current anaysis european ict trends april 2011 ver 2
DESCRIPTION
Combining research produced across the Business Networks and IT Services group in Q1 2011TRANSCRIPT
© Current Analysis Inc. All rights reserved.Washington DC / London / Paris
Outsmart Your Competitors
April, 2011
Presented by:
Bernt Ostergaard & Sandra O’BoyleBusiness Networks & IT Services
European ICT Competitive Landscape
2011 Service Overview
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Overview
Market Trends and Drivers in ICT Services
Competitive Landscape Overview
Insight on Data Centre Services
Insight on Managed Workspace Services
Insight on UCC Services
Insight on Network Services
Recommendations & Take-Aways
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Trends and Drivers in ICT Services
Telco revenues shifting to value-add solutions – not in transport
Disconnect between cloud vision & reality Continued Telco-IT Convergence Vertical solutions to address customers’ business KPIs VDI in workspace management market will grow with
virtualization and cloud adoption in medium term Consumerization of IT, most evident in mobility Identity and device management is core requirement Everything as a service; pay as you go models Security with everything
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Company Financial stability
Workspace UCC Data Center & Cloud
Network
Atos Origin
BT
Capgemini
COLT
Dimension Data
Getronics
OBS
T-Systems
Verizon Business
Vodafone
Competitive Capabilities & Momentum – Current Analysis View
Green: Market threatening Yellow: Competitive Red: Weakness
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Data Centre Competition From BT, T-Systems, IBM & HP
BT: Manages 2,400 customer platforms across Europe. Manages 26,000 servers across 45 customer-facing data centres w. 900 DC ops staff.
HP: 12 strategic DCs WW (equivalent to Tier 3 plus) and in total manages 180 data centers worldwide dedicated/shared facilities.
IBM: market leader in on-demand computing supports 250 customers in multi-apps environments (SAP, PeopleSoft, Ariba, Siebel, PTC and Oracle)
T-Systems: First Euro SI to offer Dynamic Infrastructure Services for SAP – supports nearly 600,000 on-demand users. DCs across 80 cities (including US, South Africa and Asia Pacific and 11 European countries
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Data Centre Competition From BT, T-Systems, IBM & HP
IBM & HP excel
T-Systems can match them on performance
BT has enhanced Virtual Data Centre IaaS offer, now offers VDC Private, and is available in the UK, Benelux, France, Germany, Italy, Spain, Ireland and Brazil
For further details please see: Data Center Services: Transformation in the Cloud Era http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?
rid=79515
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Competitive Positioning: Managed Workspace Services
Sub-categories Asset Mgmt
Cloud Security
Service level mgmt
Service Delivery & support
Additional Services
Pricing Strategy
Atos Adaptive Workplace
CSC End User Svcs
Fujitsu Managed Workplace
Getronics FRW
HP Workspace MgMt
IBM End User Svcs
Green: Market threatening Yellow: Competitive Red: Weakness
More details in: Workspace Management Overview: Wired to Mobility and the Cloudhttp://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=79407
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Competitive Positioning: UCC Services
Types of UCC Services Offered
Overall Capabi-lities & Strategy
Customer Inter-action
Geo-graphic Reach
Vendor Plat-forms
Apps & Software
Partner-ships, Certifi-cations
Dedicated UCC Personnel
Atos Origin
DiData
Getronics
HP
IBM
T-Systems
Green: Market threatening Yellow: Competitive Red: Weakness
More details in: IBM Global Services Unified Communications http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=54043
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Data WAN: Evolutionary Drivers
Resilience and diverse routes for mission-critical applications
Enabling enterprises to move applications, computing power, and data storage into private and public cloud environments
Super-fast networks for latency sensitive applications and financial services = move to Ethernet
Read the Report: Global Data WAN Product Assessment Update http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=79517 Report Date: March 30, 2011 Analyst: Stradling, Joel
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CA Global Network Tracker: Ethernet VPLS
Check out the Global Network Tracker on http://www.currentanalysis.com/markets/gnt/
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Recommendations & Take-Aways
Link Service Tariffs to Business Value as customer focus on their KPIs rather than carriers’ SLAs
Link Workspace Management, VDI and UCC more integrated service roadmaps and marketing and highlight joint value proposition.
Prioritize Enterprise Mobility “The iPhone Effect” and the Consumerization of IT, device management and mobility as Business Process Transformation
Formulate Solutions to Defined Vertical Business Needs using industry forums to ensure customer buy–in
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Recommendations & Take-Aways
UCC: ensure sophisticated mobile management and policy management for social networks
Develop Managed Security ‘Packages’: DLP, SIEM, GRC etc.
Assemble Eco-system Partners: to provide richer, flexible end-to-end solutions including applications/dedicated company apps stores
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Thank you
Bernt OstergaardResearch Director, IT [email protected]: +45 445 50 51 83Twitter: bostergaard
Sandra O’BoyleService Director, [email protected]: +31 203200411
Washington, D.C.21335 Signal Hill Plaza, Suite 200Sterling, VA 20164, United StatesPhone +1 703 404 9200Toll free 877 787 8947Fax +1 703 404 9300
Paris, FranceBureaux de Sèvres - 2, rue Troyon92316 Sevres Cedex, FrancePhone +33 (0) 1 41 14 83 15Outsmart Your Competitors