cts drip 3 motivating-quotes-for-teams 2014-12 final...

101Quotes to Motivate, Focus,

and Inspire Your Team

!Thank You! !Thank you for downloading 101 Quotes to Motivate, Focus, and Inspire Your Team.

As organizational leaders and customer-facing professionals, you are probably extremely busy. At CTS Service Solutions, we understand how important it is to have accessible, quality material for use in your organizational communications. !

We created 101 Quotes just for our community members, so you could have a simple, categorized resource for finding the perfect quotation to enhance your internal communications. !We hope that these quotes will help you motivate your team members and inspire them to be the best they can be at what they do.

As always, we welcome your feedback on this eBook or any other content we provide.

Yours in Service,

Adam Toporek

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Copyright © 2014 by CTS Service Solutions. All rights reserved.! | customersthatstick.com | � 2

http://customersthatstick.com

Table of Contents !

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1. Customers and Service 4

2. Success and Persistence 8

3. Attitude and Creativity 12

4. Leadership and Teamwork 16

5. People and Relationships 21

6. Long Term & Strategic Thinking 24

7. Taking Action 27

Copyright © 2014 by CTS Service Solutions. All rights reserved.! | customersthatstick.com | � 3


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Copyright © 2014 by CTS Service Solutions. All rights reserved.! | customersthatstick.com | �4

Customers & Service


#1 !"The secret to success of customer service is start with YES. Don't give the customer a bunch of lame excuses or reasons you can't do what they want. Give solutions, not excuses."

Jeffrey Gitomer !#2 !“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”

Donald Porter !#3 !“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton !#4 !“Courteous treatment will make a customer a walking advertisement.”

J.C. Penney !#5 !“Your most unhappy customers are your greatest source of learning.”

Bill Gates !#6 !“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.”

Betsy Sanders !!!!!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �5


#7 !“Do what you do so well that they will want to see it again and bring their friends.”

Walt Disney !#8 !“Consumers are statistics. Customers are people.”

Stanley Marcus !#9 !“One customer well taken care of could be more valuable than $10,000 worth of advertising.”

Jim Rohn !#10 !”Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

Zig Ziglar !#11 !”Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”

Ross Perot !#12 !”Only a life lived in the service of others is worth living.”

Albert Einstein !#13 !”Your company’s most valuable asset is how it is known to its customers.”

Brian Tracy !Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �6


#14 !”People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!”

Theodore Levitt !#15 !”No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.”

Harvey Mackay !#16 !”The golden rule for every business man is this: ‘Put yourself in your customer’s place.’”

Orison Swett Marden !#17 !”The first step in exceeding your customer’s expectations is to know those expectations.”

Roy H. Williams !#18 !”It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.”

Mark Cuban !!!!

Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �7


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Success & Persistence


#19 !“Virtually nothing comes out right the first time. Failures, repeated failures, are finger posts on the road to achievement. The only time you don't fail is the last time you try something, and it works. One fails forward toward success.”

Charles F. Kettering !#20 !“Successful people ask better questions, and as a result, they get better answers.”

Tony Robbins !#21 !“Willpower is the key to success. Successful people strive no matter what they feel by applying their will to overcome apathy, doubt or fear.”

Dan Millman !#22 !“Success is not final, failure is not fatal: it is the courage to continue that counts.”

Winston Churchill !#23 !“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”

Ray Kroc !#24 !”Try, try, try, and keep on trying is the rule that must be followed to become an expert in anything.”

W. Clement Stone !#25 !”Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile.

Gary Ryan Blair



#26 !”Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.”

Thomas A. Edison !#27 !“No empowerment is so effective as self-empowerment. In this world, the optimists have it, not because they are always right, but because they are positive, and that is the way of achievement.”

David Landis !#28 !”Success consists of going from failure to failure without loss of enthusiasm.”

Winston Churchill !#29 !”Enthusiasm is the mother of effort, and without it nothing great was ever achieved.”

Ralph Waldo Emerson !#30 !”A little more persistence, a little more effort, and what seemed hopeless failure may turn into glorious success.”

