customer satisfaction survey 2012
DESCRIPTION
Customer Satisfaction Survey 2012TRANSCRIPT
RESPONSES - COUNTRY WISE - 2011
REGION EXPECTED RECEIVED RATE
UAE 53 41 77%
CIS 11 5 45%
LEVANT & AFRICA 11 3 27%
APEC 6 2 33%
AUH-P 9 2 22%
Europe 8 2 25%
RUSSIA & BALTICS 17 2 12%
ASEAN 4 1 25%
NON GCC 2 0 0%
TOTAL 121 58 48%
RESPONSES - COUNTRY WISE - 2012
COUNTRY EXPECTED RECEIVED RATE
Anonymous 2 2 100%
U.A.E. 155 62 40%
GCC 2 1 50%
North Africa 15 6 40%
Europe 33 11 33%
Other Export 7 2 29%
West And Central AF. 26 6 23%
Afghanistan 19 4 21%
CIS 34 7 21%
Russia And Baltics 27 5 19%
APEC 11 2 18%
ASEAN 13 2 15%
East And South AF. 20 1 5%
Lubricant Export 8 0%
Levant 4 0%
Total 376 111 30%
In % we are 18% less however this
year we could get views of 111
Customer against 58 of 2011
0 10 20 30
After sales service
Supply chain service
Contact person -…
Product range
Stock availibility
Contact person - Sales
Company Image
Product quality
Price
2011 ATTRIBUTE IMPORTANCE RANK
16
35
9
1 1
3
7
1
