customer case study – retail wine retailer grows success with a … · 2019-07-29 · customer...
TRANSCRIPT
Our customerThis Napa Valley wine retailer grew from a small operation to an advanced winery with a state-of-the-art facility and exceptional grapes, becoming one of the leaders in the industry.
How we helpedRackspace Application Services; Salesforce Customer Success Platform; Sales Cloud and Pardot
The obstacles they facedThe winery struggled to track responses to email campaigns, could not calculate ROI, and lacked a central system for storing and monitoring its sales-to-order process.
What we achieved togetherNow the winery easily tracks email responses, calculates ROI, and centrally stores and monitors its sales-to-order process. Early results included $550K+ in orders within 48 hours.
Customer Case Study – Retail
Wine retailer grows success with a robust marketing platform Using an optimized Salesforce platform, this wine maker tracks customer touch points, interactions, conversions and lifetime values for a clear picture of its marketing effectiveness.