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http://tarkka.amkit.fi/cgi-bin/Pwebrecon.cgi?SC=Title&SEQ=20100310123655&PID=yJAQqBFgPZER4b1Gl6JcBI5cs&SA=The+handbook+of+customer+satisfaction+and+loyalty+measurement+/

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http://www.siemens.cz/siemjet/cz/home/about/profile/Main/index.jethttp://www.nokiasiemensnetworks.com/portfolio/serviceshttp://www.nokiasiemensnetworks.com/http://managementhelp.org/mrktng/mk_rsrch/mk_rsrch.htmhttp://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/1550030101.pdfhttp://www.emeraldinsight.com/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/1550030101.pdf

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