curriculum vitae updated
TRANSCRIPT
Curriculum Vitae
N. Thompson
8912150049086
P.O. Box 166672
Brackendowns
Alberton
1454
083 645 9990
Dear Sir/Madam
I am pleased to have the opportunity to apply for a position, matching my skills and qualifications, with your company.
I have enclosed my CV to support my application. In it you will see that I would bring some important skills to the position, including:
People and communication skills Hard and loyal worker Innovation / Creativity Tourism management knowledge Practical knowledge in the industry
I understand that you do employ people with my background, which include a BCOM Tourism Management and Recreation and just finished HONSBCOM in Tourism management, and thought that you might be interested in my application. I am familiar with cultural diverse environments and know the challenges are great and I believe that I have the necessary drive, innovation and passion to add value to the company.
I am looking for a new challenge in my career and I believe that my acquired knowledge and skills can benefit the company.
I would enjoy discussing with you the opportunity of working for your company and how my skills are suited for the position.
I would be pleased to attend an interview with you and look forward to hearing from you in this respect.
Yours sincerely
Nerine Thompson
Curriculum Vitae – Nerine ThompsonP.O. Box 166672BrackendownsAlberton1454083 645 [email protected]
Personal detailsID number: 8912150049086Date of birth: 15 December 1989Gender: FemaleMarital status: SingleNationality: SA CitizenLanguages: English, AfrikaansFully Bilingual: YesCriminal Offences: NoneHealth: Excellent Driver’s license: Yes, Code B (own transport)
ObjectiveI want to make the business I work for, better and more profitable using my tourism management skills. I want to expand my knowledge in the practical field to be of value to this company.
Educational BackgroundTertiary education
Degree in BCOM Tourism Management and Recreation
Institution: North-West University Potchefstroom campusDegree: BCOM Tourism Management and RecreationPrimary Subjects: Tourism Management and RecreationDate of completion: 1 December 2011Degree attached.
Tertiary education Degree in HONSBCOM in Tourism management
Institution: North-West University Potchefstroom campusDegree: HONSBCOM in Tourism managementPrimary Subjects: TourismDate of completion: 9 November 2012Degree attached
Secondary education
School: Marais Viljoen High school (2004-2008)
Highest Standard Passed: Matriculated with one distinction Date of completion: 12 November 2008Matrix certificate attachedSubjects:AfrikaansEnglishMathematicsComputer StudiesBusiness ManagementEconomicsExtramural activities:Ballet and Spanish dancing
Leisure interestsSocial: Going out with friends, spending time with family and enjoying myself.Hobbies: Scrapbooking, dancing and attending theatre productions.
Relevant experienceJob Title Month/Year Student July 2011
Employer: PricewaterhouseCoopers Inc SandtonAcquired skills:Using Microsoft Excel Software.Using Microsoft WordUsing Microsoft Power PointDiverse culture skills.Length at work: It was part of the marketing subject in the university to work at a company’s marketing department for a week.Job Title Month/YearStudent 2011
Employer: PUK Sports village PotchefstroomAcquired skills:ReceptionHousekeepingBanquetingRestaurantKitchenLength at work: It was part of the food and beverage management subject in the university to work at PUK Sports Village for four weeks.Reference attached.
Job Title Month/YearFront of House (Reservations and Reception)2012-2013Employer: Lone Creek River Lodge (5 Star Hotel) Sabie Mpumalanga
Acquired skills:Front Of House DutiesWelcome of guests on arrival, checking in of guest and the walk through of the T’s & C’s
of the company as well as checking out of guest on departure.Assisting guests on departure, promoting a future stay at the lodge.Looking after the well being of the guests.
Receptionist DutiesFollow up on reservations and confirmationsAnswering and replying on phone callsSending and replying on emails.End Of Day (daily cash up, nightly billing, working with SpeedPoint services, cash- calculations, settlements of bills)Typing and filing of documentation and basic requirementsSales in and around the whole propertyReservations-INNKEEPER (point of sale programme)Booking of groups, individual bookings, provisional bookings as well as tour operating company bookings, as well as Nightsbridge confirmations, GROUPON Settlements, transacting of payments for accommodation, restaurant and bar, nightly billing and cash-up.Coordinating and managing of Housekeeping duties according to guest requirements.
Food and Beverage -Booking of Restaurant coversLayout of tables according to bookings for breakfast and dinner,Hosting responsibilities:Serving of guest in a professional mannerControl of service quality, food standards and professionalismBar duties, including drinks and billing via Restaurateur(point of sale)Assisting guests with complaints and solving problems
Running of events and organising offunctions:
Wedding 54paxChristmas Lunch 23paxNew Years Dinner 19pax
Responsible for the decor of the VenueAssisting with the development of new Wedding PackagesPhoning for quotes of wedding package itemsMaking quotations and sending information on weddings packages to prospective newly Weds.Advising and marketing of the company in and around SabieLength at work: It is a 3 month probation period from end of November 2012 to end of February 2013.
