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Delhi Network Customer CharterAnalysis

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Analysis

Customer moving from a goodcoverage area into poor coveragearea like from Central Connaught

place into Metro station with nocoverage.

Drive test to be done for drill downby and corrections implemented by25th August.

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Border BTS contribution to Call Drops

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Call Drops on Account of Border BTS

15% of the call drops are from borderBTS.

The call drops are high as the Delhi

has huge boundary with Haryanaand UP.

Calls get dropped on moving into

another circle.Actions :These calls should not be part of

charter as this is due to customerbehavior and not covera e issue.

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Dense Vegetation BTS contribution to Call Drops

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Total Customer Effected due to Call Drops

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Total BTS contributing to Total Call Drops

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Customer Base analysis

Top 35 customers have beenidentified who faced the most calldrops in last 15 days.

Actions:JE visiting the customer premises to

check for coverage and isolate

device issue

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