hampshire.htmlhttp://www.usahistory.info/colonies/New-Amsterdam.htmlhttp://www.usahistory.info/New-England/Pilgrims.html


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Revolutionary colonial America

The Quest for Independence The Boston Massacre The Gaspe Incident The Boston Tea Party

The First Continental Congress The Second Continental Congress The Declaration of IndependenceBattles of the Revolution

The French AllianceArticles of Confederation

The Treaty of Paris


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American Independence


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Formation of the American States


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Current Day America and its States


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America Progressive


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People of America


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People of America


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People Of America


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Religious Beliefs in America


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American Holidays


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American Sports


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Education in America


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American Degree and Diploma's


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Typical American Corporate Hierarchy


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American Federal Justice System


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Illegal DrugIllegal DrugUse/SalesUse/Sales

grandgrandtheft,theft,

robbery,robbery,murder,murder,

AggravatedAggravatedAssaultAssault

Rape, VandalismRape, Vandalism

Battery,Battery,Arson,Arson,

Burglary,Burglary,

FelonyFelony

Types of Crime


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simple assault,simple assault,disorderly conduct,disorderly conduct,

trespass,trespass,

petty theft,petty theft,prostitution,prostitution,

public intoxication,public intoxication,

vandalism,vandalism,drug possession,drug possession,reckless driving,reckless driving,

DUIDUI

MisdemeanorMisdemeanor

Types of Crime


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Social Security


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American Phone Number Format

Area code Prefix Line number

919 882 5000


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customer service capabilities -american culture

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