Job Title Month/YearConference Consultant 2013-2015 Employer: XL Nexus Travel
Acquired skills:Conference Consultant:As a conference consultant I had to work with several government departments, I had to arrange all meetings, conferences and events for them throughout the year.
I have the responsibility to getting all relevant information form the client in order to request for quotations from venues. To receive these specifications, a client will phone or email you they would like to do a conference/event I need to send them the conference booking form or events booking form depending on the client’s specification.
After receiving all necessary information,from which province, how many delegates will be attending the conference or event, if accommodation is need, if any dietary requirements are required. I will then send out a request to the venue, this request will have all information that the client needs during their conference or event. Depending on the client I will get three quotes or more from the venues. Each quote that is received needs to retype on the company’s letterhead plus service fee and this will be the travel estimate. The client will only receive the travel estimate and not this physical quotation from the hotel. After client received all three quotes they will go through their internal process in getting approval for the conference or event.
Client will send an email that specify which venue they would like to confirm for their booking, I always advise my clients that it is only a quotation and hotel’s works on first come first serve basis, so with their confirmation I will phone the hotel check if the quotation is still available soon as the hotel advise that this is available telephonically, I will send an email confirming the booking and requesting for a contract, function sheet, map and directions and name of the conference venue. The hotel will forward these documents and the client will sign this and send this back. I will forward all necessary documents to the hotel including rooming list if accommodation is required.
With confirming a venue the client will forward an purchase order, this purchase order will be used to issue the voucher, without the order I cannot do payment to the hotel. I issue voucher on the programme – QuickTrav.
I need to submit for payment for all booking this depends on if the we have an account facility or a prepayment with the supplier. When it is an account facility I need to submit the tax invoice, voucher and order to our accounts department for process.
When the supplier is a prepayment I need to submit a pro-forma tax invoice, voucher and order to the prepayments department so that they can process payment, soon as I receive the proof of payment I need to forward this to the hotel.
Day before the conference or event will take place I will send an afterhours email to my afterhours team informing them of the booking, in order if the client or venue phones
afterhours they will be able to assist and be aware of this booking.
During the conference or event I will follow up with the hotel to see if everything is in order and that client is still happy.
After the booking I will follow up with the venue checking if there were any extras and if this has been signed by the authorizer. I will also follow up with venue to check how everything went from their side. Then I need to follow up on the client how the conference or event went and to rate my service.
When I do an event for the departments I forward our events booking form and help the client choose a colour scheme and how the centre pieces and décor can look like for their function. This is a lot more detailed due to all the décor that is required for this bookings.
QuickTrav:Issuing of vouchers for accommodation, shuttle, meals & conference. Voiding vouchersAmending vouchers
Reports:I have a daily report that I need to submit to my afterhours team and managers, this is an excel spreadsheet that will indicate the department name, the end-user, what quotes I have received, if I received all quotations and if the client has confirmed the venue with the value of the booking.
I need to submit each month a monthly report that indicated all the conferences and events I have done with which department, venue, voucher number, number or delegates, value of the booking and if the booking is commissionable or not. With the month end report I need to submit a client report this report will indicate if the client cancelled, postponed or confirmed a booking. This will also indicate if there were any problems in the booking or if the client was happy with everything.
Developments & Improvements:I have help improved the conference booking form for the clients in order to be more clear on the form then a back and forth on emails not understanding each other. I have developed an events booking form with one of my colleagues for any events for the departments from gala dinners, award ceremonies and year end functions.
We as a conference team then develop a data basis with all the venues we have used in the pasted in all 9 provinces which is a growing data basis. I have kept track on our performance for conference and draw up a graph with all the conference for each department we have worked with. This helped us identify the department that does the most functions/conference a year. By developing this we as a team can prepare for the months that are hectic.
Skills:Communication skills in emails & telephonically Handling the workload
Problem Solving
Awards:I have won two awards at XL Nexus Travel:Office/Department of the year award for conferencing - 2013You make us proud award – 2013XL Achiever Award – 2014Service Excellence Award - 2014
Length at work: Started 6 April 2013 – 19 June 2015
Job Title Month/YearBanqueting Coordinator 22 June -21 August 2015Employer: The Capital Empire Hotel
Acquired skills:DUTIES AND RESPONSIBILITIES
You shall undertake all duties, functions and responsibilities normally associated with the position of a Banqueting Coordinator, and such other instructions, duties, functions and responsibilities as may be allocated to you from time to time.