Elbert Hubbard !#31 !”Strength and growth come only through continuous effort and struggle.”

Napoleon Hill !#32 !”There is no substitute for hard work.”

Thomas A. Edison !!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �10


#33 !”If you aren’t going all the way, why go at all?”

Joe Namath !#34 !”No one ever drowned in sweat.”

United States Marine Corps !#35 !”Sustained success is largely a matter of focusing regularly on the right things and making a lot of uncelebrated little improvements every day.”

Theodore Levitt !#36 !”The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself.”

Mark Caine !#37 !”The successful warrior is the average man, with laser-like focus.”

Bruce Lee



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Attitude & Creativity


#38 !”Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.”

Hellen Keller !#39 !”The way to get things done is not to mind who gets the credit for doing them.”

Benjamin Jowett !#40 !“You can’t use up creativity. The more you use, the more you have.”

Maya Angelou !#41 !“Believe you can and you’re halfway there.”

Theodore Roosevelt !#42 !"Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude."

Thomas Jefferson !#43 !"Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude."

William James !#44 !"People may hear your words, but they feel your attitude."

John C. Maxwell !!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �13


#45 !"People grow through experience if they meet life honestly and courageously. This is how character is built."

Eleanor Roosevelt !#46 !"A mind that is stretched by a new experience can never go back to its old dimensions."

Oliver Wendell Holmes, Jr. !#47 !"Experience is not a skill. It is an attitude."

Ralph Marston !#48 !"Those who bring sunshine into the lives of others cannot keep it from themselves."

James M. Barrie !#49 !"If you don’t like something, change it. If you can’t change it, change your attitude."

Maya Angelou !#50 !"People are never more insecure than when they become obsessed with their fears at the expense of their dreams." !

Norman Cousins !#51 !"Knowledge breeds confidence, confidence breeds enthusiasm, and enthusiasm sells."

Unknown !!



#52 !"Things turn out best for the people who make the best of the way things turn out."

John Wooden !!!!!



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Leadership & Teamwork


#53 !“At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.”

Albert Schweitzer !#54 !“We need, first of all, for there to be accountability, for there to be somebody who is responsible for enforcing standards and holding people's feet to the fire.”

Jennifer Granholm !#55 !”Teamwork is so important that it is virtually impossible for you to reach the heights of your capabilities or make the money that you want without becoming very good at it.”

Brian Tracy !#56 !”An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”

Jack Welch !#57 !”If everyone is thinking alike, then somebody isn’t thinking.”

George S. Patton !#58 !”It is not fair to ask of others what you are not willing to do yourself.”

Eleanor Roosevelt !#59 !"Become the kind of leader that people would follow voluntarily; even if you had no title or position."

Brian Tracy



!#60 !"Individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work."

Vince Lombardi !#61 !"As we look ahead into the next century, leaders will be those who empower others."

Bill Gates !#62 !"If your actions inspire others to dream more, learn more, do more and become more, you are a leader."

John Quincy Adams !#63 !"It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership."

Nelson Mandela !#64 !"No man will make a great leader who wants to do it all himself or get all the credit for doing it."

Andrew Carnegie !#65 !"Leaders must be close enough to relate to others, but far enough ahead to motivate them."

John C. Maxwell !#66 !"Tradition is a guide and not a jailer."



W. Somerset Maugham

#67 !"To be a leader, you have to make people want to follow you, and nobody wants to follow someone who doesn’t know where he is going."

Joe Namath !#68 !"The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there."

John Buchan !#69 !"Do not go where the path may lead, go instead where there is no path and leave a trail."

Ralph Waldo Emerson !#70 !"I am a man of fixed and unbending principles, the first of which is to be flexible at all times."

Everett Dirksen !#71 !"The final test of a leader is that he leaves behind him in other men the conviction and the will to carry on."

Walter Lippmann !#72 !"If you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want."

Zig Ziglar !!!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �19


!#73 !"In real life, the most practical advice for leaders is not to treat pawns like pawns, nor princes like princes, but all persons like persons."

James MacGregor Burns !!!!!



