customer experience - keynote startreverse by andre wiringa

18
www.startreverse.com “Customers will never love a company until its employees love it first.” - Simon Sinek -

Upload: performance-solutions

Post on 21-Jan-2018

85 views

Category:

Leadership & Management


0 download

TRANSCRIPT

Page 1: Customer Experience - Keynote Startreverse by Andre Wiringa

www.startreverse.com

“Customers will never love a company until its employees

love it first.”

- Simon Sinek -

Page 2: Customer Experience - Keynote Startreverse by Andre Wiringa

www.startreverse.com

Page 3: Customer Experience - Keynote Startreverse by Andre Wiringa

love for your brand starts with

love for your people

Page 4: Customer Experience - Keynote Startreverse by Andre Wiringa

WHATBOOK + VIDEOS + WEBSITE

SOURCE OF INSPIRATION

JOURNEY

FAST TRACK TO ENGAGEMENT & BRAND VALUE

MOVEMENT

TOOLS

Page 5: Customer Experience - Keynote Startreverse by Andre Wiringa

GENERATION WHY -> IN SEARCH OF PURPOSE

NO RELEVANCE -> NO SURVIVAL

ENGAGEMENT -> PERFORMANCE -> EXPERIENCE -> BRAND VALUE

PEOPLE ARE THE EXPERIENCE -> EXPERIENCE IS THE MARKETING

WHY

Page 6: Customer Experience - Keynote Startreverse by Andre Wiringa

The 4 p’s of experience stars

Page 7: Customer Experience - Keynote Startreverse by Andre Wiringa

purpose

Page 8: Customer Experience - Keynote Startreverse by Andre Wiringa

people

Page 9: Customer Experience - Keynote Startreverse by Andre Wiringa

promise

Page 10: Customer Experience - Keynote Startreverse by Andre Wiringa

proposition

Page 11: Customer Experience - Keynote Startreverse by Andre Wiringa
Page 12: Customer Experience - Keynote Startreverse by Andre Wiringa

how are you meaningful? what is your purpose?

Page 13: Customer Experience - Keynote Startreverse by Andre Wiringa
Page 14: Customer Experience - Keynote Startreverse by Andre Wiringa

TIME TO THINK EVERSER

Page 15: Customer Experience - Keynote Startreverse by Andre Wiringa

THE GOLDEN CIRCLE

WHYWHY

WHATHOWWHO

Page 16: Customer Experience - Keynote Startreverse by Andre Wiringa

If you hire people who are naturally engaging

and warm, and you allow them to be themselves on the job, they will be naturally warm

and engaging with each other and with customers.

It’s that simple.

Page 17: Customer Experience - Keynote Startreverse by Andre Wiringa

Surprising

Experience Stars

Touching Assisting Recognizing

Page 18: Customer Experience - Keynote Startreverse by Andre Wiringa

give love to

get love