You shall exercise all such powers and perform all such duties (not being duties inappropriate to your status) in relation to the business of the Company or any Associated Company as may from time to time be vested in or assigned to you by the Members of the Company.
You shall comply with all reasonable directions from time to time given to you by the Company and with all rules and regulations from time to time laid down by the Company concerning its employees.
You shall at all times faithfully, promptly and punctually carry out and perform all your duties, including such duties as may conform with your position, be they delegated or assigned to you.
After consultation with you, the Company may in its sole discretion, amend your duties and responsibilities from time to time.
Without detracting from the generality of the above, you will be required to amongst others fulfil the following obligations and perform the following functions and duties:
You will be issued with a job description outlining the basic requirements of the position; which may be amended from time to time;
Protel:Booking provisional conferences and accommodation Confirming bookings Cancelling Bookings Inserting all information regarding the booking. Printing out weekly schedule for banqueting supervisor Printing meals and dietary requirements for kitchen
Reports:There is one general report for all banqueting staff, sales and managers to view all bookings. I had to update this report every day to ensure that all bookings are up to date. This will require the following –
Client Date Pax Booking amount Is it a request, confirmed or cancelled booking If cancelled you need to advise the reason for this
Skills:Communication skills in emails, telephonically and in personHandling the workloadProblem Solving Doing site inspections with clients of the hotel
Length at work: Started 22 June -21 August 2015
Job Title Month/YearSales and Marketing Administrator 2015 (Currently working)Employer: XL Nexus Travel
Acquired skills:Sales and Marketing Administrator Maintain Customer Relations Customer Relationship building and enhancing Calling on clients Promoting all Nexus Travel products Identify opportunities to create excellent customer serviceAttending management meeting when required Brand ambassador developmentAttending of staff wellness functions Attending of Nexus training interventions as required Ongoing development of Tourism knowledge through product and site trainingOrganise corporate teambuilding events Assist with the conferencing events as and when required Assist with conferencing department Office projects Add hoc
Organising internal and external Nexus events – Internal
o All celebration for example, Valentine’s Day, Easter, Youth day ect.o Wellness day – involving our medical aid – Discovery to come to the office
for onsite testing, involving staff in competitions o Cancer awareness – for staff and clients
o Staff day once a year o Year end Function
External o Client events at sponsored venues for lunch/breakfast o Nexus Golf days for suppliers and clientso Organizing suppliers to be involved in the watering holes for golf day o Organizing clients to play a 4 ball with our directors and Sales team.
Developments & Improvements (Projects):iConferenceI have been involved in a website for a few years now – end of 2015 we decided to revamp the website, this has been done by end of 2015. 2016 we decided to improve and take iConference to the next level.
We have developed a online booking tool for client and consultant. Advantages all documents are stored in one place for the one booking. It has a details booking form, helps you keep track of your budget, can send invitations, keep track of RSVP’s, manage you conference from start to finish.
Nexus Intranet I have been involved in the development of our internal intranet for staff. I have been assisting in the development, identifying errors, and making suggestions for the intranet.
TenderAttended a tender briefing and assisted with a Conference Tender submission. Had to compile all documents as per requirements
Skills:Communication skills in emails & telephonically Handling the workloadProblem Solving
Awards:I have won two awards at XL Nexus Travel:Office/Department of the year award for conferencing - 2013You make us proud award – 2013XL Achiever Award – 2014Service Excellence Award - 2014
Length at work: Started 24 August 2015 - current
Leadership experiencePrefect in Primary school.Leader during group activities.
Taking charge during group projects.Had to take control of the wedding to make sure it was a success.Handling VIP’s of the government departments (Minister’s, CEO’s ect)
Computer skillsMicrosoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Picture Manager, Quictrav.
Community involvementIn 2010participated in Miss Tourismand helped the ES Le Grange charity projectIn 2011 participated in Miss Tourism and helped the ES Le Grange charity projectIn 2012 organized Miss Tourism and all the profit (R20 000) that was made during this event went to NG welsyn.
Interests I enjoy travelling across the world. Spending time with family and friends. I enjoy recreational activities. Working with people. Organizing all kinds of events.
References:
Name: Dr. Stefan KrugerCompany: School for Business Management and TourismTelephone: 018 2991401 E-mail: [email protected]
Name: Miss E.F. VenterCompany: PricewaterhouseCoopers Inc Telephone: 0795284817E-mail: [email protected]
Name: Deirdre’ BothaCompany: Lone Creek River LodgeTelephone: 082 491 8015E-mail: [email protected]
