customer irritations before and after they buy july 2014
TRANSCRIPT
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Top Customer
Irritations in aSubdivision Real
Estate Industry in thePhilippines
By Rowena Caro2014
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What do First
time housebuyers say?
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1 st Time House Buyer Irritation #1
Mahirap
makahanap samanila ng
subdivision nabibilin.
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1 st Time House Buyer Irritation #2
Bakit bawal ngtingnan ang bahayduringconstruction?
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1 st Time House Buyer Irritation #3
What are some
basic tips to knowthe smell for
dampness and thefeel of the walls ?
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1 st Time House Buyer Irritation #4
Incorrect StaircaseRailings.
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1 st Time House Buyer Irritation #5
Only half of thestaircase has
railings
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1 st Time House Buyer Irritation #6
Balcony railings
specifications havealso beendowngraded
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1 st Time House Buyer Irritation #7
The doors installed are
all PVC during theinspection, but as perplan it should bewooden door panel.
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1 st Time House Buyer Irritation #8
Misaligned PCPsand Zocalo Walls.
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1 st Time House Buyer Irritation #9
Uneven PCPSurfaces
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1 st Time House Buyer Irritation #10
Visually, anyonewould know the flooris not even andsmooth.
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1 st Time House Buyer Irritation #11
Buong sahig ngbahay, hindi
pantay.
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1 st Time House Buyer Irritation #12
Ground floor flooring has
a star crack (approx.3mm-7mm) right fromcenter of floor to thefooting tie beams.
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1 st Time House Buyer Irritation #13
Rusted C-Purlinsand Purlin Fascia.
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1 st Time House Buyer Irritation #14
May mga hairline
cracks ang wall.
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1 st Time House Buyer Irritation #15
May Crack angfirewall
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1 st Time House Buyer Irritation #16
The guy who was with usduring inspection, parang 2-3
years pa lang nakagraduatefrom college so wala halos
authority.
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1 st Time House Buyer Irritation #17
Delayed Turn Over
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1 st Time House Buyer Irritation #18
Please provide a completelist of documents neededfor house renovation tokeep me from returning
to your office every nowand then.
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1 st Time House Buyer Irritation #19
After the repairs, yung mga datingwalang leaks nagkaroon na naman
ng panibagong leaks... may mgabagong leaks din na nakita sa gitnang panel mismo sa may sala halos
kadikit na ng mga power outlet sawall.
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What do theForeigner with
Filipina Wife
says?
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Foreigner with Filipina Wife Irritation #1
Numerous
inconsistencies andincorrect
measurements.
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Foreigner with Filipina Wife Irritation #2
Even with waterproofing
the rain water stillpenetrates in the
microfractures of PCPsurfaces.
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Foreigner with Filipina Wife Irritation #3
Electric fence should beinstalled, if possible it wouldbe nice if we can installCCTV to all gates in the
villages.
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Foreigner with Filipina Wife Irritation #4
Urinating everywhere.
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Foreigner with Filipina Wife Irritation #5
Throwing garbagein vacant
properties
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Foreigner with Filipina Wife Irritation #6
Neighboursalways had
videoke everyday.
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Foreigner with Filipina Wife Irritation #7
Your customer
account representativewas not able to
respond to any of myqueries
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Foreigner with Filipina Wife Irritation #8
Can you have all your
employees attend arefresher course on
"Customer Service?"
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What doYoungProfessionalssay?
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Young Professionals Irritation #1
Subdivisions in the
Philippines, especiallyin Cavite, are already
saturated.
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Young Professionals Irritation #2
The main door has leak
of water and parts ofthe house are nowshowing signs ofdeterioration.
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Young Professionals Irritation #3
Sa ngayon ang mga
palitada sa hambang pintuan aynababaklas mag isa.
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Young Professionals Irritation #4
Ang paint, sa interior,
nagpeepeel off, saexterior naman ang bilismag fade.
