customer service
DESCRIPTION
CUSTOMER THE KING HOW TO DELIGHT YOUR CUSTOMERS SELLING IS AN ART HANDLE OBJECTIONS EFFECTIELY BE A SUCCESFUL SALESMANTRANSCRIPT
LOGO
TOTAL QUALITY SALES TEAMTOTAL QUALITY SALES TEAM
CHALLENGES FACING TODAY
COMPETITION
●CUSTOMER UPGRADATION
CHOICES
I AM OKAYYOU ARE NOT
OKAY
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I AM NOT OKAY, YOU ARE OKAY
I AM NOT OKAY, YOU ARE OKAY
LOGOIAM NOT OKAY, YOU ARE NOT OKAY
IAM NOT OKAY, YOU ARE NOT OKAY
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I AM OKAYYOU ARE OKAY
I AM OKAYYOU ARE OKAY
ATTITUDE
● Me and My Life● Understand where you stand
● Decide where to improve
SALES MAN
● SENSIBLE● ACTIVE● LOYAL● ENTHUSIASTIC● SINCERE● MATURED● ACCOUNTABLE● NEAT
CUSTOMER THE FOCUS OF THE BUSINESS
CUSTOMERS
CONSTANTUPGRADATION OFSYSTEMS ANDTECHNOLOGY TOOFFER MOREEFFICIENT ANDRELIABLE SERVICES
CUSTOMER IS THE PROFIT
● Customer is the most important factor in our business
● He is not dependent on us● We are dependent on him● He is not an interruption to our work ● He is the purpose of it● He is not an outsider on our business● He is part of it● We are not doing him a favor by serving
him● He is doing a favor by giving us an
opportunity to do so
CUSTOMER FOCUS
customer focus
A local man selling ice cream and drinks to tourists on a beachis an expert on customer focus.He knows what you need, he createsan instant need among children, andhe is able charge premium price.
CUSTOMER EXPECTATIONS● Quick Service● Better Service● Service with a SMILE● Listen to them● Good Behavior● Friendly Approach● Getting Attention to their need● Proper response● Information about schemes● Proper receipts
SATISFACTION
● MEETING EXPECTATIONS● CUSTOMER SATISFACTION
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CUSTOMER DELIGHTCUSTOMER DELIGHT
CUSTOMER DELIGHT● EXCEEDING EXPECTATIONS
Lion or a deer● EVERY MORNING IN AFRICA, A DEER WAKES
UP KNOWING IT MUST RUN FASTER THAN THE FASTEST LION OR BE KILLED.
●EVERY MORNING A LION AWAKENS KNOWING IT MUST OUTRUN THE SLOWEST DEER OR STARVE TO DEATH
● IT DOES’NT MATTER WHETHER YOU ARE A LION OR A DEER,WHEN SUN COMES UP YOU BETTER BE RUNNING. PROVERB IN AFRICA.
“take the first step in faith. You do not have to see the whole staircase.Just take the first step.”
CHERIAN VARGHESETRAINER JCI94471 32132