culture shift at the fps social security in belgium
DESCRIPTION
This presentation explains the culture shift at the FPS Social Security in Belgium towards a new way of work (working no matter where, when and how).TRANSCRIPT
Presentation by Frank Van Massenhove (@FVMAS) and Tom Auwers (@tauwers)
What What waswas the the biggestbiggest
problemproblem ofof ourour
FPSFPS??at that at that timetime
No No strategicstrategic
goals
No No processesprocesses
Huge risks
No time for strategic change
3yearsthe risks
to wipe out
3yearsprocesses
to build up
What What isis the the biggestbiggest
problemproblem ofof ourour
FPSFPS??
nu
HowHow do do wewe
the the peoplepeoplewewe
needneed??findfind
DemographyDemography
Competencies
legalsociological economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies
legalsociological economicactuarial
socio-economicaldemographic
pedagogiccommunicational
technological
competencies+
languages
how did we how did we findfindBefore,Before,the the peoplepeople
weweneededneeded?
Employment securityState pensions
How
sexy employer
become to
? a
culture,
it’s
stupid the
!
Me
My life
Where do you work?
When do you work?
How do you work?
Where??
work atat home home at work
(Nearly)
work at home caneveryone
TheTheworkwork mustmust
servantservantthe the civilcivil follow
Complete Complete digitaldigital files
from application till electronic signature
Complete Complete digitaldigital files
Where?
work atat home home at work
InIn our our FPSFPS nearlynearly
everythingeverything measured isis
……eveneven thethe CEO’sCEO’s
officeoffice
50 m2
Price per square meter per year
270 euro
13.500 euro a year
3% of his time
The higherhigher in thein the hierarchicalhierarchical
structurestructure
you areyou are
thethebiggerbiggeris your
office
The higherhigher in thein the hierarchicalhierarchical
structurestructure
you areyou are
and
the lesslessyouare
present
thethebiggerbiggeris your
office
The higherhigher
hierarchicalhierarchicalstructurestructure
you areyou are in thein the
boss function Can a
?without an office
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has nothingnothing
The The placeplace in which in which wewe
with with hierarchy hierarchy
to do
Answer e-mailsAnswer e-mailsAnalyze casesAnalyze casesHold meetingsHold meetings
Concentrate oneselfConcentrate oneselfHave confidential interviewsHave confidential interviews
Drink coffeeDrink coffee
has has everythingeverything
The The placeplace in which in which wewe
with with activityactivity
workwork
e-mailsAnswering
is possible here
but also at home
casesAnalyzing
is possible here
but also at home
meetingsHolding
is possible here
but also at home
coffeeDrinking
everywhere here
and also at home
and…om redenen om redenen van pr ivacy van pr ivacy verboden verboden
te betredente betreden
havingconfidential meetings
?
AA difficultdifficultmeeting will bewill be
preferablepreferable hereheldheld
A nice
meeting will bewill be
preferablepreferable hereheldheld
confidential
InIn our our FPSFPS everythingeverything measured isis
nearlynearly
Monday Tuesday Wednesday Thursday Friday
January february march april mai june july august september october november december
6 o’clock 7 o’clock 8 o’clock 9 o’clock 10 o’clock 11 o’clock 12 o’clock 13 o’clock 14 o’clock 15 o’clock 16 o’clock 17 o’clock 18 o’clock 19 o’clock 20 o’clock
never more than
54% at their desk
This is
mine
Clean desk
the taxpayer
for all that who pays
no doubt
Andmister,
? that is !
tell us now
70% office space
70% office space6 million euroevery yearevery year
70% office space6 million euroevery yearevery year
new environment10 million euroonly once
it’s onlypaper
When?
Does the timeclock
happy
? make
You will reach
the results
agreed upon.
Quantity Quality Attitude
Whatbosses
do wewant ?
kind of
ideas
think about what your people
crazy
Andmister,
these
?tell us now
Benchmark per domein
,00
2,00
4,00
6,00
8,00Jobinhoud
Arbeidsomstandigheden
Doorgroeimogelijkheden
Organisatiecultuur
Relatie met de directe leidinggevende
Communicatie
FOD SZ
benchmark
benchmark benchmark together with together with 88 federalfederal organizations organizations
Our people do nearly
all by themselves
183 NoVo people
15 consultants
NoVo organisation
Infrastructure &Dynamic office
Culture shift & Result orientation
Digitalisation &Mobility of work
Customer orientation
Communication &Cooperation
Program management
Intern
NoVoResultEx
tern
Intern
NoVoDO
Exte
rn
Intern
NoVODIG
Exte
rn
Intern
NoVoClient
Exte
rn
Intern
NoVoCom
Exte
rnICT
P&O
Budget
Logistics
Comm
PMO
CEO
Steering commitee
And tell us now what
Belgian citizens can do with all these
crazy ideas,
mister ?
We reach more
than the results
agreed upon
productivity
Ask Graydon
90%90%
-78%-78%
- 80%
Control doesdoes notnotourourcultureculture
CommandCommand&&
belong tobelong to
trusttrustrespectrespect &&