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Young Professionals Irritation #5
Tubo ng kuryente sa
meter base bulok nasamantalang bago
lang kinabit
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Young Professionals Irritation #6
Yung mga tubo ng tubig hindimatibay, after ilang weeks langmay leak na, purosubstandard yung mga
nakakabit na mga lababo,linya ng ilaw at mga doorknob.
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Young Professionals Irritation #7
How could you possibly
repair a 2nd floor naumuulan kada may nagshower sa cr?
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Young Professionals Irritation #8
Wrong groutingof tiles/paint
and bathroomtiles
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Young Professionals Irritation #9
Yung tissue holder
tabingi, at walanghumpay na pagsulpot
ng mga cracks sa PCP.
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Young Professionals Irritation #10
Cracks on walls inside
and outside the unit(repairs are very slow
to the point ofannoyance)
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Young Professionals Irritation #11
Cracks on the wall (take
note cracks are insidethe house) near thestairs as well as on otherareas of the house.
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Young Professionals Irritation #12
The major problem
ng unit ko ay yungfirewall and backwallko nagkaka-leaks.
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Young Professionals Irritation #13
Pagka repair ng isangtagas or cracks, sa ibangpart naman ng bahay angmagkakaron ng tagas atcracks.
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Young Professionals Irritation #14
3 inches na langang kapal ng mgasahig!
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Young professionals Irritation #15
Developer has not deliveredamenities such asplayground, pocketgardens, mini theatre, &
gym.
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What doOverseasFilipino Workersays?
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OFWs Irritation #1
Property websites
would be helpful tolimit searches bymax # of bedrooms.
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OFWs Irritation #2
Building design is
far from what ispresented in the
brochure
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OFWs Irritation #3
Houses are
constructed witheaves vents with
missing insectscreens.
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OFWs Irritation #4
The cement mixture is asubstandard, and nocuring/spraying of waterwas done. You can tell bythe looks and sound of it.
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OFWs Irritation #5
1 sheet of flexboardceiling was torn, probablydue to expansion fromrainwater, or worker'scarelessness.
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OFWs Irritation #6
Di maayos ang
finishing ng wallsat yung paint dipantay pantay.
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OFWs Irritation #7
Cracked PCPs, uneven
walls, hanger rods andother defects with regardsto unit construction.
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OFWs Irritation #8
Walang grills yung windows
ng 2nd flr.
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OFWs Irritation #9
Square bars for balcony
grills should be 12 mm:As found 9mm only
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OFWs Irritation #10
Penetrating crack
from lower left end ofsteel window up to
12" down.
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OFWs Irritation #11
Steel window: Z
bars should be3mm: As found:2mm only
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OFWs Irritation #12
The doors installed areall PVC during theinspection, but as perplan it should be woodendoor panel.
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OFWs Irritation #13
Wall panels have
cracks at firewallarea and division
wall.
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OFWs Irritation #14
Slanting penetrating
crack from upper leftof ceiling to lower
right of floor.
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OFWs Irritation #15
Rain watermarksat the wall.
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OFWs Irritation #16
3 wall panels have
cracks: zocalo wall, T&B division wall
and staircase wall.
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OFWs Irritation #17
Crack at
Staircase wallshaped like letterA.
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OFWs Irritation #18
Second floor PCPs'
thickness wasdowngraded from 4
inches to 3 inches.
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OFWs Irritation #19
We found out that while thetiles were being dismantled,the flooring cement wentwith it which exposed the
soil of the ground.
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OFWs Irritation #20
Floor finish not
levelled, the moundwith a maximum
elevation of 10 mm.
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OFWs Irritation #21
Outside of the unit therewas no gutter anddownspout, again as perplan there should be a
gutter and downspout.
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OFWs Irritation #22
After repair, when we visited itagain ang daming lagpas napintura na sinadyangpinturahan. The repairs is notmade, hindi inayos ang mga
bakbak na pintura sa labas ngbahay like sa balcony.
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What do theEmployees who
want to live nearits work place
says?
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Employees who want to work near its workplace Irritation #1
Problem is the location
of most subdivisionsare mostly at the far
end of the metro manilaarea.
