customer development: how to find customers to interview = 14 best ways

19
How to Find Customers to Interview Mike Fishbein, www.mfishbein.com

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From my cust dev video course: http://bit.ly/1bQW22W

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Page 1: Customer Development: How to Find Customers to Interview = 14 Best Ways

How to Find Customers to InterviewMike Fishbein, www.mfishbein.com

Page 2: Customer Development: How to Find Customers to Interview = 14 Best Ways

Why

You might have the best new product idea in the world, but until you find customers, it’s not actually a business.

If you can’t find customers before you have a product, what will you do when you have a product?

Page 3: Customer Development: How to Find Customers to Interview = 14 Best Ways

WhoWho is most strongly affected by the problem you’re solving?

Who would absolutely LOVE this product/service?

Create a profile

Name someone specifically

Page 4: Customer Development: How to Find Customers to Interview = 14 Best Ways

How

Go where they go, online and offline

Most not scalable, sustainable, profitable

Test your riskiest assumption first

Page 5: Customer Development: How to Find Customers to Interview = 14 Best Ways

LinkedIn Groups

Roles, industries, interests, etc.

Page 6: Customer Development: How to Find Customers to Interview = 14 Best Ways

People you know “Hi [their name],

Hope all is well! I'm looking for feedback on a potential product to help with [problem or process]. Given your experience, it would be great to get your feedback.

I don't have a product to sell (yet)...I’m just trying to determine if it's a problem worth solving in the first place.

Could I buy you a coffee next week to ask you a few questions and get your feedback?

Thanks,

[your name]”

Page 7: Customer Development: How to Find Customers to Interview = 14 Best Ways

ReferralsYour network

People you’ve interviewed

“Do you know anyone else who might have this problem that you would feel comfortable introducing me to so I could conduct a similar interview?”

Find people on Facebook or Linkedin and asked shared connections

Page 8: Customer Development: How to Find Customers to Interview = 14 Best Ways

Cold Outreach

Get specificFind their contact information“Hi [their name],

I’m Mike [link to page with my bio]. I'm looking for feedback on a potential product to help with [problem or process]. I came across your LinkedIn profile and it looks like you have a lot of experience with [problem or process], so I was hoping to get your feedback.

I don't have a product to sell (yet)...I’m just trying to determine if it's a problem worth solving in the first place.

Could I ask you a few questions and get your feedback over a fifteen minute phone call?

Thanks,

[your name]”

Page 9: Customer Development: How to Find Customers to Interview = 14 Best Ways

Meetup.com

Go to eventsReach out to organizersPost on message board

Page 10: Customer Development: How to Find Customers to Interview = 14 Best Ways

Conferences and Events

Especially if enterprise

Page 11: Customer Development: How to Find Customers to Interview = 14 Best Ways

Craigslist

Respond to postsCreate posts

Page 12: Customer Development: How to Find Customers to Interview = 14 Best Ways

Twitter

Hashtags, phrases

Page 13: Customer Development: How to Find Customers to Interview = 14 Best Ways

Facebook

Search

Groups

Ads

Page 14: Customer Development: How to Find Customers to Interview = 14 Best Ways

Blog

Create relevant and valuable content

Can be sustainable customer acquisition

Can be your MVP

Page 15: Customer Development: How to Find Customers to Interview = 14 Best Ways

Offline Paper Handouts

Coffee shops, gyms, streets, etc

Page 16: Customer Development: How to Find Customers to Interview = 14 Best Ways

Kickstarter

Large user base

Validation and $

Page 17: Customer Development: How to Find Customers to Interview = 14 Best Ways

Hit the streets

Neighborhoods

Stores

Events

Page 18: Customer Development: How to Find Customers to Interview = 14 Best Ways

Quora

Reviews

Relevant questionsReach out

Page 19: Customer Development: How to Find Customers to Interview = 14 Best Ways

To Learn More About Cust Dev...

Video CourseUdemy (http://bit.ly/1bQW22W)

My Book Amazon (http://amzn.to/1cusVFt)

Questions?www.twitter.com/mfishbein

Good luck validating!