CURRICULUM VITAE

Fien Desmet

Date and Place of Birth: 13.08.1986, BelgiumAddress: Rua da Bela Vista à Lapa n11, 2º andar, 1200-612 Lisboa

Email: fiendesmet22@gmail.comMobile phone: 938523551

Skype account: fien.desmet

PROFISSIONAL EXPERIENCE

2013 - present BO Operations Specialist at Helpdesk Accounts payable department, Solvay Business Services, Carnaxide, Portugal

Key objectives

Back-up for teamleader (Manage workload distribution) Induction training of new team members Assistance in technical support to other team members Liaise disputes and pro-active actions towards suppliers and local contacts

2011 - 2013 BO Process operator at Contact Center Accounts payable department, Solvay Shared Services, Carnaxide, Portugal(10/2012; promotion to Senior process operator)

2010 - 2011 Teleoperator at the airline company IBERIA, Sitel IbericaTeleservices, Lisbon,

Portugal

2008 Catering , ISS Belgium, Vilvoorde, Belgium (Weekend Job )

2008 Cashier in AllBio, Biological store , Randstadt, St.-Katelijne-Waver, Belgium (Student job )

2005-2008 Monitor during Sport Camps De Nekker Recreation Centre , Mechelen, Belgium

EDUCATION

2009-2010 Course: Master in Political Sciences (Specialisation; International Politics)Institution: University of GhentErasmus (6 months) Universidade Nova, LisboaAll courses concluded, Master Dissertation not concluded

2008-2009 Course: Transition to Master in Political Sciences (Specialisation; International Politics)Institution: University of Ghent

Year of Graduation: 2009

2004-2007 Course: Bachelor of Social work Interships:- 2nd year : MJA Brussels, Responsible for International Exchange

programme (2 months)-3th year: International Intership (Cascais - Portugal): Rota Jovem,

Responsible for the organsation of European Voluntary Service and International Exchanges

Institution: EHSAL Brussels – HUB BrusselsYear of Graduation : 2007

LANGUAGE SKILLS

Language / A1 A2 B1 B2 C1 C2 Native languag

Levels

e

BeginnerElementar

y Intermediate Vantage AdvancedProficienc

y

Dutch XEnglish XFrench XPortuguese  XSpanish XGerman X

PROFESSIONAL AND OTHER QUALIFICATIONS

Course of Train the trainers at Solvay Business Services (Portugal)Course of Business French B2 and Spanis A1 at Solvay Business Services (Portugal)Course of SAP system for Accounting at Solvay Business Services (Portugal) – continuous developmentCourse of Amadeus at Action (Portugal) – Marketing Telefónico e Rede de Vendas, S.A.Certification in Animation (Belgium)Certification in Typing (Belgium)5 years experience as leader in the Scouts (Belgium)