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Employees who want to work near its workplace Irritation #2
Rainwater seepingthrough the steelcasementwindows.
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Employees who want to work near its workplace Irritation #3
Precast walls hindi makinis. Inmost panels bako bako angsurfaces. Maski lagyan ng skimcoat ng Finishing Contractor,hindi kayang habulin ang unevensurfaces.
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Employees who want to work near its workplace Irritation #4
Nabakbak nacement sa
bandangpintuan.
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Employees who want to work near its workplace Irritation #5
Kupas na paint,mukhang luma atdefective angginamit
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Employees who want to work near its workplace Irritation #6
Halos
kinakalawang naang mga PCPconnectors
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Employees who want to work near its workplace Irritation #7
Nung tinesting namin angmga ilaw, meron isa doonna nag-short, pumutok
yung ilaw na nilagay namin
so malamang may leak dinsa bubong, siguro nabasa.
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Employees who want to work near its workplace Irritation #8
All areas withthe water system( kitchen and cr )are leaking!!!
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Employees who want to work near its workplace Irritation #9
Leaks on oneoutlet and main
outlet.
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Employees who want to work near its workplace Irritation #10
Pwede bang baguhin
ang existing policy: Wecannot allow our
buyers to see their unitduring construction.
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What do
Start upFamily says?
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Start-up Family Irritation #1
Naiinis ako kasi
meron pa silangLegal Miscellaneous
fees which costs200K.
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Start-up Family Irritation #2
How true naproblema ang
tubig?
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Start-up Family Irritation #3
Entrance ng subdivisiondito minsan wala ilaw angwaiting shed nung bagolipat nga kami dito wala
guardhouse kelan langnagkaron ng gate.
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Start-up Family Irritation #4
Late delivery of their units,non-compliance with theapproved plan or failure tomake the necessary
repairs to the unit withinreasonable time.
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Start-up Family Irritation #5
Our new refrigerator and airconditioners wont cool, themicrowave oven wont heat up andthe lights dim as if there issomething wrong with youreyesight. It is the undersizedtemporary power & substandardcables are used.
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Start-up Family Irritation #6
I was shocked to see mykitchen counter was builtvery near the side wall andwould not fit a cookingrange.
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Start-up Family Irritation #7
Rusted PCPconnectors andimproper
connection andwelding.
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Start-up Family Irritation #8
One stair step is hollow,and the handrails aresubstandard. The size ofsquare bars must be
12mm, they install8mm.
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Start-up Family Irritation #9
The wall at lavatoryside has 2 parallelvertical penetrating
cracks from ceiling totop of wall tiles.
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Start-up Family Irritation #10
Andrail pipe must
be black iron,and they installed
gi pipe sch.20.
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Start-up Family Irritation #11
Yung ground floor, alon-alon yung tiles. Yung
dalawang CR naman hindibabagsak yung tubig kasi
hindi siya pupunta dun sadrainage.
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Start-up Family Irritation #12
Ang tubig may pinongpino na silt or dumihindi talaga syapwedeng ipanluto galingsa tangke ng provider.
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Start-up Family Irritation #13
Maraming daga,
lamok at langawsa likod bahay.
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Start-up Family Irritation #14
Poor quality of
houses, walangconcern at care sabuyers.
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Start-up Family Irritation #15
Lahat ng policies
nila sila lang angmay advantage.
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Start-up Family Irritation #16
Customer service
na hindinakakatulong.
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Start-up Family Irritation #17
What happened to theregular twice a week
garbage collection?Naiiwan na lang ang mga
basura sa tapat ng mgabahay namin.
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Start-up Family Irritation #18
May kapitbahay kasi kamingayon na seaman and everytime umuuwi siya, mega-inuman and mega-karaokesila until the wee hours of the
morning. Di tuloy kamimakatulog ng maayos.
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Start-up Family Irritation #19
After trying to request forsite inspection several
times and being denied ofit, sumuko na kami. I
have submitted a Notice ofCancellation of Purchase
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Thank You