curs management abi 2014.pptx
TRANSCRIPT
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Lector: Simona Vlad
0720535253
E-mail:
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REGULI ale C,S,L,!
%. +e "una voie si cu "un simt
2. +uul din lam/a # *, detinem
3. eteta vs 'ratament
&. Sala de 1itness
5. Claonatul inter4is
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Ce vom invata asta4i:Ce inseamna managementul e6cient al
activitatii si care sunt com/onentele sale
E6cienta si roductivitate 8'ime
(anagement 9
Clienti oca4ionali Clienti 6deli
8 (anagementul Comunicarii9
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'ime (anagement (anagementul Comunicarii
(anagement E6cient
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(anagementul e6cient tine de a"ilitatea "roerului imo"iliar de
a-si
; L$*!1!C$ ; ) lunare> anuale9 cu sco/ul de a crea simentine o a"ordare care sa-i /ermita atingerea o"iectivelor
im/use si /ersonale 8neim/use ieraric9.
(anagementul e6cient se "a4ea4a /e:
roductivitate 8B$*!9 'ime (anagement
)rgani4are E6cienta
8+,(,L catre B$*!9
(anagementul Comunicarii 8sau cum trans?ormam clientii
oca4ionali in clienti 6deli 8EC)($*+$!99
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(anagement E6cient
'ime(anagement
(anagementul comunicarii
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Listarea activitatilor 8')-+) L!S'9
Ca?ea Consultare B+ Selectare /ro/rietati Contactare /ro/rietari
u"licare (ailuri 8o?erte> ras/unsuri diverse> de incal4ire> etc9 $ctuali4are B+'ele?oane diverse (asa 1otogra6i /ro/rietati
Sociali4are 8tigara cu colegii> diverse discutii> 1B> mess> etc9 Vi4ionari Sedinte *otariat 8 La cat mai multe 9 etc
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Cadranul lui Ste/en Cove A Cadranul rioritatilor
, mess> etc
+iverse activitaticonsumatoare de tim/ +aca /ot> le deleg
I I
I
III IV
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)rgani4area agendei 4ilnice
')-+) List rioriti4are
)rgani4are in ?unctiede "ioritmul /ro/riu
Scelet 4ilnicde activitati
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(anagement E6cient
'ime (anagement
(anagementul Comunicarii
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rintr-un management al comunicariie6cient
- Evidenta intalnirilor "roer-client- Evidenta discutiilor "roer-client- Email- 1ise ale /ro/rietatilor /re4entate> inmanate cu diverseoca4ii 8de /re?erat du/a vi4ionare9-
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Comunicarea cu clientul poate f:
- Directa: intalniri> tele?oane> discutii ?ace-to-?acesau vor"esc cu clientul> etc.
sau
- Indirecta: mailuri> ere>o?erte transmise su"diverse ?orme> etc
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Este ?oarte im/ortanta
Li/sa ei duce cu siguranta la esecul tran4actiei
're"uie reali4ata /e tot /arcursul relatiei cu
clientul oate ?ace di?erenta intre o tran4actie esuata si
una inceiata cu succes
!nseamna im/licare iar im/licarea /lace clientilor
Oamenilor nu le pasa de cat de multe stitivor sastie cat de mult va pasa!
Comunicarea INDIRECTA
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Comunicarea Directa
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Va multumesc pentruparticipare!