culture change at herefordshire council | ben proctor | july 2014
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Presentation on culture change at Herefordshire Council with regards to focusing on users. Presented by Ben Proctor, Head of web and comms, at the Four-in-One Hot Topic Day in Leeds on 28 July 2014.TRANSCRIPT
Culture change at Herefordshire CouncilBen ProctorHead of web and comms @[email protected]
Also
Trainer and consultant @[email protected]
But first...
https://flic.kr/p/6eYfLW
...visit Herefordshire.
Culture change case study“North Shropshire District Council has improved significantly since its last Comprehensive Performance Assessment and is now a good council.
A strong performance culture has been developed.
The Council is well run and well managed. Decision making is timely, transparent and effective, and the whole Council works as a team.”
(Audit Commission 2008)
https://flic.kr/p/XX74C
Culture is...
...what we do round here.https://flic.kr/p/7GGfUM
Need for rapid improvement (e.g. Children’s Safeguarding)
Focus on getting the money out (also quickly)
Leadership values practical actions over vision statements
What we bring
is what we do round here.
Focus on users
Do the right thing
Do the thing right
We want it Friday not perfect
Culture change at Herefordshire CouncilBen ProctorHead of web and comms @[email protected]
Also
Trainer and consultant @[email protected]