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People & Relationships


#74 !”The quality of your life is determined by the quality of your relationships. The quality of your business is no different.”

Harvey Mackay !#75 !”You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.”

Dale Carnegie !#76 !”Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”

Stephen Covey !#77 !"Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer."

Dale Carnegie !#78 !“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, “What’s in it for me?”

Brian Tracy !#79 !“The most important single ingredient in the formula of success is knowing how to get along with people.”

Theodore Roosevelt !!!!!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �22


#80 !"Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases him who gives and receives and thus, like mercy, is twice blessed."

Erastus Wiman !#81 !"One of the most sincere forms of respect is actually listening to what another has to say.”

Bryant H. McGill !#82 !"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Maya Angelou !!!!!!



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Long-Term & Strategic Thinking


#83 !”It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

Warren Buffett !#84 !”The essence of strategy is choosing what not to do.”

Michael Porter !#85 !”In preparing for battle I have always found that plans are useless, but planning is indispensable.”

Dwight D. Eisenhower !#86 !”However beautiful the strategy, you should occasionally look at the results.”

Winston Churchill !#87 !”Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”

Sun Tzu !#88 !"In marketing I've seen only one strategy that can't miss - and that is to market to your best customers first, your best prospects second and the rest of the world last."

John Romero !!!!!!Copyright © 2014 by CTS Service Solutions. All rights reserved. | customersthatstick.com | Version 2 | Page �25


#89 !”What business strategy is all about, what distinguishes it from all other kinds of business planning – is, in a word, competitive advantage. Without competitors there would be no need for strategy, for the sole purpose of strategic planning is to enable the company to gain, as effectively as possible, a sustainable edge over its competitors.”

Keniche Ohnae !



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Taking Action


#90 !“I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do.

Leonardo da Vinci !#91 !”Always do your best. What you plant now, you will harvest later.”

Og Mandino !#92 !“Start where you are. Use what you have. Do what you can.”

Arthur Ashe !#93 !"When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps."

Confucius !#94 !"There are risks and costs to action. But they are far less than the long range of risks of comfortable inaction."

John F. Kennedy !#95 !"Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen."

Winston Churchill !#96 !"A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing."

George Bernard Shaw !



#97 !”To be idle is a short road to death and to be diligent is a way of life; foolish people are idle, wise people are diligent.”

Buddha !#98 !”Action is the foundational key to all success.”

Pablo Picasso !#99 !”A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.”

Tony Robbins !#100 !”Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie !#101 !”More business is lost every year through neglect than through any other cause.”

Rose Kennedy !!!!!!!!



!Want to Make Your Organization Hero-ClassTM? !If you are interested in continuing this process in detail, feel free to contact us about our half-day workshop: From Hassle To Hero: Create Growth Through Low-Effort Customer Experiences. !In this workshop, we draw a straight line between great customer experiences and a demonstrable financial return. We will not spend much time discussing customer amazement and delight – the mythical unicorns of the customer service world. !Instead, you will get an in-depth workshop that helps you evaluate the reality of your resources and constraints, and come out with an action plan to design systems that will create effortless customer experiences and Hero-ClassTM Customer Service. !Click here to find out more about From Hassle To Hero: Create Growth Through Low-Effort Customer Experiences or call 844-CTS-SERV (287-7378).


http://customersthatstick.com/contact/


!!About CTS Service Solutions !CTS Service Solutions is a customer experience consultancy that helps organizations deliver Hero-ClassTM Customer Service by focusing on scalable and effective real-world solutions.

CTS helps organizations create profitable customer experiences that retain customers for the long term.

Our emphasis is on real-world approaches that can move the needle on your customer experience. We stand by our tag line…

Real-World Solutions, Hero-ClassTM Results

… because we believe that you can achieve hero-class results by identifying the key levers that drive your customer experience and creating an effective and profitable strategy to deliver Hero-ClassTM Customer Service.

For more information on how CTS Service Solutions can help your organization improve it’s customer experience, please feel free to contact us via our contact page or at 844-CTS-SERV (287-7378).


http://customersthatstick.com/contact/


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