cultivating a culture of success · marketing/advertising website management student support...
TRANSCRIPT
![Page 1: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/1.jpg)
Cultivating a Culture of Success
A USG Collaborative Program
![Page 2: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/2.jpg)
Session Outline
• eCore Foundations
• Enrollment
• Retention– The eCore Student Success Model (SSM)
• Completion/Measuring Success
![Page 3: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/3.jpg)
eCore Foundations
Complete College Georgia
eMajor
Traditional College Student
Adult Learner
Joint/Dual & Home School
Military
![Page 4: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/4.jpg)
eCore Historical Context
• First & largest online collaborative in Georgia
• Began in 2000
• Core curriculum online
• Successful model for Georgia and beyond
• More than 61,000 course enrollments since 2000
• Currently comprised of 14 affiliates
eCore Foundations
![Page 5: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/5.jpg)
Fourteen Affiliate Institutions
eCore Foundations
![Page 6: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/6.jpg)
Administrative Functional Areas
• Enrollment
• Curriculum & Instruction
• Registration & INGRESS Administration
• Student Success and Engagement• Testing & Textbooks
• Marketing & Communications
eCore Foundations
![Page 7: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/7.jpg)
Shared Administrative Services
eCore admin supports both programs for:
Marketing/Advertising
Website Management
Student Support Services
Instructional Design
Faculty Certifications &
Support
Textbook Management
Testing Coordination
Instructional Design Support
Faculty Certifications &
Support
Textbook Management
Affiliate Recruitment/
Program Development
Administrative Offices at University of West
Georgia
Administrative Offices at Valdosta State
University
![Page 8: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/8.jpg)
Enrollment
eCore Courses
Working harmoniously with affiliate institutions to meet enrollment needs for student populations.
Courses offered by Institution
![Page 9: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/9.jpg)
Helping you meet student needs
Enrollment
• Meet demand for high need classes to avoid bottlenecks
• Increased options for students Online Delivery, Short & Full Sessions
• Financial savings to studentsDecreased Tuition Rate, Open Education Resources (OER)
• Tap into special populations to increase enrollment
Adult Learners, Military, and Joint/Dual
![Page 10: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/10.jpg)
Board of Regents Resolution
Enrollment
“WHEREAS, The Board of Regents of the University System of Georgia is committed to Georgia’s Higher Education College Completion Plan;
THEREFORE, BE IT RESOLVED that the BOR strongly supports making all eCore online general education offerings available to students at all USG comprehensive universities, state universities, and state colleges;”
System-wide availability in Fall 2015
![Page 11: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/11.jpg)
Retention
![Page 12: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/12.jpg)
Retention Support for Institutions
• Students stay at affiliate institutions-During summer semesters-When needed courses aren’t offered- When life situations change
• Enhance established student support services-eCore SSM-eCore Tutoring Services
Retention
![Page 13: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/13.jpg)
eCore Student Success Model (SSM)
• Single most important component of eCore
• Most time intensive, but scalable with size of eCore
• Engages in a relentless pursuit of successful course completion
• Utilizes uncommon practices that are “intrusive”
eCore’s SSM has been recognized by several outside agencies:Education Sector
Atlanta Journal Constitution
US News & World Report
Retention
![Page 14: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/14.jpg)
Pre-emptive Support
Retention
• Liaison at each affiliate campus
• Gated registration (introduction quiz)
• eCore/eMajor Connections tutorial courses
• “Welcome” emails
• Outbound pre-emptive calls
• Mandatory attendance quiz (eCore)
SSM services provided for both eCore & eMajor Collaborative Programs
![Page 15: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/15.jpg)
In-Course Support
Retention
• Fully staffed eCore helpdesk**6,347 inbound calls in FY 2014**
• Tutoring servicesSmarthinking, Embedded Tutors
• Galileo library services
• Weekly email outreach
• Instructor reported student intervention (SEADS)
• Course-specific student support team assignments
• Gated withdrawals
![Page 16: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/16.jpg)
SST Model Outreach Activities
Retention
• Track number of phone calls and number of email notifications
• Consider ROI, how much work and what deems that this is successful?
• Improvement in ABC rates
• SEADS is a part of RPG
Preemptive Welcome
Day 3 & Day 5 Not-Logged-In
Faculty-Reported
Intervention(SEADS)
Withdrawal Surveys
Missing Proctored Exams
(eCore Only)
Wk0 Wk1 Wk2 Wk3 Wk4 Wk5 Wk6 Wk7 Wk8 Wk9 Wk10
Wk11
Wk12
Wk13
Wk14
Wk15
Wk16
![Page 17: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/17.jpg)
Intrusive Outreach
Every outreach is a personal connection to the student, and an opportunity to improve the learning experience.
Preemptive & Startup Activities• First Week Welcome• Day 3 Outreach• Mandatory Attendance Quiz (eCore)
In-term Activities• SEADS Intervention• Withdrawing Calls• Missed Proctored Exam Calls
How it makes us successful:
Hear the problemsPersonalized phone calls
Organized & unified messageCycle improvements
Retention
**Over 6,700 Outreach Calls for eCore in FY 2014**
![Page 18: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/18.jpg)
Completion/Measuring Success
![Page 19: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/19.jpg)
Measuring Course Success
Completion
![Page 20: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/20.jpg)
Facilitating Degree Completion
• 40% of our student population are JR/ SR and likely picking up courses to graduate
• Helps reduce institutional bottlenecks• Summer courses to stay on track• Sequence options (short sessions)• eMajor collaborative for degree
completion
Completion
![Page 21: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/21.jpg)
Collaborative Partnerships
• Online Bachelor’s Degrees Years 3 & 4 of College
• Used to enhance degree offerings at affiliate schools
• Four current affiliate institutions:
Dalton State CollegeDarton State CollegeFt. Valley State UniversityValdosta State University
Completion
![Page 22: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/22.jpg)
eMajor Degrees
• BS in Office Administration & Technology
• BS in Organizational Leadership
– Public Service Administration
– Office Administration & Technology
– Legal Office Administration
– Spanish for Professionals for ESOL Instruction
– Health Care Administration
• BA in Legal Assistant Studies
All eMajor degrees include a Prior Learning Assessment component (PLA)
![Page 23: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/23.jpg)
Summary
1.Enroll – we can support the populations that
institutions might miss or be unable to serve
2.Retain – focus on course retention, supports
institutional retention
3.Complete – efforts supports degree completion
![Page 24: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/24.jpg)
Questions?
![Page 25: Cultivating a Culture of Success · Marketing/Advertising Website Management Student Support Services Instructional Design Faculty Certifications & Support Textbook Management Testing](https://reader034.vdocuments.mx/reader034/viewer/2022042404/5f1b7c7f0f313141c923e9c1/html5/thumbnails/25.jpg)
Thank You!
Jason Huett, PhDAssociate Dean of eCore
Meg GiddingsCEO, eMajor
Karen LingrellAssistant Director of Collaborative Programs
Julili FowlerManager for Student Engagement and Data
Analytics [email protected]
Brett MilesStudent Success Manager
Connect with us!