customer experience and job task survey presentation
TRANSCRIPT
Discover
© 2015 | FurstPerson Inc. 2
Identifies skills and capabilities necessary to perform a job proficiently
Overview
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Job Information
Results & Recommendations
Job Analysis Survey
Focus Groups Interviews
Data Analysis
Job Analysis
“Whole Person” Approach
© 2015 | FurstPerson Inc. 5
Audition® Suite: Supervisor, PSMT, sales or Service Simulation that measures multitasking, and other job-specific skills.
1stScribe® Measures writing skill, including punctuation, grammar, and word usage.
1stType® Measures typing speed and errors.
SKILL TO PERFORM
1stScreen® Measures tendency to remain composed, follow rules, and deliver a superior customer experience.
• Achievement • Balance
• Curiosity • Dependability
• Energy • Friendliness
MOTIVATION TO PERFORM
1stSolve® or 1stContact® Measures ability to learn and apply new information quickly and effectively.
ABILITY TO PERFORM
Liberty Mutual
CX
Global Competencies 100%
Job-Specific Competencies
100%
FurstPerson Assessments
100%
Global Summary
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• Job Information • Expert information
• Survey information • Activity information
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Global Results
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